Have stayed here multiple times. Staff is friendly and efficient. Shuttle service to airport is great and timely.

We came up for a funeral and was able to check-in early. Everyone was so nice! The breakfast was amazing. The room was comfortable and clean. We had amazing stay. The shuttle got us to the airport on time and drop off at our terminal. Just wonderful experience being first time in New York

We came in late after an unexpected flight delay and they graciously let us have a two hour late check out. We so appreciated that extra rest!!

Only stayed for a few hours overnight before our morning early flight. Booked a parking spot through SpotHero and used the shuttle to get to JFK. Everyone we came in contact with was friendly and I would stay here again.

August 18th, 2024 I booked the reservation once my flight was cancelled due to storms in NYC. Many others did as well. By the time I arrived I was told “the only rooms they had left are dirty” I asked for a refund. I was told i would need to speak to the Manager. I tried calling for over a week. Nobody picked up the phone. I then reached out to Hotels.com where I booked the hotel online. They told me they would reach out to hotel. Just today, September 27th, 2024, over a month has passed, I received an email back from Hotels.com stating they were unable to connect and therefore could not remove the charge from my credit card. A truly horrible experience.

Our clerk at check in was very efficient. Breakfast is okay. AC in room turned itself off in the night. Must be on an annoying timer.

Great shuttle service. Smooth and easy check-in with friendly reception. Nice large room with a great bed.

A very clean hotel with super friendly staff. Very convenient to JFK. Property just needs updating.

Staff friendly. Breakfast was typical hotel breakfast. Parking is very limited with valet.

RESERVATIONS were NOT kept we reserved a king in July for September test since we arrived late they told us that they no longer had any Kings available because I checked in late When I I showed them my communication with them informing them that I would be coming late then they said sorry but they were Overbooked. Room was 2 queens and no price difference. Room was cleaned but someone had smoked there previously even though it was a non smoking room so it smelled

Very convenient for travel out of JFK Only con is that there are no nearby resturants We ordered food delivery for dinner Overall excellent one night stay

Dirty. Run down. Noisy. Shuttle service not reliable. Not worth $260/ night.

Great for an overnight

The wait time and rude arrogance of one check in employee ruined all goodwill. But mostly corporate instructions their check in employees to hold firmly to 3 pm check in, is ridiculous beyond belief. People were loudly complaining. My physical discomfort to sit for hours in the Lobby and no relief for my swollen feet not to mention possible issues with blood clots due to long and uncomfortable sitting positions. Result of this lousy policy of corporate Hilton is that the afternoon relief gets an avalanche of uncomfortable and irritated hotel guests and your branding gets huge negative ratings and because I know that not every Hilton or Affiliated Hilton brand adhere to these draconian rules of corporate insensitivity and little disregard that we the travelers are not in control of flight times and transportation schedules. Our comfort and health are tested to unfair limits. God knows how challenging it is to travel these days. The hotel room access should NOT be ruled by insensitivity by corporate Hilton crammed down our throats by cold and haughty employees who hope that this loyalty to the ridiculous rules of corporate Hilton will results in coveted promotions. I have high praise for Justin, early breakfast shift, and Candy who at 2 pm, processed all of us waiting and upset in the Lobby (stained couches) and suffering from discomfort.Meanwhile the haughty check in person who assured me that she “could remember everyone in order of arrival proved: Not true,

Nice JFK hotel that was quiet for sleeping and with a good breakfast.

Shuttle from airport, sitting there at jfk waiting,. Call the # and Hilton rep goes through her reserch, end conclusion "there is no shuttle service for Hampton inn" As i have my luggage in the taxi, the shuttle bus pulls inn. Now, info on this can be improved.

Loved the spacious rooms and close proximity to the airport.

Good place for a quick overnight. The parking situation was very tricky, actually easier to just find street parking than use the valet (plus it was free).

Property was clean and comfortable, with friendly and knowledgeable staff at the front desk. Further away from restaurants than I thouht, but Uber Eats solved that. The free airport shuttle is very convenient and our driver had a stellar playlist.

Great customer service.

Staff was great

Typical airport hotel. Dingy and run down. Room dirty and just ok.

Gin at the front desk was very helpful.

It was clean convenient and the shuttle was also very convenient and I liked that it was free and ran every 1/2 hour! However the only thing i didnt like was the blackout curtains didnt cover the entire window but other than that the room was great!

Bad breakfast food. Bad shower

Great stay! Parking attendants very helpful!

Nice property

The room is comfortably spacious and the breakfast was good plus the shuttle service is punctual.

My family had a great stay.

The receptionist was quie unattentive - she seemed annoyed we were there & stopped checking us in part way to deal with other guests. Our room was a good size & had everything we needed. I would have rated it higher except we got very little sleep which isn't what you want the day before an early morning/long flight. The bed wasn't hugely comfy and the pillows were rock hard. The main reason for the lack of sleep though was the noise from the corridor/adjoining rooms/elevator and ice machine. All of the above kept us awake on and off all night. There is not enough sound proofing, so a good night's sleep is just not possible. Perhaps in a room not near the elevator/ice machine if you don't have loud neighbours and people basically having a party in the corridor you might be ok, but otherwise plan on getting interrupted sleep at best.

Thank you it was very nice

Everything was good but didn’t appreciate they didn’t have available parking for me.