Nice staff, clean room clean pool!

Our family did not feel safe while on this property. I had to call security at 1am when a fight broke out in the hallway outside my door. We chose to skip the included breakfast because we did not feel safe taking our kids to sit in the lobby with the rift raft that was crowding the area. The sheets in the bed had stains and hair on them. We will not be staying here again.

Facilities were excellent. Clean, friendly staff. Would be greater if they have more lighting in the parking lot. Little more options for breakfast, we stayed for 5 days and it was the same hot breakfast everyday.

Staff was wonderful. Very helpful with directions. Close to plenty of restaurants. Very quiet.

Is very clean

Perfect for a concert at the amphitheater!

Stay was great. Place was really clean and quiet.

Clean, quiet, affordable

Excellent stay. Clean, comfortable beds and pillows. Friendly service. Convenient location. Thank you!

Hey

Room was not that clean. There was dirt on the floor when I walked in the room, hair in the shower, and a bottle of caps on the floor by the bed.

Very nice for the $$

I did provide her with my driver license. The woman who worked that night was treating me rude and wouldn’t listen to me. Before she call her manager she told me that it was a 50 dollar fee and when she got on the phone it went to a 100 dollar fee . She charged the woman before me 50 dollars and treated her with care. She didn’t want me to get the room due to is told her i was homeless.But that day i had been moving all that day and was exhausted. Because of the way i was getting treated i asked her for a refund and I’ll go somewhere where that’s when her and her manager kept on and told me that i needed to leave and to never come back. Paid 216.00 for a room i never got

The bed was comfortable, and the room was pretty clean, including the bathroom. I chose this hotel based on my good impression of staying in Holiday Inn Express in 2014 in Sacramento, CA. However, this time, I was disappointed with the service quality. I was given a rook with a king bed, which was very close to the main street. During the night, I experience a lot of noise from the street and from people talking in front of the hotel's main entrance. Apparently, there was a code or regulation prohibiting loud talking in front of the main entrance door after 11 pm. I had one of the worst quality of sleep because of the noise. The lock of the room door was not working correctly, and the reception had no other room with a king bed. Since the lock did not work, I used the deadbolt to ensure no one would get access to my room. Other guests were not considerate when they closed their rooms--they slammed the doors, which caused a lot of noise after 11 pm. This could be due to the doors' poor design or the lack of care on the side of the guests. The quality of breakfast could have been much better. When more than 10 people eat breakfast at one time, there should be at least more than one bottle of milk to serve people. Further, I observed that the hotel was understaffed, as the guy who was taking care of the breakfast was the only one working in that section, hardly accommodating different demands. He needed more help with sorting out matters.

I called the property and they told me I have to pay for three nights and I wasn't even there 48 hours. Two nights I understand but three I DON'T UNDERSTAND.....

It was very clean but need to re-think the smell of cleaning products

Everything was clean and nice. Only problem was when we returned from the concert, all parking spaces were occupied. Had to park at the Waffle House.

Elevator and halls had terrible odor. Rooms were fairly clean except for the hair in my tub and the staff personal who checked me in was very rude. Maybe it was an off night but will not be staying there again.

Had ants in room but was a clean room

Beside Waffle House.

Exactly what we needed for the night

I paid on Expedia and at check-in was asked for my credit like normal. Only, they charged me a second time leaving my bank account depleted. The manager said that was normal and each credit card chooses the amount for incidentals. Then, at check out, I asked for a receipt and she said no because it was booked through Expedia. They take no accountability. They did not have the cinnamon rolls either. Trash was sprawled across the entry way when we were leaving. The three positives were hot shower, clean beds, and cold air.

Clean rooms and hotel! I enjoyed my stay and I will be back in July!!

Room was large and comfortable, bed was large and we slept well. Staff were not particularly receptive to being told when something was wrong. Breakfast was adequate but nothing special. Used towels were removed but not replaced. Coffee stuff was not replaced. Overall, the place was OK but service could be improved.

My stay was great, room was clean and comfortable.

Very neat and updated for a 3 star hotel

Not clean, room full of bugs. Structure is all broken, bath walls . Shampoo soap etc really bad quality all watery. Try another hotel.

I’ve had a horrible experience

Noisy alarm maintenance without any warning. Alarms were going off while I was trying to rest from having a headache. Breakfast was horrible.

The hotel had a musty smell and the rooms weren’t serviced daily. We had to ask for clean towels. There were cracked ceilings in the bathroom and the tub did not drain well. Only 2 towels in the pool area. Front desk staff not very sociable or helpful. Kept getting locked out of room because keys were not working

The young lady at the desk for checkin was Amazing!!! She was doing everything at this hotel!!! Front desk, housekeeping, serving breakfast…just everything!!! You can tell she loves what she does and loves interacting with the people she serves!!! Give that woman a raise!!!