I love the hotel the staff are absolutely amazing perfect location everyone is friendly it has everything you need! I can’t wait to stay again!

Amazing

Near sea side, Plenty of Shopping and Restaurants.

I had read quite a few bad reports on this hotel but I can say I am glad I didn't listen to all of them. Yes, it is very noisy in the area at night but we stayed in one of their Club Rooms on the 5th floor and we hardly noticed any late night noise. The quiet sun terrace is a lovely place to chill out and the food was very good - apart from the chips being cold sometimes! We found the staff to be very friendly and helpful.

Was a beautiful hotel, would stay again. Great location, and plenty of loungers. Only downfall would be some bar staff (Melissa) was very rude and obnoxious. Really spoils it for the others.

Panoramic room great and all inclusive good. Mæli með því 😉

Lovely hotel, lovely staff, very clean. Food catered more for Europeans but always found something to eat. Would definitely visit again. Great location

Staff were very rude. All inclusive drinks were very limited and absolutely disgusting - undrinkable. One of the worst hotels I have ever stayed in.

Excelent location lovely room bit close to Veronics strip

The check in is a bit slow, probably due to the computer they use, you see the staff waiting for the information to appear on the screen. The hotel is neat and clean but you can easily spot a lot of small damages, especially in the room. There are 2 pools next to each other surrounded by a lot of beds. There is a quite terras situated on the 2nd level which is very nice if you want to relax without all the noice from the pool. The location is pretty good, just cross the street to enjoy the beach and sea, and you can easily enjoy walking the boulevard to the south as well to the north for 30 minutes minimum so there are a lot of options to explore Adeje.

I liked my stay very much. Clean hotel, great pool bar. Helpful staff, especially at the reception. The only thing I would recommend is a few more options in the restaurant, including the all-inclusive. I would come again.

Only disappointment was all inclusive food and drinks, food in my opinion was not of a 4 star hotel and the cocktails were poured from a machine which to me wasn’t a cocktail.

Sea view room was lovely and pool area good. Food was not great for a 4 star, not much sleep due to nearby night clubs, hotel offered another room but not sure it would have made a difference.

The Hotel was very clean ,lovely staff and fabulous food at every meal.our room was cleaned every day& fresh towels.There was easy access to sunloungers at pool and there was limiited activities - aqua aerobics and salsa.very near beach & promenade & coffe shops & restaurant .charges for safe,deposit on towels and my only complaint was the daily charge for parking & charging the mobility scooter which my husband needed to get around.it is an uncovered area & we had rain while there & had difficulty getting a cover for scooter.overall we felt safe as everyone wore their masks and there was adequate hand sanitisors at every point.

Terrible food, not good cleaning and pool is not warm Like they say. Plus you have to pay for drinks. Not a 4 stars hotel at all.

Hotel was in a great location, views were lovely, hotel was clean. Beds weren’t the most comfortable but wasn’t a big issue. Stayed in the club Alexandre room which gave us access to spa which was great as the outdoor pool was a bit chilly for us

Great hotel great location

The room was old and dirty with two news stations in English.

A family break for a week to celebrate our son's 30th birthday with our 24 year old joining us for a few days. The hotel is very comfortable, good pool area and excellent, relaxing sun deck if you want it to be a bit quieter. Booked half board for a change and the food was really good, although we ate out a couple of times through choice. Close enough (no more than 5 minute walk) to bars, restaurants and the main strip for easy access but far enough that we were not disturbed by the noise at night when we went back to the hotel. Would happily return to this hotel

Convenient access to the beach, good food, loud music from the activities for kids in pool area which lasted till ~11pm

Location is excellent. Family room was very standard and in need of a refresh

Very good location and clean. Slow service in the lobby and strict rules regarding moving benches to each other. I we were three together and it was not allowed to have 3 benches together. Some noise during the evening especially the weekend.

This is a good hotel and would recommend to anyone staying in Tenerife. It's clean, staff are friendly and location is ideal good.

I stayed for a week in the Troya in January, the weather was hot enough to take advantage of the pool which was cool and inviting. The breakfast hall is huge and the food is plentiful, with both hot and cold options available and some cooked quickly to order. The room was compact but perfectly designed with an amazing shower room and plenty of storage. I was hoping that the room would be soundproofed as stated, but I was kept awake at night by a noisy neighbour moving a chair across the tiled floor every 10 minutes that echoed in my room. Nevertheless, I very much enjoyed my stay and would happily return in the future.

Location is perfect , close to the beeches and restaurants

Stayed in the Alexander club room in Troya. Basic facilities however, needed to pay to use the Safe and the fridge, no iron available either. They don’t have have 24/7 room service either, I needed a blanket around 11pm only to be told by reception no one is available to provide this. Also needed some clothes ironing however, the maid was only available between certain times. Room was clean, basic decor, we had the sea view which was really nice however, the balcony needed cleaning and their were cigarette buds in the plant pots, which ruined the experience a little. They also had maintenance and scaffolding work carried out during the day which meant a lot of building work noise could be heard, which did get annoying. The SPA comes free with the club room, however the SPA is pretty useless. It needs a good clean, the jacuzzi isn’t hot most times it was cold or tepid to say the least, the Roman baths don’t work, Turkish steam room is filthy, the SPA special showers don’t work and need a clean (oxygenate shower, Dutch shower etc). SPA prices are expensive compared to elsewhere on the strip. Breakfast was fantastic, plenty of options, food tasted great. Faster service needed when clearing tables. Other than that really nice. Location is great for clubs on the left and relaxing coastal walk towards the right. However, sometimes you can hear the club music from the hotel, or even music from the neighbouring hotel. This can be annoying at times.

I think it’s people who work there make the hotel Wonderful not beds. Because any hotel can buy a wonderful bed and soft pillows but staff who make the hotel wonderful and enjoyable to stay in it. Simple word hi makes you feel that they want you here. Well, in this hotel not a single receptionist looked up and said a word or a tiny smile neither to me or any member of my family. That is sad! We passed the lobby at least 6-8 times a day, not a single nice word or look. Not like I want to disturb them and look at me, but really I didn’t feel they want us there. Where we stayed in other hotel (apartment style) which was much cheaper BUT the receptionists (we met 3 of them while we were there) omg very very nice people! We enjoyed staying there. We felt they like their job and want people to enjoy their stay and come back again! Seriously very disappointed with receptionists at Troya hotel. It’s sad because they are the first people you interact with when you enter. Never going back!!

Basic but clean rooms. Half Board and this is were Hotel Troya excels. Good food consistently and clean facilities.

Excellent location, lovely staff, very good buffet

Good hotel , pool needs to be warmer and staff need more customer service training

Excellent location. Facilities are good - nice baby pool and lots of options in the breakfast buffet. I found staff behind reception a bit rude and it was very close to the main drag (Veronica's) meaning that you could hear the bass of the music from the clubs all night but sound proofing of rooms was quite good.