Great 2 night stay lovely clean hotel. Friendly staff and manager could not do enough to help us. Easy accessable for park and ride into York centre.

There is a drain problem causing a stink. Air freshener being used to try and hide it. Bed uncomfortable compared to Premier Inn. Staff were cheery and polite.

Overall, very satisfied with the cleanliness, however the bathroom sink waste pipe needs cleaning, as it emits an unpleasant odor occasionally.

Accommodation was clean, staff were extremely friendly and helpful, breakfast was excellent for an express hotel, evening meal at Toby carvery next door was disappointing but had no impact on my stay at holiday inn, despite being connected to the Internet it was extremely poor connection

Short break in York and excellent choice. Staff very accommodating- booked table at nearby pub and organised taxi into York. Good choice at breakfast and room was quiet,

Staff were so so friendly and accommodating. Lovely time

Excellent,very friendly staff

The bed was very small , had roll together. There was a smell of sewerage coming from the bathroom sink every time you used it. The shower wasn't very good . The breakfast was chaotic, although it was included in the price .

Just an overnight. Had whatvwas required.

Low cost but very clean and comfortable. Car Parking is free at the hotel as is the breakfast which is included in the price. The shower in the room is great - yes it has a curtain vs a glass door - but the water flow is excelent. Our room had a minor issue in that toilet seat was a bit loose - I did make a commnet about this and I am sure that they will fix it and secondly I purchased two small bottles of water from reception and was charges £4 for them - a bit expensive

Very good location with ample parking Friendly, efficient staff Comfortable clean rooms Lovely breakfast

I had a very pleasant stay. The staff were very attentive and kind. The breakfast was amazing

Great location to visit York, staff very helpful, very clean, quite location. 2nd time i have stayed here. Does not disappoint. Free parking and it has the toby carvery next door.

Great staff manager fantastic never managed to catch his name would definitely stay again.

Basic hotel, but clean, free parking, near York City centre. Breakfast is included in the price and is of good quality. Staff were very friendly and helpful. Only potential small negative is that there are no lifts - so this may be an issue for some people (it was not a problem for us)

Lovely, clean and polite staff. Comfortable stay and very accommadating x

Did as expected … place to stay… breakfast was lovely … kids especially liked the pancake machine

Very helpful staff, breakfast was good choice, Toby carvery next door,

Lovely friendly staff. Very clean room. Would definitely stay again if back in the area.

Great stay staff where so friendly and so welcoming and helpful

Too hot.. only a small fan … one side of bed had spring pushing out

Helpful staff

Very disappointing stay. No air-conditioning in rooms. Bed was very soft and uncomfortable. No air vents in bathroom! Below par breakfast.

Welcoming and comfortable. Staff pleasant and courteous.

We did not actually stay at this hotel. We had to cancel our stay and tried to cancel more than 36 hours before, but the hotel would not give us a refund. We were having cell phone problems and would have requested a cancellation earlier than this, but could not get access to the site. I feel it is ridiculous that your cancellation policy for a full refund is so far ahead of the date of stay. This does not accommodate for guests who might need to cancel due to circumstances that are out of their control. This seems like it is a way to just set people up. No hotel we've stayed at has had a policy this strict. We would still like a refund.

Nice location and the staff were very friendly and welcoming

Good parking, good Toby next door, friendly helpful staff, breakfasts very good, would stay again.

We came at a busy time. I would advise ear plugs as you can hear other residents easily. More affordable than others in York as reflected by functional facilities. Breakfast was quite good but sevice area gets busy - I think a visit at a quieter time would be better. Staff were excellent- clearly run off their feet but despite that really friendly and helpful.

Very good for a night stay breakfast was excellent.

Easy check in (was able to check in early), free parking, comprehensive breakfast, very nice brief stay.

Sofa bed was not particularly comfortable. Breakfast was good, wide variety of options. Staff very friendly.

Staff were brilliant