Welcoming staff

Comfy

Enjoyed the stay.

We check in Friday night we out to get food came back to the room and found several roaches and spiders on counter. At least 10 roaches found in the room went to the front office because no one answered the phone. They upgraded me to the second floor two king size beds, but it seems this room was in an area where maintenance worked. There were bikes on the balcony the sliding glass door did not lock, did not receive room service Requested a new set of towels, and I had to walk all the way to The front office to get towels. In an afterthought, this Hotel had four star rating. I highly disagree.

AVOID! We stayed at the Vanllee Hotel in Covina CA from 9/25 to 10/1. Our stay at this hotel was not pleasant to say the least. 1. For starters, the AC was not working most of the time. The first time I talked to someone at the front desk, I was told it was the whole building, which it did eventually come back on. The second time, I was told that maintenance would come up and check. We waited all afternoon/evening, and no one showed up. AC eventually came on the next day at some point. After that, it was out again. The next day I complained about the AC not working once again, I was told it that the whole building. That night my friend ended up getting a severe asthma attack and almost called for an ambulance because the room was so hot and stuffy (even with the window and door open at night). Monday, our room got up to 80 degrees and we had to leave just to get away from the heat. Thankfully the AC was working again before we had to check out the next morning. 2. The internet was spotty at best. I brought my laptop for work and was not able to do much at all because the signal was so weak that my computer (and both our cell phones) kept bounding off the signal. 3. The hot tub was not working, which we were really looking forward to. 4. Turns out the in-house restaurant is not open. According to the website, it's still there and functional. 5. There was a breakfast, but it was minimal at best. 6. No vending machines, ice machines, or laundry machines. SO MANY MORE ISSUES!

The heat did not work, thankfully the days were warm so there was natural heat. The hot water stopped working but they fixes it once I reported the problem.

Love this hotel for its location, its affordable rates and its comfort. This was my 3rd time staying here and highly recommend it.

Overall it was very well. Relaxing. I didn’t have crazy guests jumping around in the rooms next to us or above us. The staff were super friendly.