The stay was okay. Not enough lights in the room, hair dryer didn’t work (I did tell the front desk about it), carpet looked well loved however they were working on replacing that, it seemed very dated. Bed and sheets were super comfortable!

She was rude unprofessional, dirty ,, just overall horrible person worst person you could of ever hired for customer service

The staff is beyond unfriendly,unprofessional and disrespectful!

Our room was filthy. The pillows smelled like they hadn't ever been changed and were sticky and yellow, black mold in the bathroom. There was definitely a flood the mold and mildew odor was profound. The rooms are nonsmoking and wreaked of cigarette smoke. The sheets were fullnof stains and I had to buy Lysol and use Clorox wipes to clean the toilet, sink, and all surfaces. Had tonwear shoes the entire time because the carpet was sticky.Tv did not work, broken lamp just waiting to have an electrical mishap and no amenities like soap. No soap to even wash hands. Electrical outlets in the bathroom did not work either. Rare to find an employee at the front desk. Can't call, nobody answers. I would have tried to get a room replacement if that had been the case. The rest of the staff is outside the majority of the time smoking. This place should be condemned for the toxic mold alone. On top of that they have a sign that that says we must leave a $100 deposit. For THAT ROOM?? It was the most disgusting experience I have ever had. My employer is a benefits partner with Wyndam hotels so as a courtesy I always stay at Wyndams. I have been staying at Baymonts for business trips for the last 15 years. I've never seen a Wyndam property look this bad. It is absolutely disgraceful.

The general manager for this property is absolutely rude with no patience no respect for a customer I've been staying with them for 2 months she's a new manager and she kicked me out because I told him they put me in a dirty room told me that she was just in there and check that room that there's nothing wrong with it I dash your playlist accuse me of doing it excuse me of throwing pennies on the floor and putting dirt in the corners and lamps not working and a lamp

A little run down.

I didn't like the fact I reserved a king bed at 9am

It was decent just needs better staff and better cleaning crew.

Staff very helpful. Carpeting in hallway and room very dirty. Bed was made with sheet on top of comforter. Staff gave us bedding to remake the bed. Breakfast was the usual scrambled eggs and sausage.

Very dirty. Stains on sheets. Floors not vacuumed. Elevator not working. Carpeting disgusting.

Nothing at all…spend a little more and avoid this place!!! Room on 4th floor and no elevator??? Dirty all around. Left room for an event, returned to find out someone had been in our room and showered has been used??? Stay away from this dump!!!

Carpets were worn and dirty. Not enough wash clothes for two people. Elevator was not working and two 80 year old had to haul luggage up stairs on dirty carpets, with hand rails whose paint was scared.

According to the staff the hotel is under renovations but did not see any renovations being done. The elevator was not working and had not been working for several months. The carpet on the stairs was disgusting. Ice machine was on second floor with again no elevator. For not having a working elevator, we stayed on 2nd floor, the price should have been a lot lower.

The new manager helped us as much as she could, tried her best to get us in a room and she did. We did end up cleaning the Jacuzzi again, but I'm glad it worked. I can honestly say it's way better than the East location, we went there first and decided as soon as we pulled up we were not staying.

Absolutely the Biggest DUMP In Kalamazoo !! Nothing as advertised or as pictured !! Didn't know if my car would still be there the next morning. Filthy Entrance. Lady at desk took FOREVER to find my reservation. Room on 4th floor and elevator doesn't work. 73 years old and Not only had to climb the FILTHY Nasty carpet on stairs but Disgusting railing that I couldn't touch. After entering room, TV Doesn't work, Fridge Didn't work !! I wouldn't recommend this place to a Homeless person !! Stay FAR AWAY !!!!!

I am truly sorry I did not got the daytime valetss names. But they were great. My son is a Chef at A Marriott in Richmond VA that uses the same valet service. Your people are all top notch.. They are so friendly and very efficient ..

They had us check in to a room that was occupied. Not to mention it was on the 3rd floor and the elevator was broken. After going back down we informed the lady and she didn't even apologize for the inconvenience. Then we got our next room on the 2nd floor and the keys didn't work. So back down the stairs we went. Again no apologies. The room had tiny pillows and it smelled bad. Upon checking out the lady had the nerve to tell me to hurry up. I was going to call Hotels.com and complain but didn't

The exterior of building looked good, but the grounds had empty liquor bottles, cigarettes, etc. trash around. The interior of the hallway carpets need extreme cleaning. The room was missing towels, washcloths, towel bar missing, cigarette burns on tub, missing iron, trash can, ice bucket, shampoo. I have stayed at many Baymont's throughout my previous military career and this was the worst experience.

Dirty and hadn't been cleaned before us the breakfast sucked and there was no effort

The elevator didn't work for our entire stay. I have bad knees and didn't know I would be spending 4 days climbing stairs. There was a condemned room on our floor complete with crime scene tape.

Room wasn't bad but hallway filthy. So many small things needing maintenance or repair.

Good price decent rooms quiet I stay here a lot it's convenient price is good

It's a good price rooms are clean quiet good hotel for the price I stay there a lot

Fair price quiet rooms are clean convenient I stay here a lot

Only the beds were clean enough. No clock, no trash cans, dirty carpets, tub full of stains. At 6:30am people tried to get in our room (they had the wrong room) but their key cards opened our room. (Door was locked, but still very awkward). Elevator was not working and had to take the stairs to the second floor. Alll carpets and mats were filthy.

The bed was comfortable but that was about it. The first night I was woken up to a person yelling expletives in the hallway and cops in the lobby. The water ran brown out of the faucet at times. I stayed a week and my room was not cleaned once. The room also had a smell, the outlets did not have covers, and the breakfast had rubbery frozen eggs. A piece of the roof fell off while I was there and there is a picnic table outside covered in caution tape covering a pothole. This place needs a serious overhaul.

Showed up a 6:00 pm no room overbooked Left hanging

The elevator was out, and the door on the end was broken, anyone could get in.. a picnic table was in middle of parking (???) to block? The carpet was filthy... What more can I say...

Lift was not functional both days Carpet was filthy Milk available in breakfast was rotten Electrical outlets was not functional

We stayed for two evenings: a Friday and a Saturday. First thing, we were on the 4th floor and the elevator was out of service. Later learned that is was 45-years-old with the entire lifting system needing to be replaced and that work was awaiting the arrival of all the necessary parts. So, schlepped all our stuff up the back steps, which had filthy carpeting. Also, for an inexplicable reason, the outside handrail was partially missing between Floors 2 and 3. Got to the room, which was OK and noticed there was no house phone. Used Google to find a phone number for the property in order to call the front desk. The first night, the TV remote did not work and the wanting-to-be-helpful young woman working the front desk was from another same-ownership property nearby. She did not have either batteries or spare remotes. So, I tried using the wi-fi to get something on my laptop. No luck connecting. After calling the front desk, spoke with a very nice fellow who said there should have been 5 wi-fi servers showing. My laptop could only find 2 and neither worked either night. Do loops of doom. There was a "bowed" shower curtain rod but the curtain itself was not wide enough to seal off at both ends simultaneously. So, you needed to be mindful of where you placed the curtain end for each step of the process. The toilet flushed in a strange manner where you had to hold the handle down until you saw the whirlpool in order to make sure the bowl emptied. Minor annoyances.

Quiet even though it was fully booked. Had to ask for towels and wash cloths.

Bed is very comfortable