Toilets should have been more cleaner

Very clean and efficient. Good room. Good breakfast. Very well run. Nice bar. Can’t fault it. Out from main centre but was attending a conference so was perfect for that. Ubahn a couple of minutes away

I recently stayed at the ARCOTEL Wimberger Hotel in Vienna and found it to offer an average hotel experience. The amenities and service were about what you would expect from a mid-range hotel. The room itself was basic with standard furnishings and decor - nothing fancy but adequate for a comfortable stay. However, the breakfast offered at the hotel was outstanding. There was a wide variety of breads, pastries, fruits, yogurts, eggs, meats and other hot items at the extensive breakfast buffet. The servers were also exceptional - very friendly, attentive and quick to refill coffee or clear plates. The breakfast made up for any other average aspects of the hotel. Overall, the ARCOTEL Wimberger is a solid, standard hotel choice in Vienna. While the rooms and amenities are average, the stellar breakfast and great service in the morning make this hotel stand out. It's a good option if you want a convenient location in the city and don't need luxurious accommodations as long as you get a great start to your day with their breakfast.

The hotel is located in a fairly run down district of the town, however walking distance (25 min) of museums etc. The beds were not so comfortable. The breakfast was however outstanding with lots to choose from. The location is what brings the rating down for me. Also the hotel bar closed for some unknown reason.

Hotel staff very friendly and helpful, very good spa at the top floor too. Very nice place to stay.

The reception staff were very friendly, helpful and approachable. We were upgraded to a modern room on the 6th floor which had great decor and SUPER comfy beds. One small gripe was our room smelled strongly of smoke when we first opened it which could have been remedied by opening the windows during the clean but the smell left the room upon us opening the windows ourselves. The shower was powerful and clean. Our only issue with the hotel was the cleaning. The room itself was clean, but the cleaning schedule was so irregular. The hotel have a great option where you can go a day without a clean and they donate to a local bee project. We put the bee hangar on our door to signal we didn’t need a clean but staff still came in and changed our towels. Then, the following day we DID want a full clean; we came back to our hotel at 4.30pm to rest before dinner and then had a knock at the door for house keeping… we found this odd, as when we’d left our room that morning the cleaning team were already on our floor. We declined the clean as we were back in our rooms then so saw little point. Then, the following day we tried again. We came back to our hotel at 6pm to get ready to dinner to find our rooms door wide open whilst the cleaner was in our bathroom, finishing a clean. She had the door closed in the bathroom but had left the door to our room wide open; our issue with this, aside from the late cleaning time again preventing us from entering the room, and anyone could have walked

Stayed in a comfort room and I have to say the following: Room is not 4-star by any means, more like a 2-star/ Old carpets, noisy heating system, outdated bathroom similar to a 2-star hotel for quality, no bidet as shown in the hotel pics. No fridge. Advertised on Expedia as having a pool, no pool of course. SPA area is outdated with lukewarm jacuzzi water, The hotel bar was closed, for months if not mistaken. Read some other reviews with similar comments and replies from the hotel were basically nonsense for a 4-star. To summarize, the hotel is nice overall, breakfast is very well made. Room quality is far away from a 4 star hotel like a 2 star one, old outdated just ugly overall and they should not advertise the hotel as a 4 star at all. Staff, asked what are the parking rules in Vienna and got 2 different answers, shall I say more?

Good place to stay in near of City Center by Metro.

Very friendly staff, clean hotel and room, and wonderfully comfortable and large bed. Would recommend to anyone to stay here.

The friendliness of the staff at reception, the large room and how close to the metro station it is. The spa was ok.

Friendly staff Great location

Such a big hotel and they have a big bar where u could relax but it’s shut also where u can sit and relax smokers are there no thought fir us smokers Most of the smokers are chain smokers we have to go sit in our room. While they can polute the air they just puff away there should be no smoking at all. Not very happy at all

Safety! Couldn't operate the elevator without the room key. conveniently located, close to the train station, shopping centers, and restaurants. I checked out at 4 am, and the receptionist at that time went above and beyond her way to help us to get our taxi to the airport. Overall, we had a good experience.

It is advertised that there is a pool but there is no pool. The reception tried to convince me that their Hottub was the pool but it is not a swimming pool.

Liked breakfast,clean quiet room,location. Did not like that bar was never open, advertised had a'pool' but was only a jacuzzi,room had broken hanging off curtains and no 'welcome packs'

Good place

Staff very helpful and an awesome breakfast every morning from 6:30-10am- A great location to all city transportation- just walk across the road from the hotel- enjoyed our visit to Vienna

Great return for money. Good location especially if you use public transportation. Try the spa on the 8th floor. Compact and nice (jacuzzi and sauna open until 23:00).

The hotel is located in walking distance to train and tram station. The hotel room was clean, spacious but lacked basic amenities. Like coffee maker, mini fridge and microwave. The room only had towels and the body wash / shampoo all in one bottles. The staff was friendly and eager to assit.

Not a 4 star quality hotel. No upgrade even though I am gold member. Two twin beds, when I pushed together there was trash on the floor where the bed was. Question with cleanliness. There was a party outside my window in the outside bar. Kept me up late.

The location of the hotel is great. It’s only 5 minutes walk from the metro station, which is also connected to the bus station and train station. The big bus tour stop is about 10 minutes walk by Ibis Hotel. The breakfast is amazing. It comes with a variety of choices. The staff was friendly and helpful. They were able to change our old room on request. The old room we got first had an old carpet and a malfunctioning thermostat (which continued to heat up the room). The new room had an upgraded furniture, new carpet and better working thermostat. The downside of the rooms is absence of coffee maker and electric kettle for hot water. The main elevators need an upgrade as well. Several times the doors would close immediately right in front of my face separating me from the rest of the family. There is no automatic sensors.

Close to Metro and Trams. Not far from historic centre of the city. Great breakfast!

Good transport links only a few minutes walk away. Stayed in a comfort room, which turns out is their basic room. In saying that it IS still supposed to be a 4 star hotel but there are zero tea and coffee facilities in the room, no fridge or mini bar, an aircon that is basically useless as the central temperature is controlled by the hotel. Room was hot, when we asked if they could do anything, staffs answer is to shrug their shoulders, told us they have set the temperature for winter (temp was in the 20s outside, winter? I think not) and told us to open the windows. We’re in a room on the 1st floor facing the main road, no one could sleep through that noise. We won’t be back.

This hotel is clean and modern, staff are friendly and helpful. Very accessible to attractions via public transport or walking.

The location is practical as it is very close to Westbanhof. Reception has an old look the the rooms are in very good order (must have been renovated) true to the photos. The mattress was too soft - not so comfortable, the pillow and blanket were great. Good service

Great stay Just the hotel needs some renovation

Very central location, easy connections to tourist destinations.

Very good hotel and nice staff, hotel located in nice area

Was a great stay. Public transportation was very close so it was easy to get to Schönbrunn palace or to the city center. Breakfast was good and bed very comfortale and room very quiet. Hotel has also for their guests small relaxing place with gym, 2 saunas and a little jacuzzi (its okey if theres not many people).

Very nice and clean hotel. The breakfast was very (too) expensive and the staff in the reception didn’t always speak english.

Visiting city of vienna was great. The front desk found that our room was booked at a different branch of their hotel chain, but she was very accommodating and worked quickly to get pur room switched to the correct location. We were given complimentary drink vouchers and enjoyed a drink on the patio while we waited for our room, which didn’t take lonh.

The staff are helpful and try their best to help. The restaurant is clean and generally serves good quality food. The rooms however are in a bad shape and have not been renovated in a very long time, I got two small size beds attached to each other instead of the king size bed which was requested. the air conditioner was blowing hot air despite several requests to fix it, at the end I had to settle for a table fan, which did not help much, in summary I could not sleep well both nights. Once you step into the corridor, the smell of the entire floor was so bad that without exaggeration smelled like used socks, most probably coming the rugs. I am Very surprised with the hotel condition as I have stayed there before and it was not the case.