Quality rooms and great food as one would expect for the price. But why oh why only one card key per room ? And told so in no uncertain terms. Why you would annoy guests over such a trivial thing is beyond us. We were not alone as it was the talk amongst guests.

A bit out of the way. But a lovely place nonethless.

poor service, poor location very noisy road , could not walk up the driveway, staff not great in bar, very disappointed, food was good though and the bed was comfortable and bathroom was nice too. restaurant staff nice and night manager was lovely too,

We had a very relaxed and enjoyable stay there.

Lovely Hotel

Very comfortable, peaceful and lovely stay for work. The surroundings are beautifully decorated with lights.

Nice stay. Above average overall

Room was lovely and well equipped. The water in the washroom did not work upon arrival. They were quick to address the issue. We were told it was caused by renovations. Farther from downtown than anticipated. Uber is quicker to use (estimated 1 hour if you use hotel direct line to cab service). Charge processed to credit card without permission and could not change to different card (collecting points). Room service provided cold soup and burned sandwich (they did not charge). Wedding party singing is parking lot woke us up (not really soundproof as advertised). Slow internet. Breakfast was excellent.

Beautiful property with a nice woodland location. Great facilities and rooms. The bistro was great, good menu and fantastic meals. Only down point was that the lift was out of order so my elderly parents had to hike up three floors.

Nice hotel. Nice people.

Beautiful location and property. We had a car so were able to get back and forth to downtown Cork pretty easily. We ate in the restaurant for supper which was delicious and the staff were great. We were celebrating our honeymoon and there were balloons and a cookie waiting for us in our room when we arrived which we absolutely loved. Would definitely recommend to anyone travelling to Cork.

It was a quaint property. Service and employees were very helpful and kind. I would recommend.

We stayed one night at Vienna Woods on our way to Cobh. Room was spacious and clean with an updated bathroom. We had an excellent dinner and breakfast in their dining room. (Although I had booked dinner through their online system and despite a confirmation, it didn’t book onto their schedule for the evening. They worked us in for dinner - but I’d double check they have your reservation!). Comfortable bed and pillows, plenty of parking. Very pretty property.

Beautiful hotel and great restaurant.

Nice and clean rooms, as well as a nice bar/sitting area. We had 3 people in our room and only two sets of towels and was difficult to get another set. We were told that we had a room with a nice view but it was actually facing the garbage/work area in back that was very loud in the morning with dumping and sorting glass bottles. Also this was the only place during our vacation that there was not coffee in the room or lobby (if you did not pay extra to have breakfast included). Beds were comfortable.

Great location for a trip into Cork. Staff friendly and helpful and the food was excellent. Only stayed one night but would be happy to return

This was a very nice hotel but I have to say I was perplexed by the bathroom door with a window in it. They put a loose-fitting shade on the door which did not provide privacy. Why would anyone put a bathroom door in that has a window? The room was large. The bed was comfortable. But, the bathroom had no vanity! We had to bring our toiletries into the bathroom in the morning and couldn't unpack them. The sink is small with no place to even leave a toothbrush. I prefer a vanity in my bathroom. What can I say?

Beautiful building and gardens. Spacious room. Well decorated and extras.

Nice rooms . Good location

Beautiful hotel overall, however the electrical outlets were minimum and across the room a distance

The beds we’re comfortable and our room was very clean.

Really nice room and stay. Breakfast was alright but not amazing

A beautiful stop on our tour of Ireland! Highly recommended!

Cute place with parking

We unfortunately had a very unpleasant stay. When we arrived, the lift was out of service, which can happen, but no one offered to help us with our bags up the several flights of stairs. The fire alarm went off the following morning at 6am and we heard nothing from hotel staff for close to 15 minutes, at which point most guests assembled in the lobby and only after that did a single employee come by to say it was a false alarm. When we checked out (lift still out of service, no offer of help with bags) no one apologized or asked about our stay.

This is a very nice hotel, however, we did have some issues. The room was very small. There were no shelves in the shower to put toiletries. You had to put them on floor of the shower. There were also no towel bars to hang your towels to dry.

It was great

Had a lovely stay! Staff were very friendly and helpful throughout our stay. Food at the restaurant was delicious

Beautiful large new room. All the staff from check in to server staff to cleaning staff are very happy and friendly and helpful.

Spent a lot of money to book a room in this hotel. What they forgot to let me know that it would be hosting a party till 1.30 early in the morning. Complain to the management, who just shrugged their shoulders. Not bothered at all.Music was so loud that you could not sleep. I will never book this hotel again.

At reception I was upgraded to a larger room which was nice, though the room was quite austere. What I was not made aware of was that a wedding disco was taking place in the evening and my room was adjacent to the function room. The party continued until after 1pm making it impossible for me to sleep. I had been contacted prior to my arrival and asked if there was anything I required - a nice touch. I asked for decaffeinated tea and soya milk to be available in my room. I was told this was possible, but it did not happen. More annoyingly there was no kettle in my room. I did not realise this until 11.30pm. Despite ringing reception on two occasions and being told a kettle would be sent up, this did not happen. I rang reception again at 6am the next morning and a kettle was finally delivered. I raised my complaint about the noisy room and poor service with a junior manager. I was not charged for breakfast by way of compensation. I asked that the matter be raised with the senior manager/owner and that he/she write to me to explain why I was upgraded to a room that staff must have known would be noisy due the wedding taking place. I suggested the room is not let when a noisy event is taking place except to those who are attending the event. Over 4 days later I have received no response. The hotel is under renovation hence the low scores for Condition and Area Around the Hotel. The fact building work is taking place is communicated during the booking process.

The hotel and room itself were beautiful. I stayed in the new wing and loved it. My only complaint would be that I could easily hear people talking and walking around in the hallway all night.