Great beach hotel option to stay at, not very safe area outside to walk around but you can easily get Uber to travel around. One of the expensive options at Natal worth paying since it still comes very cheap. Not many international chain hotels around so it’s worth staying there. Big rooms, ocean view, 7 small pools, beach area, great breakfast included. Very good value for money.

The hotel is very good. Not the best location, but still very easy to find and move. The staff is amazing, they are the best thing of the hotel. All very kind and friendly. The room is good, with great bed and sheets. The amenities should be better. Overall, a very good hotel, I would recommend it.

Rooms are old and in very bad condition, not clean and uncomfortable bed. The rooms on the 4th floor at least are old and need urgent renovation. We had 2 rooms for 9 nights, we change one of them for a suite, paying extra fee, and the bed on the so called suite were smaller than the regular room. The staff is friendly, our experience with the expensive food was disappointing, we had to wait one hour (yes...one hour) for one simple, small pizza. some times the restaurant for breakfast is chaotic, with no coffee or toaster or spoons... if we deserve any room upgrade for our +gold status on Expedia, we never got it, since we had to pay for the upgrade required.

Great place to go with family and as a couple. Great Service!! It seems like those hotels from tourism magazines! A lot of swimming pools and they offer Beach Service (towels and chaise).

We arrived around 1 PM. Staff were kind and helpful. Hardly any English spoken, but fortunately I am fluent in Spanish and they could handle that a little better. It was nice to find that the hotel had private parking in a closed underground garage area. Regarding the room, the view was fabulous and roomy for me, my partner and two children. The down sides were the noisy air conditioning unit, which most people will want to keep on all night. Also the cold water tap sometimes provided warm water. When I complained at the reception desk, I was told that no one, even locals, drink water tap. I should have been warned of this when I checked in. I am glad I didn't drink any. There is a small shop opposite the hotel where you can purchase large bottles of water. We got a five litre which lasted the five days of our stay (the rest of the time you tend to drink cold beer, caipirinha or fruit juice, all of which are inexpensive). Another issue was the jacuzzi in the bathroom. I wanted to have a bath the last night and found the pump wasn't working. Pillows are excellent and beds are comfortable, always a plus! The last night there was a water leak in the balcony and the water flowed into the room, filling the gaps between the tiles. We were checking out at 1 AM, so it wasn't too much of a pain for us, but otherwise it would have interrupted a night's sleep. Foodwise, the hotel is excellent. Fabulous breakfast. Pools excellent too, and access to the beach with free loungers w/shade.

Great hotel for a relaxing getaway - beautiful views, wonderful pools, good food and service, easy beach access. Being at the north end of the Ponta Negra beach strip, it's in a very quiet neighborhood - meaning there are no other restaurants or bars right nearby or along the waterfront, though there are several good options a few blocks inland.

Great hotel for a relaxing getaway - beautiful views, wonderful pools, good food and service, easy beach access. Being at the north end of the Ponta Negra beach strip, its in a very quiet neighborhood - meaning there are no other restaurants or bars right nearby or along the waterfront, though there are several good options a few blocks inland.

Overall, our stay was fairly good. The location of the hotel is perfect, and the physical property is gorgeous. Food was great, pools were great, and the staff was great. A couple of negatives... Without air conditioning on all the time, the rooms and hallways were a bit musty. Also, checkout was a bit slow. But these didn't detract much from a good experience.

Overall, our stay was fairly good. The location of the hotel is perfect, and the physical property is gorgeous. Food was great, pools were great, and the staff was great. A couple of negatives... Without air conditioning on all the time, the rooms and hallways were a bit musty. Also, checkout was a bit slow. But these didnt detract much from a good experience.

The only bad thing is the every time I'm at this Hotel they a renovating something. Workers around and sometimes very nosy. This time even they were renovating the main pool, it was very quiet , as it should be. I recommend this hotel because of it's location, stuff and service. If you're alone, for business or with family.