Great hotel and great staff.

The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.

We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.

We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didnt want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.

At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.

Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.

Dont stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldnt walk the next day. The wellness area was closed and I was not expecting that either.

The rooms was comfortable, the restaurant served good food at reasonable prices, the staff were courteous and helpful, and the views unparalleled.

Renovated rooms are clean and pleasant. Receptions staff very nice and helpful. Pool staff rude. Water in the pool was very cold! - kids were getting blue after 15minutes but pool staff was claiming water was 28C - failed to prove when asked by complaining guests though... Hotel was starting relaxation area renovation. It was supposed to be closing spa part only on our third day of staying (as informed by reservation department a day before arrival) but in fact SKI rental + storage was closed already upon our arrival!!! Bad management of the hotel. They need to accomodate to european standards. I warn all potential visitors that relaxation area will be closed for months, so no SPA, no indoor pool, no SKI storage/rental. Without it, hotel is not worth visiting....

Room unclean on check in. Poor customer service Hotel too full. Unable to call reception many times. Lucky guest relations helped me book a taxi on final day.

Room unclean on check in.Poor customer serviceHotel too full. Unable to call reception many times.Lucky guest relations helped me book a taxi on final day.

We have stayed at this hotel in the past and have always enjoyed our stay. This was a very short stayj

Beautiful views from the balcony

They have no idea about customer service. Rooms havent been cleaned. Overcrowded breakfast restaurant, many uncleaned tables.

The walk to town is OK but a steep climb on the way back or 20 in the taxi. Nothing in the hotel in the evening. Good food and a pleasant atmosphere although it was a bit warm. Cant complain that we had good weather but it was hard to sleep.

The hotel wasn't near the city centre (just 5-10 mins by a taxi) but it's great if you want to do some skiing. The slope is just next door. Highly recommended.

The newly upgraded superior rooms (i don't know why Expedia calls them Deluxe) are very nice but terrible customer service has plagued this hotel for a long long time...

It is a 3 stars hotel but a price of 4 stars . The hotel is overpriced and if you are adult or senior you will not enjoy it since it is too noisy in restaurant . Few staff speak English . I doubt if I will go back . There are many other places better .

When I checked in there was no help with the luggage . This is a 3 star hotel with 2 stars service and priced as a 4 star hotel .

Dont go to this hotel.old and not comfy.only view is amazing.you are paying extra for hotel parking 50 pln a say.this is crazy.small rooms.very small bathrooms..not worth it it for 400 pln a day.

excellent location good service good price softly excellent breakfast

Terrible location from center with poor transport, unfriendly and unhelpful staff for the most part. Breakfast was not good and was a madhouse.

Exelent hotel.... we realy enjoy . Than you.... Great staff , food. Next time this is only hotel for me in Zakopane..

overall stay was very pleasant- the views from the rooms are amaziung which ever side you are located

Very comfortable stay with fantastic facilities, especially for winter holidays, the ski slope and lifts were just literally next door. Very good swimming pool and very nice rooms. The only comment we have it was a bit snobby.

A good atmosphere in hotel. Staff remember us from previous visits which makes you feel even more welcome. Evening meals in hotel were always good but now have moved up a notch. Best food we had whilst in Zakopane.

Non-smoking rooms had the smell of smoke due to sharing the floor with smoking rooms and poor ventilation in the hallways. Parking pass was not given, so we had to pay when leaving every time we wanted to go into town. When we finally found out about the pass available, they tried to triple charge us for it. Beware their math skills. Picturesque and enjoyed waking up to the sound of sheep grazing on the nearby ski hill. :)

Swimming pool was lovely. Gym was disappointing, only onw treadmill and screen did not work. Location superb, beaufitul view from our room. Breakfast average.

What a lovely hotel to stay in. We arrived from krakow at about 8pm, check in was fast. We had a superior room with a beautiful view of the mountains, I even woke up at 6am to see the sun coming up behind it. The food in the hotel was delicious and well priced aswell, For two of us with wine and beer for me was about 20 pounds. Would definately recomend this hotel and I considering holding my wedding reception there in a couple of years.