Friendly and courteous staff. Clean and well equipped.

Lovely Reception, Housekeeping and Restaurant team. Comfortable unpretentious hotel without that corporate blandness. Great breakfast and WIFI.

Nice property, room clean but small. Comfortable lounge area

nice stay for 1 evening. Had evening meal which was delicious

Had the solo traveller room although it was a small room it had everything you needed. Ensuit bathroom was good size. Bed was a queen size which was big enough for one.

I received a really warm welcome on arrival and was directed to my room. The building has a lot of character, however, this does mean a lot of creaky floorboards. I stayed in an economy room. As such, it was tiny, but ample for one night. The bathroom was clean, the shower was hot with sufficient water from the shower head. Fabulous cooked breakfast, catered for my gluten and dairy allergy without prior notice. Negatives - Bald patches in the carpet. The bed was hard and very uncomfortable. The room was hot (it's December, so this shouldn't have been an issue!). I had to open the window overnight which exacerbated the noise from the traffic outside. On top of that, the duvet was thick, hot and heavy. I think I spent most of the night awake! The floorboards creaked from the room above. Walls are thin, so when the person next door comes in or goes out, it sounds like they are in the room with you! The beeper on the door is loud, so when your neighbour doesn't shut the door properly, it can go on for ages. All in all, the staff are great and the breakfast was lovely, but it's not enough to make me want to stay again.

Lovely Hotel, cosy, friendly and helpful staff. Convenient ten minute walk into the town centre. Breakfast was ok. Evening meal was ok, far too salty. Rooms need updating, decor a bit tired and dated. Parking very tight but thankful there was parking.

Nice hotel 15 minutes walk into Chester. Staff very freindly and helpful. Lovely breakfast. Free parking on site.

The staff were amazing

Will be returning next year for our annual Xmas shopping trip to Chester

Staff were very friendly and it was lovely and quiet had an ideal stay

Great location, friendly welcome and clean, comfortable room.

Parking is limited in the small car park but I found a space. The hotel is nice and the staff are very friendly and attentive. The hotel and rooms are dated so if you like that you will like it here. The bed for me was small and a bit lumpy but otherwise, I had a good sleep. Expensive small bottled beers and no draught beer. The menu is limited, I didn't eat in as the town is a 15-minute walk away with better restaurants. Lots of lounge areas to relax in and meet people. Full English Breakfast was cooked to order however the food quality was not that great. The sausage was cheap tasting and overcooked, mushrooms had I think paprika over them which made them taste funny, otherwise the rest is ok.

Good breakfast, friendly staff.Good dining, well cooked.

The first impression of the Brookside Hotel was how nice it looks from outside. It appears quite large but only has a small carpark, and as I checked in quite late on a busy weekend, it meant that I had to park down the adjacent road. Inside, the decor to me was reminiscent of the 1970s/80s, and finding my room was the "attic" room. I didn't know what to expect. However, I was pleasantly surprised to find the room was very, very clean and cosy and was very comfortable for my 2 night stay. The dining room is light and airy and there are various breakfast options from fruit and cereal to toast and full English. The hotel is in a great location to explore Chester city. I would happily stay in the Brookside hotel again and would absolutely recommend it to other travellers.

Friendly establishment good food cold drinks in nice outdoor courtyard wonderfull indoor reading area.

The hotel is lovely and staff are very friendly but our room was economy and we did not sleep at all for the 2 nights,mattress very cheap and thin and pillows very uncomfortable. Breakfast was nice apart from my poached egg was under cooked

Breakfast presented well and excellent services, had a lovely chilled evening, the dinner was nice just the chicken over-cooked a little, bedding quality to be improve, overall cleanliness is fine and cozy to stay for, location is excellent, accessible and convenient.

Very comfortable and friendly, traditional small family run hotel in pleasant suburb of Chester, walkable from station. Recommend.

Wonderful small family owned hotel

Very welcoming and polite staff, nothing too much trouble.

Clean room, comfy but low bed. Naff shower. Good food but disappointing dinner service. Ok breakfast.

Pleasant and comfortable room and dining room, quick service, good value, easy access to town centre. Dinner not gourmet but satisfying.

Booked a small standard double so was to be expected not a lot of space in the room. Mostly clean, little quibble only because highly noticeable that bathroom towel very dusty and rusty. Welcoming friendly staff.

Always a lovely stay at The Brookside. Staff so friendly & welcoming hence why we keep on returning. Nothing too much trouble & always go the extra mile . Breakfast is great & location is about 10 min walk into Chester town centre. Would highly recommend to family & friends .

Hotel was very dated room was very dark. Complained about the shower twice as it was just a trickle impossible to wash your hair. Was told somebody would look at it but nobody did. Very disappointing

Nice hotel, easy to find and just short walk to city centre. Check in was easy and staff were friendly and helpful. The room was big and the bed was comfortable. Breakfast was excellent with a good choice of cereals and fruit, and a good English breakfast with a gluten free option available. The one downside was the shower which was very poor, pressure was almost non existent which resulted just better than a dribble from the shower head, I tried this at various times of the day with the same result at each attempt. Despite this inconvenience we enjoyed our two nights at the Brookside. Whether we would return, I don’t really know, possibly.

Hotel was very friendly, clean and comfortable. I did have an issue with noise, lots of shouting from the living quarters and also the room above me was moving furniture around at 1.40 am...not impressed by being woke up at that time.

Very enjoyable, a long awaited visit to Chester. Good food and very friendly.

The property was in a very nice location. Pleasant stay. A wonderful breakfast.

Staff were brilliant and the food was fantastic very well located for the city and getting out

Good breakfast and comfortable hotel, rooms are a little small. We had a problem with the toilet not shutting off, did report it but nothing seemed to happen. Otherwise well situated for walking into Chester.