We only stayed one night at the last day of Italy’s high season so only a few rooms seemed to be busy. Although staff/concierge was very friendly, we didn’t see many others around the hotel, which is in desperate need of an overall update as everywhere looks tired and dated. There is no air conditioning in the rooms (even though an old system seem to be in place for guests to control from their own room, the concierge said there wasn’t air conditioning in any rooms which we thought was very strange - so either the hotel was trying to save on bills or didn’t want to address or rectify an obvious problem) so we were lucky that the temperature wasn’t too hot or it would have been very uncomfortable to sleep.

Good place, good breakfast, nice pool. Overall nice place

Terrible

Very comfortable stay. Staff was friendly and accommodating

We decided to stay at this "five-star luxury hotel" before our AM flight. Arrived early, lunch at pool restaurant - nice pizza dish with very good crust. Checked in and changed for the pool. Room was dated (as was rest of hotel decor) and the floor was dirty- not "5-Star". Lovely balcony. Air conditioning not working - reported to desk (1st report). Pool nice, pool bar limited, towels only at the front desk (not 5-star!). Air still not working after 3-hour at pool (80F in room!). Sent service request via their Siri (I think) system (2nd). Also asked again at front desk when making hotel dinner reservations (3rd). Front desk said received service request for the air conditioning - had not responded yet. Hotel bar not open until 7PM - only the pool bar across the property available - again not "5-Star" convenience. Went to dinner (not good 2-star at best - no olives or lime - in Italy!). Called desk (4th) when air STILL not working after dinner. Waited another hour - called front desk again (5th) then went to front desk (6th) to see what could be done. Finally 2 people checked our room and used a toothpick to rig the air conditioner to work. Stayed 20 hours at "5-Star" hotel and only had air conditioning for about 8 of those hours. Never offered apology, a new room, discount, or anything for our inconvenience. Poorly run hotel with tremendous potential if cleaning, restaurant, maintenance, staffing, etc. were upgraded to anything close to 5-Star.

We stayed one night before flying home. The condition of the hotel was overall good, the pool area and rooms was nice. The room had a descent size balcony. The button to turn up the room temperature set point on the ac control unit was broken, which lead the room temperature to on the cold side during the night. There were long black hairs in the shower and on the bathroom floor, which indicated the cleaning before we got the room had been not that thorough. When walking without socks on, we had to brush off our feet before going to bed. We expected better breakfast, considering the rating and price of the hotel. Some noise from the nearby airport is to be expected. Due to a late flight we ordered a late checkout and got an unpleasant surprise when it was time to pay. As it turned out there had been an langue misunderstanding for the late check out fee (we though 14 euro, they insisted on 40 euro), which there were not talking to the staff about. The overall feeling for the hotel is that we could have done better for a cheaper price at a lower rated hotel.

Great property; great staff

The staff deserves a better hotel to work in. The management needs to make some structural & finishings investments cause you have perfect staff and thats rare.