We have always enjoyed IHG brand hotels. This property was a disappointment. The entrance way nice but there was a very bad musty smell. They did have signs posted they were renovated so we have them a little slack. But once we got in our room. It was the worst stay I have ever had, ceiling was stained brown wall paper was coming off the wall in the bathroom. There was mold and rust on all the hardware in the bathroom. When we checked out the next day the lady at the front desk asked why were we on the 4th floor and made the comment that no one was supposed to be booked there. Then after we left my husband got a notification from his credit card. We checked and they had over billed us on the pet fee. I called them they took our number and said they would correct it and call us back. 3 days later and we haven't heard from them. The property needs not only remodeling but maybe some extra staff training.

Our stay was not pleasant. We were traveling to go home from vacationing in FL. We wanted to have dinner and get some sleep to prepare for the next 7 hour drive. They put us in room 227, I unpacked our things and went to turn on the TV, which had no signal, the desk clerk suggested some things to make it work, which didn’t work, she then told me we would have to move to another room, they don’t have any maintenance people to help us. I was aggravated because I had already unpacked all of our stuff. She said the other room is on the same floor, that we had to come down and get the key. The next room was #210, the first thing we did was turn the TV on, this TV wasn’t working properly either, I called the clerk again and she said she would send “Barb” up to look at it. Thankfully Barb got it working, she said she had to reload it, this may have been because they had roofers working on the roof and may have discontinued it. Why couldn’t she have sent Barb up to the first room to prevent us from having to move. This was very aggravating and we would like some compensation for this aggravation and inconvenience.

Property was clean and plenty of parking

My only complaint was we weren’t told about the $75 dog fee

Fine for a short stay. Staff was polite but obviously unhappy.

Sheets in first room had not been changed and were dirty. We were moved to another room and, while the sheets appeared to be clean, the room was very dated and the carpet and walls were stained. The toilet in the bathroom appeared to have been push over and was not flush with the wall.

The room was not comfortable and there was a lot of moisture in the air.

Quiet, safe, clean, large room and great staff!

Too expensive for the area and what it offered

This Santee SC Hilton is very nice. Modern and clean. It also has a nice little restaurant.

The breakfast was good, room was clean enjoyed my stay

My only complaint, the blow dryer did not work in the bathroom. Other than that, the hotel was spotlessly clean and the staff was wonderful.

The kitchen clears at 930 am. Posted ll over the hotel says 6-10. At 930 am it was all cleaned with lights out. The manager was very sharp telling me breakfast ended. Didn’t even look me in the face. One employee was nice enough to double check. I received my bkrst credit and used it towards pet fee. Lastly, shower was full of mildew. In the glass doors and all over the corking

Needs reconditioning

Great location, great stay!

The stay was very nice and the room was very clean and comfortable.

Great

The staff was pleasant and helpful and the room was clean. And comfortable as I would have expected it to be from that chain.

My husband sat in chair and was injured, fell and hit his head . They gave me garbage bag to get my own ice. No one check on him the remainder of stay nor upon checkout

Stayed for a night to meet my sister and her family. Had a good time

Good

When I checked in, they said that they sold out, Expedia made a mistake. They also said they tried to call me. But when I took out my phone to show them there wasn’t an incoming call from them, they quickly changed the topic.

Staff were very friendly and helpful

Stood inline to check in for thirty minutes, too long, not good first impression. I will say the lady at the front desk was friendly, helpful and nice. Tried to get food at the restaurant, Friday night at 6:30pm, sat down and waited, a women came over who we told we were ready to order and she said there were two in front of us and walked away.we sat there 20 minutes waiting for her to come back to us and she didn’t. We had to order from DoorDash. Very disappointing. I have to give a shout out to the employee in the bright green shirt, he went around to all the guests welcoming us. He had a bright and cheery attitude, don’t let this employee get away. He was the bright spot in an otherwise poor experience. We do not plan on using this hotel on our future trips.

Great hotel. Very clean and comfortable. Desk clerk sleeping at 6:00 in the morning. Not very professional.

The front desk associates were professional and very pleasant and helpful.

Easy off 95

Great staff attitude and customer service.

The front desk just give me a room without cleaning. The tip from last customer still there and the stuff on the bed is in a mess. Garbage can is full. They change a new one for me and definitely delayed my time for sleeping since I had driven for 8 hours from New York there to have a good rest and then to start keeping driving to Florida next morning. By the way, it says $16 for the breakfast on EXPEDIA but they charge me $30 for the breakfast at the front desk later. Everything is in disorder.

Staff was rude lazy no food no breakfast ..

We like staying here with our kitty but the hotel is beginning to need some renovations. The desk chair wobbled, the rug needs cleaning, and the wear on the place is showing. Nice service though and enjoy the onsite restaurant.

Great stopover place during a Miami-NYC road trip