The view of the bay from the infinity pool, amazing.

The people were very very nice, thanks for the great service !! The only comment I have is: that there was a little bit of rain when we were there, and there were some drops of water falling from the roof to the bed

Enjoyed the stay great views and very comforting atmosphere. Friday nights barbecue dinner is the best. No need to leave the hotel and eat elsewhere!!!

Hotel was fine, but the waiters by the pool ignored me, they never asked if I would like a drink but they were asking other guests I found them to be rude maybe because I’m not Mexican but all guests should be treated equally. I think management should train their staff to be more hospitable.

I had items stolen from my room during my stay even after ensuring all doors were locked. Shame because it’s such a good location and amazing views.

Great relaxing stay close to downtown

Beautiful over looking beach.

Great location near the beach and super clean.

Beautiful and well-operated beach-front hotel!

The hotel is so close to the centre of town you can walk - along a gorgeous sea wall. Close to restaurants - all walkable. The best part of this hotel is the staff. They are amazing and you feel like family by the time you leave. We will absolutely return - many times!!

PRO: beautiful view of the bay and town! Walkable to beaches, malecon and pier (although situated on steep hill) CON: restaurant food is so-so, and expensive for what you get. They will charge you extra for a late checkout, even though i spent 12 nights there and most meals. Expensive nightly rate for an average hotel. Small pool deck area. This hotel could be so much better just by painting it white and hanging flower baskets everywhere.

Love the vintage vibe. Rooms are spotlessly clean, great AC and water pressure.

We had an amazing view from our balcony room. the bar and dining area overlooking the ocean was gorgeous and the service was amazing our host Isaac was friendly, helpful, and had great suggestions on what we could do during our vacation. This was my second visit to the Hotel Irma. I definitely recommend it and hope to return one day.

I loved my week of spring break at Hotel Irma! The rooms, pool, and patios were lovely, the location was super convenient, and the staff went over and above to accommodate us. Thank you Liliana, Erik, Isaac, John Pierre,, Jimmy, Samuel, Johnny, y los demás. ¡Muchísimas gracias por TODO!

No coffee in the room Restaurant opens to late for early risers.

I’ve always wanted to try Hotel Irma and needed a place to stay one night before going to Troncones. Friendly staff, nice restaurant, and good location.

Great location, walking distance to town, clean, friendly staff.

For my needs it was perfect. Great view and comfort. Pool area gets noisy during day but just louder happy clients.

The view from the rooms is beautiful. The staff is very friendly. They also have a great spa. Love the massages listening to the ocean.

We had a wonderful 7 night stay at hotel Irma. The views are breathtaking, rooms/resort were clean, everyone friendly. We did a lot of walking checking out the area great restaurant on site and lots of great places around Hotel Irma. We will definitely be back for another visit!

Irma is located beatiful, with magnificent view over the Zihuatanejo bay. The pool area is great too. The service are not good; check-in was a drag. The english language was a Challenge at reception. We prepaid for 5 people, only showed up 4, still they wanted us two pay xtra because the child was 13 and for them an adult. We wrote the age before we paid…. In the end, they understood, that we had already paid for 4 adult in advance… During the stay, the reception seemed indifferent when we got back to the hotel, often not even looking up, at times not there. Mandatory to wear pink armbands during the stay, hate it. Loooong waiting time at breakfast, which we paid for. Not enough service around the pool. We had, previous to our 6 days at Irma, spend 6 days in a hotel less than half the Price of Irma, also in Zihuatanejo, their service was easily twice as good ! So were their attention towards their guests ! Our opinion is, that Irma lives from their location, not their hotel skills.

Great ocean view

Our housekeeper Rosa was amazing

Every thing Is perfect

There’s no fridge in the room. Really miss that. No elevator. We were on 6 th floor so a week of that and the hill or stairs to leave the building are only for people in good condition which we fortunately were. The staff were friendly and the pools were lovely and clean. The view was marvellous.

I found the location wonderful. We walked everyday and covered all the sites we wanted to see. Loved the view. Loved the people.

The view is great. Simple accomadation, just what we needed. The entire staff is great there.

Treat you the best, seem like they can't do enough for you... Great foods and drinks..

Nice hotel

the staff was very friendly & eager to make our stay awesome. next time in ZIHUA will stay here!!!!

They make feel you are very important. There services goes beyond. I will recommend to friends and family.

Our experience checking in was very bad. We had to wait until the clerks had time to check our Expedia reservation with Mexico City. And they proceeded to attend every other person checking in first, making us wait about 30 minutes before they could check and sure enough find it. Very disappointing. It just left a bad taste from the beginning. They're are many cute hotels all around... I'd try one of those next time.