Friendly and helpful staff

Good location, Room was very comfortable and spacious, a little tired, but no problems. Staff were wonderful, helpful and friendly. Food was plentiful, tasty, plenty of choice. Restaurant was spotless. Animation Team worked tirelessly, great interaction with children, evening entertainment was a bit tame, but pleasant theatre room and good service at the bar! I would definately recommend.

An couple of minor issues but dealt with very quickly Only down side you have to pay extra for Wi-Fi Overall though really enjoyed our stay

Room cleaning every day except Wednesday

A

All inclusive, whats not to like

The facilities and staff were really great.

I had a great stay at Blue Bay Hotel, great location, customer service was great friendly and always at the restaurant staffing had a smile on their faces even when was very busy. Good value for money , definitely be back

Amazing staff, friendly, helpful polite, in reception, bars and dining room. Large variety of food, spacious apartment, private patio area, some UK TV channels and kitchen facilities. Already re booked!

Staff are very polite, rooms spotless, entertainment very good, food and drink good

The property itself was much as expected as we had visited several years ago. The rooms were tidy and well furnished and everywhere was cleaned regularly. The staff in the dining room were friendly and nothing was too much trouble. I know times are hard and everything has gone up but the charge for pool towels was just too much, I expect to pay a deposit and possible a euro or two when the towels are exchanged but to pay 20 € for one towel! I was also disappointed at being told I would have to pay 30€ to use the WiFi for one week, you could use the guest WiFi for one hour but this was not even for one hour everyday.

Good overall place for a break. Buffet style meals plenty options nothing exceptional but certainly not bad. Staff attentive and friendly. Room ok but two single beds not a double. Biggest downer for me was the thumping music and bawling of the entertainment team from early morning, often sounded like an 80s/90s 18/30s , good for kids but as it was out with school holiday time didn't expect it. Location 5 mins walk to playa bastian, 10 to beach, 20 to main town centre.

Bardzo fajny hotel czysto przestronnie z ładnym widokiem pięknym basenem obsługa kompetentna dobre jedzenie

Disabled guest no knowledge of this when I got there. Tv, internet (a 30£ surcharge) , extractor fan all didn’t work . Still didn’t work 10 days later

Great stay, food and drinks were good with plenty of choice. All staff were super friendly and helpful and we can’t wait to visit again!

Must of the staff were friendly and helpful, but the food was horrible. Its surprising that they could change good food into garbage that is only fit for the bin! Plus the air vents in the restaurant have green mould around them, disgusting!!! See picture!

Great value , staff excellent

Never lets me down always return can’t wait till the next visit

Friendly and quite lively .

Overall good value for money. Second time here and back again in February so they must be doing something right 😁

We booked this hotel or a family holiday before reading all the trip advisor reviews, once we’d seen these we had our reservations about the hotel but thought we’d go and make the best of it. We were totally wrong

Rooms spacious and a good shower. Could do with mirrors in the bedrooms and a drawer or two. Otherwise all good.

it was all good well look after even after checkout we had a late flight and we where sill allowed to use all-inclusive

It was clean. I didn’t like that they decided to paint the building outside our door at 8am. The staff were not consistently friendly and at times rude. The food was not good

Very clean, staff very friendly, self service bar and food was good. There is a lovely beach just a 10 minute walk away. The hotel pool is very cold (in APRIL)

A well run hotel, with good staff throughout. Very relaxing. Food plentiful, with lots of choice. Lovely room overlooking the pool. Short walk to beach.

I really enjoyed my holidays at the BlueBay Lanzarote. The hotel is in a nice location close to many beautiful places. The bar and swimming pool are lovely places where you can have a great time and relax. The food, in the restaurant, is amazing but even more amazing is the staff who works there, especially Ani, a beautiful, charismatic and very professional waitress from Sevilla. She has a very nice smile but she is also very kind, attentive and funny. She made me feel especial during my holidays at the hotel. I highly recommend it and I cannot wait to go back.

The staff in all departments were great, there was a couple of downside (1) the pool is climate warmed, our stay would have been a higher rated if the pool was heated,plus WiFi you have to pay for and you also have top pay for the room TV, thats a bit mean especially if you have young children, . Easy access to the local town just a little walk.

Enjoyed stay at Bluebay. Restaurant staff were very welcoming and food selection very good. Room/apartments excellent. Only manageable negative were the bed mattresses. Two twin beds one mattress was of a memory foam type which made sleeping much warmer. The other mattress appeared to be non memory foam but was very flat and hard. Thank you for an enjoyable stay.

Our stay was great as the weather was better than we hoped for. The staff were excellent from check in, the restaurant and cleaning staff. The hotel itself lets the staff down, furniture is past its best, many areas need repainting, cracked glass needs replacing and is left. We enjoyed our holiday immensely but with a little more tlc spent on the hotel it would have been better

Super food, service and facilities. 2nd visit and will hopefully return next year.

I know this is only a 3 star hotel but I was shocked at the poor quality of the food and drink. The soft drinks are not pepsi or whatever it said on the pumps, it was cheap, awful cola. The same is true of the beer and wine. The beer pumps were marked Amstel and clearly it was not this brand but a cheap local brand. This is actually false advertising!!!!! I dont know how they get away with it!Now on to the food... bland, sometimes cold and made with the cheapest ingredients possible. The food actually made me sick to the point were I boycotted the hotel food altogether and went out to eat. Very, very poor quality.Most of the staff were friendly and helpful with the exception of one or two grumpy staff. Another bugbear for me is the waiters in the restaurant who would insist on making you stand at the entrance to wait to be seated. If you tried to walk in without doing this (it is a buffet after all!), the waiters would either call you back or even grab your arm and insist on showing you to a table and on one occasion, made us go to the back of the queue! It goes without saying I did not go to the back of the queue, I went out and got some decent food elsewhere. This annoyed me because I think its quite rude and also, once you are shown to your table and then go to get your food, by the time you return the table has been taken by someone else! What a pointless exercise! Its a buffet, not a restaurant!I will never return nor recommend this hotel to anyone, very poor.