Just spent a very nice long weekend here. The hotel is an oasis of elegance just far enough from bustle of midtown, but close enough to many things: round the corner to the Morgan Library, 4 blocks to Grand Central to catch subways and trains (incl: to JFK). We had a generous sized corner room which was quiet despite facing Park Ave. Dinner at the in-house Japanese restaurant Hakubai was outstanding. I think I will pick this again if next in Manhattan

Great hotel close to subway. Hotel rooms a little aged but very clean. Staff are very attentive and friendly.

Wonderful location and wonderful staff Complementary breakfast a plus!

Great location. Comfortable large room. Friendly staff. The breakfast could be improved. Great stay overall

Loved, loved, loved this hotel. Extraordinary value. The room was beautiful and super quiet.

Consistently good -- in a central location. Good restaurants for breakfast & dinner... and a great rooftop bar.

Amazing hotel, perfect location, good service with good price.

Great location. Very clean, comfortable, and quiet room. Would definitely stay here again.

Room with two beds, very spacious corner room, can see empire state building out of window, room is beautiful, rooftop bar is great, and location very convenient right near Grand Central station, yet nice and quiet.

Elegant hotel with gracious, helpful staff. Our 15th floor room had a view of the Empire State Bldg.

The place was in a great location. Very clean. Staff was helpful.

I booked this hotel based on the appealing images on Hotels.com, expecting a comfortable, updated room. However, upon check-in, I was told that I had been assigned “the only room that hasn’t been renovated.” - room #501. Worse, I was offered an “upgrade” to a better room for an additional $100+ per night, which felt like an unfair upsell given that I had already paid for a quality stay. The room I ended up with was shockingly small, barely enough space to move around. It was so cramped that we had to store our shopping purchases at a friend’s house nearby because there was no space for luggage. The hotel’s “no option” booking policy through third-party sites meant I had no ability to choose or change rooms unless I paid the steep upgrade fee. For the price I paid, this experience was far below expectations. I would strongly advise anyone considering this hotel to look elsewhere unless you’re prepared to either gamble on room quality or pay significantly more to get what you thought you booked.

It’s a beautiful hotel.. Love the Japanese toilet seats. Very clean and the staff are friendly. Lots of options for breakfast, from traditional Japanese miso soup to the usual continental breakfast.

Really enjoyed the extras in the room—robes, fancy toilet, amenities in room. Breakfast was reasonable and convenient. It wasn’t an exceptional buffet but service was great and offerings were fresh and tasty. Location and service were superb.

The Prince Kitano always provides friendly, top notch service. Every employee I encountered was polite and helpful. The rooms are nice and spacious with great views!

Really nice hotel Good room size Clean Comfortable But 2 problems 1 the shower didn’t work We had to take baths instead To many handles to turn and couldn’t get the shower head to produce water 2 is Hotels.com says we have VIP access which includes 2 free breakfasts which would be really nice. But the hotel said don’t. Would have to pay So no free breakfast Next time staying somewhere else

Very professional and friendly. Great location for Grand Central Station and Summit One. Understated elegance. Staff are excellent.

Perfect location. Rooms need updating. Uncomfortable beds. Water in shower did not get hot. No amenities- such as complimentary water/ iron or ironing board.

Prince Kitano Hotel is highly recommended……the toilet is unlike any NYC hotel that I have been to.

clean, extraordinary breakfast with lots of choices including healthy options.

I have stayed at the Kitano several times and have always enjoyed my stays. The free breakfast and Wifi are newly added features on this trip.

Very outdated carpet, lots of dirty spots and feel sticky. But the attitude and service from the staffs are superb.

The room is nice and spacious and the beds are very comfortable. We were very happy with our choice to stay here.

Great stay, thanks

Beautiful hotel.

Hidden gem.... quiet, close Grand Central. Looking forward to my next visit

Spotlessly clean and friendly and helpful staff

Central, clean, beds were comfy, staff was friendly, it would be even better if wifi on the rooms would be free.

Convenient for our purposes

Great location from GCT

Why not a 5 stars? Everything was perfect, just one item was messed up. Left my car at the valley about 11am, next day I checked out by 10am, told the front desk I was going to leave my luggage’s and car and go for a walk. 2 hours later I came back and had to pay 100 dollars for another 24hs parking. I’m not challenging the rules of the hotel, but they could charge me per hour or be more reasonable or proactive and informed me in advance, so I would park elsewhere. That was upsetting and unfair.

Disappointed we did not get the room upgrade