Front desk could take some improvement. The morning breakfast lacks a lot of desire. Pillows were so large you couldn’t use them.

Check in was confusing for the clerk. I had paid prior via Expedia, but they require a $100 credit card deposit. For some reason the clerk couldn't get computer to work and had to make repeated calls to management who was off site. The lobby is secured at all hours and you have to go to a window and press a button. This led me to believe the property is in a high crime area.

The room was not bad at all.. or at least I thought! it looked like it hadn’t been cleaned at all! The tub had such an orange colored ring around the bottom of the tub and about 10 hairs on the walls and bottom of the tub! I actually had to clean it before we even took a shower! The baseboards had 2 inches of dust on them! We had to wipe our feet off before crawling into bed! Mirrors had hand prints and tooth paste splatters on it! Never again would I stay here because of the uncleanliness!!

All of the staff were very helpful !

I think we stayed mid-renovations. It was easy to see that they're working on improving the guest experience. Pluses: It was clean and quiet which are our main requirements. Our room was reasonably priced and the staff was helpful and friendly Could Improve: Outside seating. Grips in the bottom of a Very slippery tub. Better towels. A better breakfast selection with working appliances

Nothing

I would never stay here again or recommend this property to anyone.

The lady at the desk was helpful. The room had an odd odor. When housekeeping come in they didn't leave me more towels, soap but the bed was made very nicely. The whole complex needs updating.

The bathroom smelled like septic tank

Greeted by very friendly staff and everyone was very accommodative throughout the weekend. Entry doors were awkward, I guess for extra security. We were on second floor and the elevator was not working. Free breakfast was sparse and ran out of things quickly. They weren't prepared for large bicycle crowd in town for event. Bed was comfortable, TV worked well, Bathroom was clean. Hotel was ok. Need to step up their game by another 10%.

Breakfast not great. They turned the water off in the morning due to some sort of leak somewhere

Hotel is being renovated but we were in a finished room and it was poorly done. Hallways smell of smoke or chemicals. Room didn’t smell much better. Bathroom and floor were dirty. Had to go buy Clorox wipes and febreeze spray. They never came to the room to make the bed or deliver more towels. We weren’t even asked if we needed some more. We had a reservation for 3 people but were only supplied with two towels for the room.We checked in at night and he was quite unprofessional and then did not give me my driver’s license back. In town to get drug tested for a job. Drove 40 mins to get to the testing sight only to realize I didn’t have my driver’s license. Had to drive all the way back to get it. Only positive was that they did save my driver’s license. Also charge an extra 100.00 deposit that will be repaid but we didn’t have that money for the trip. We considered changing hotel but didn’t think they would refund our money. Will never stay in a Red Roof again.

The bed and pillows were very comfortable. Air conditioning worked great. Nice tv. Easy check in. Ample parking.

Nice stay

The rooms were fairly new - but stuffy and loud. There was constant banging in the hall, tv noise and people talking from the other rooms. Breakfast was very limited.

It took 2 hours to get checked in here!!! We were staying for a quick overnight and had to bring our dog, so cancelled another reservation to stay here as they advertise your dog can stay for free. I assumed this means you can bring a pet with no issue, sonce there's no fee. Michelle at the desk saw my husband bring in our dog and said, " you didn'ttell me you had a dog!" "Im like, "you didn't ask..." as I stand right in front of the sign on the front desk and tv monitor that saus we welcome your pets. Ok, fine. But instead of just moving us to the appropriate room at this moment and setting expectations upfront; we were moved to 3 different rooms!! I don't have a problem with a designated room for pets as much as I have with the lack of empathy and the incompetency levels here. We booked two rooms, so moving a dog crate and all your luggage that many times is draining and unwarranted. Additionally, Michelle who checked us in was MIA when we arrived, the front doors were locked and no one was attending the desk. It took her 20 minutes to come downstairs and another 20 to check us into a dirty room! Towel had pubic hair on it and the linen is dingy. I asked to be put away from high traffic areas. They put us right near the ice machine and of course the dog is on edge everytime someone walks through. No apology for making us late and ultimately missing the wedding that we drove all this way to attend. Do not waste your time and energy dealing with this hotel!

It was OK for me as a solo, but barely adequate if I had my wife along. Also, breakfast is supposedly available from 6-9 AM each morning, but during my 2 day stay when I went for it between 6:45-7, there was no hot food left and no management to ask about it. On top of that, the breakfast room was a mess and ran out of plates and plasticware.

It was decent, clean, safe and reasonably priced. Just what we needed for the night.

i didn't see a full guests check-in, why the holte didn't want to let eldest guests check-in 1st floor rooms without elevator to the 2nd floor

I wasn't aware of the $100 deposit for the room until I was checking in. The jacuzzi tub did not work. I was there for a 2 day stay, wasnt offered fresh towels by housekeeping after the first night. Amost 10hrs after i checked out, still have not received my deposit.

Friendly employees but the room was not very clean! Breakfast was good

everywhere in the room was a thin layer of construction dust that I cleaned up. No trash can until I called using my cell phone because phone in room was not hooked up. No comforter on bed. No coffee pot, no iron. I killed a 1" long black bug in the bathroom. Sink had a yellow stain in it and tub faucet had white slimy stuff on it. Checked out a day earlier than we had booked.

This was the most disgusting hotel I have ever set foot in. I left the moment I got there and did not return. I had to find another hotel to stay in it was so bad. It wasn't just my room but the whole facility. It smelled of cigarette smoke, it was dirty, and the lobby was in complete disarray with furniture, tools and things all over the place. I did not feel safe

Scary.

The staff acted inappropriately with our two service dogs. Constantly distracting them and the owner of the hotel harassed us about our disabilitys and service dogs. People talking loudly in the halls, bathtub was a testis shot waiting to happen. No vending machine options, lots of non hotel staff or guest walking around parking lot close to cars. Was so upset, we left hotel 4 hours before checkout time after driving from 15 hours to get to hotel. Hotel is over priced for quality of room, staff behavior and owners rudeness

Upon arrival, the lobby area looked like a bomb went off inside. The property is undergoing renovations. Shady people walking around outside of the hotel. It should have been noted when making the reservation. The website said complimentary breakfast would be served, I didn't see it or was offered any breakfast. Frankly, i wouldn't have eaten there. Our room was on the second floor. There were floor fans on the steps, hallways. No working elevator, extremely dirty, dusty. The room was okay, Hair in the bed, soiled sheets, one full towel, two smaller towels, no face towels. This was a horrible experience! I will never stay at this hotel again.

Just need to do better with breakfast and housekeeping

Good

Property was under construction. Upon my arrival staff members were outside smoking. I cancelled my reservation on the spot and did not check in. Hotel still charged my card. Had to file a dispute. Staff was not polite or professional. Lobby/dining area had construction materials all over and was very dusty and dirty. I took pictures as proof of needed. Would never recommend this hotel. The best explanation for this place is “The Bates Motel”.

Under construction and stinky

Nothing about this property was true. It is under construction with no notice. Our room had only a bed and desk No place to sit Bed made up with just sheets. No blanket, etc. TV didn't work and needed to be replaced. Phone not connected. Room still had construction debris. No breakfast available. Why did we stay? We were there for a funeral and visitation. No time to change hotels unfortunately. No one cared.Rude and indifferent staff.

hotels.com help us book a run. Once we arrived at the hotel. It was close due to being Raymond.There was obviously a disconnect between hotels.com and the facility. Is period