Boring property. Food not good at all

In regards to the internet service poor or none at all, after speaking to the front desk on numerous occasions about the situation the issue was not taking care of. Some restaurants were close, and the meal choices sucks. The lack of entertainment made my stay somewhat boring after 3 days. I will not be staying here again.

I like everything

Good small property with fantastic team

Once you become a member is a different thing. We enjoyed our stay and will definitely come back for a family vacation.

N/a

Excellent service and great price

Air conditioners don't work in the entire hotel. Some people tried sleeping on the pool chairs. Kids were crying. I had to stay another hotel even though I was paying for Royal Solaris because the room was 84 degrees. I stayed at this hotel 7 years ago. The roof of the main dininroom collapsed in the middle of the night. We had our meals outdoors in the summer heat. I thougt it was a one time issue so I booked the same hotel. It was a mistake. They didn't refund my money.

The only bad part of our short stay was the non- functioning of the WiFi in the room, which wasn’t repaired despite several reminders.

Royal Solaris is an excellent resort. All staff are friendly and helpful.

My daughter and I enjoyed our stay at your hotel. However if I could have fixed anything it was a bit warm and there was rarely enough towels around the pool. Aside from the 7 p m closing time of the pool everything else was delightful.

They changed the buffet for good to bad not to much night entertainment cleaning and waitress staff where very nice

Needs better ac in the common areas and hallways.

Just got back from our trip yesterday. Everything was good, but definitely NOT the best food. We read many reviews saying the same thing, but everyone has different tastes in food, so we decided to book anyway. Breakfast was good -- continental and typical Mexican food. But lunch and dinner options weren't always that great.

Rooms service didn’t want to sent enough food for my kids

Good

Clean,,,quiet

I really liked the hotel a lot - its service, the food, the way the staff treated us, the cleanliness, and the safety protocols when Hurricane Beryl was threatening to arrive. The only downside, PERSONALLY speaking, is that they try to sell you a membership. They invite you to a "VIP" breakfast and are a bit insistent to the point where you have to leave a deposit to attend. The membership itself isn't bad; I just feel it's geared towards older people in the United States, with benefits that could be significant if you travel alone (no kids) and it takes about two hours of your time (you are more than welcome to decline the breakfast). Other than that, everything was excellent, and we want to come back.

a good place, then the beach is no good

It doesn't have much variety of food.

secyrity

The facility was rundown, there were holes in the roof in multiple areas. Water kept leaking from the roof in multiple areas. One of the areas was the snack area by the pool. Water would fall on to your plate if you didn’t cover it. We couldn’t flush the toilet because instead of a chain in the toilet tank it had a wire holding it and it kept falling off. The food options were very limited. The buffet had two stations with pretty much the same food. It was very difficult to get reservations for the restaurants. We stayed 10 days and we were only able to make reservations for 2 nights. This is a time share and the majority of the staff caters more to the “associates”. One of the waiters lied about the coffee machine being broken when we asked for coffee. He also lied about Splenda not being used at the resort even though we had used it through our entire stay. There were a few exceptions of staff members who gave us really good service. This was an all inclusive resort and we had to ask multiple times for our fridge to be restocked with water and beer. However, the staff seemed to get upset when we asked for the items. There were too many bad experiences and would not recommend this hotel to anyone looking to vacation in Cancun.

Your service very very nice

I enjoyed the pool areas of the hotel, the kids pool area is amazing, very nice pools. The bedrooms were clean and the air condition was perfect, the 3rd night I literally had severe back pain the bed was not comfortable for me, but that wasn’t an issue because I knew I was not at my home. I got up and had to take Tylenol. The towels were old and smelled very sour. The fruit/pastries during meal time were great, the entrees selection was not so great for me, yes there were things I ate but not enjoyed. The drinks were horrible and too sweet except the lime margarita. My total experience was to enjoy time with my family and that I did, the beach is beautiful but we could not use it because of the high tide. The staff is lovely but I don’t like the hassling to listen to some sales speech, I am there on vacation and if I want to buy membership or so I will do that on my own, I don’t need to be bogged down. The shows are very enjoyable. Please get new towels, or next time I will bring my own

The property is okay for the price. The food was mediocre. We probably won’t be back to this property bc of the food and not much fun things to do for kids

The property was okay and the food options pretty good, but the staff were rude, disrespectful and dismissive. It started and check in and ended at checkout. Just asking basic questions like 'Can you please tell me where can we get an espresso coffee' were met with rolled eyes and no answer. Pressured by mulitple staff to 'buy a membership' for around $12,000 US. Appears the funds are needed to help fund a new resort fund. The club membership they are selling is not BBB accredited. Stayed 3 nights but had 4 room changes. It appears that if you have booked through a third party and have a wrist band anything but gold or yellow, you are an inconvenience. Even the color of the pool towels you are given defines the type of guest you are and you are treated accordingly. I will NEVER stay here or at any of the affiliated hotels (Royal Solaris Los Cabos, GR Solaris Cancun, or GR Caribe by Solaris) ever again, and I strongly recommend anyone considering staying to look for an alternative.

I will absolutely never stay here again! No amenities, dirty, moldy walls, stained linens, horrible service from the front desk, buffet was horrible looked like mush. The only good food was the pizza from the brick oven outside, though it was only open a part of the day.

I overall had a pleasant experience. The property itself is a bit dated, particularly the pool area, which could use some updating. However, the variety and quality of the food were excellent, with several restaurant options that catered to different tastes. One downside was the comfort of the mattresses. They were not very comfortable, and we discovered that they were propped up with blankets rolled under the head side, which likely contributed to our back pain. On a positive note, the check-in and check-out process was seamless, making for a hassle-free arrival and departure. Despite some of the drawbacks, we enjoyed our stay and appreciated the friendly service and dining options.

Properly has good food and entertainment. Easy access to beach.

All great!

This property is clean and the pools are good but there are some water falling from the roof in a lot of places when raining and the food is limited.

One of the restaurant very good the other so so