Everything about the location and comfort was excellent. Food from buffet was always cold. They should work on a way to keep food hot. The food selection was only Mexican. There was no American options.

Food was great. Hotel rooms were basic and not dirty but not the cleanest. Hotel staff was friendly while at the eating areas but extremely rude and unwelcoming in the other areas of the resort. I was injured at the pool. Tiles were broken at the bottom of the pool floor and i cut my foot pretty badly. Staff was very rude about making sure i was ok and refused to give me an incident report number. I wish they were more accommodating to the people that are paying a good amount of money to be here.

Everything and everyone were very helpful.

First time staying at this property. Not first time in Cancun though. Cancun is beautiful! I will make it simple and review it pro/con. My stay was 9 days all inclusive. Pros: - Location. Walking distance to bus stop. Used public transportation often. - Safe area -Rooms were nice. AC worked well. Nice bedding/towels/bed. -Adult Pool was good. - Pool bartenders-Esmar I believe his name is was awesome! CONS: -Food. They served the same food. Every. Single. Day. soup and juice options changed occasionally. Breakfast. Lunch. Dinner. Same stuff every time. We started eating local food the last 3-4 days. Staff- they all ask for tips constantly. They could bring you a napkin and they’d ask for a tip. Just by looking at them they probably would ask. It was very uncomfortable at times. And if you didn’t. They look at you weird. We are on vacation. The last thing I want is someone always asking for simply bringing you anything. Activity- there is no night life at the hotel for adults. There’s a sports bar but they allow kids to run and cry in there. Even when it’s 10pm. Foosball tables are junk. Pingpong table is junk. Didn’t get to use the pool table. No night life at all. Pools close at 10. There were more couples then there was families there. I’ve stayed at other resorts. And they always had stuff going on at night. Pool-kids swimming in adult pool. No attention to detail there. Overall. Stay was ok. Rooms were ok. I would recommend looking at other places before here

Very friendly staff, very beautiful hotel, excellent location, beautiful beach and views.

This hotel is amazing !!! No complaints. it’s super big , clean, comfortable and convenient!!. I would recommend renting a car when out in Cancun because it just makes it more convenient to travel!! Other than that this hotel will definitely see me again <3

The air conditioning doesn’t work. Also there was a leakage in the room , we had an in incident and they didn’t care. They don’t have anywhere in the website about the all inclusive , not being all inclusive that they charge $300 pesos additional to order from your room. Poor service from the concierge .

Beautiful

When you make the reservation make sure is all inclusive because I pay a lot for two nights and didn’t include food

I had an amazing time at Emporio. The staff was friendly and made check-in easy. My room was clean, comfortable, and had a beautiful view. The pool area was well-maintained. The food wasn’t all that. The location was perfect, close to the beach and local spots. I highly recommend this hotel!

Great service, very clean.

Very nice birthday get away

The room was spacious with an updated bathroom including tub and a full array of amenities. Only cards are accepted at pool bar which is a bit annoying but otherwise a great place for 2nts.

I do not recommend this hotel. It is not really an ALL. Inclusive hotel since they charge you (must pay with credit or debit card, no cash) many items separately like gelato, specialty coffees etc.. there is also a “service fee” if you order room service. They also charge an “environmental fee” at check in. Also, we were not able to book a reservation at any of 2 the main restaurants since they were already fully booked when we arrived at the hotel around 3 pm so we ended up dinning at the only restaurant left with buffet style dining, very informal and with a limited food selection The next morning we woke up to the hammering noise of the construcción near our room @ 8 am on a Saturday! Oh and the pools were on half full, terrible The only pro was the beautiful uncrowned beach

Staff is very unfriendly to non- Spanish speakers, room service was horrible they take over 2 hours to bring food your food. If an item was missing they promised to return and never did come back.

Lobby was extremely hot, no AC or fans. when we arrived the receptionist that checked us in wasn't very friendly and looked as if she was in a bad mood. when we got to our room the bathroom was dirty and toilet had pubic hair and it was not cleaned. good thing i travel with travel size cleaning products, shower was also dirty and the desk chair had mold, we had to remind them several times to remove the chair because my daughter has asthma. the vents were full of dust mites and we also had to clean that ourselves. food was not good at all and especially at CUA, it was so hot in there that it was just so uncomfortable to even try and enjoy our food. Not to mention the "aguas frescas" weren't even fresh, they were powdered. Hotel looked much prettier in pictures. i dont thing ill be recommending this hotel to anyone.

Nnn

The Staff is so amazing and professional. They were always one step beyond. Specially Daisy at the Restaurant.

Enjoyed my stay! The staff is very friendly. Had breakfast Cua and few things from snack bar by the pool, food at those 2 places were good 👍 the rooms were nice!

Totally awesome! No complaints! Described as a family resort, but it does have an adults only pool/bar section. You hardly ever even see the kids/families. Lots of great night entertainment, dancers, singers etc.

Love this resort! Second time coming back! One of the better priced resorts in Cancun and it’s beautiful!

N/a

This hotel was awful! First off it took me 1 whole hour to check in! Got to the room and it smelled like mildew. The floor was dirty had sand on it and the comforter was not clean either. I called the front desk and they politely moved me to another room which was not any better but the smell was not as bad. I reserved a swim up room thinking it would just be for me and my husband and kinda secluded from others but to find out others were in the swim up pool with there kids! The pool was dirty full of sand as well. The swim up bar was only opened on one side of the bar. The waiter advised the side we were sitting on was closed. Tried getting sleep after 1am and all we heard was yelling and hollering until 2-3am every night while we were there! The food was horrible, the drinks were not strong this hotel ruined my entire trip! I will never stay here again!

Terrible custumers service

This is an older resort with a few minor maintenance needs (a broken light in one walkway, an out of service elevator that was fixed within 2 days, etc.) BUT they keep the grounds immaculately clean and the service is phenomenal! Love being able to walk out onto the beach, walk down to the road and catch a ride or take the bus into town. Great options for families (huge pool, play areas, etc.) but also a private Adults Only area with pool and swim up bar!

Everything is amazing

I’m disappointed at the room service. I had to call daily to get the room cleaned, new towels, and bed made.

Really poor with a/c they really need a renovation in the hotel I won’t recommend for the much they charge

Hotel and everything it was good the only thing was the room service take too long to take your the food to the room also drinks it wasn't all that

Good property overall. Wished the AC worked better. Had smelly/moldy/wet pillows on the bed the night of check in. Requested new pillows and linen. Overall good property and nice pools with perfect beach access.

The resort I was ataying in had a problem with AC so I stayed at Emporio one night. The room was very nice. I woke up with a noise coming from the construction on next to the hotel which was right next to my room. This is August 2024. They have a few pools. They look nice. I was very impressed when I went to the beach. Amazingly clean ocean with white sand. No big stone blocks, small rocks or shells like where I was originally staying. I didn't eat there so I don't know about the food. Since the beach is the most important thing for me, I'd definitely stay at Emporio or the hotels next to it to enjoy the amazing beach.

My stay was good, the rooms are spacious and the beach is beautiful. The check in process was long! And the lady helping us was not nice, left a bad impression. I dont know if I'd stay here again, customer service is important to me, if it weren't for my bad experience I'd probably fo back.