The receptionist did everything she could to accomodate us and our daughter who is gluten free. The room was beautifully cleaned. I would highly recommend this place and the location.

Overall a pleasant stay. We stayed the New Year’s Eve, saw a bit of fireworks from the room which was not expected. Location was good. Staff was nice, service was good.

Apartment was comfortable and very clean . Was less than 10 minute walk to old Naples district. Welcoming staff most friendly and helpful. I would recommend this apartment to my best of friends.

An excellent room with daily housekeeping of an appreciable standard. The room was comfortable and the view over the city was outstanding.

As soon as I arrived at the place it was informed me that there was a problem with my room and they would have to move me to another place, 15 minutes far from where I booked (I wasn't warned before by the staff about that). And I didn't want the change because I had choosed the placed based on the location, close to Toledo Station, that was the most important thing for me. Since it hadn't any option it was offered me a nice apartment at Cappela Vecchia (a great place but distant from subway stations), in a airbnbn format (an apartment in a building without reception), and they gave me the keys from the apartment and from the building entrance. To resume the nightmare history: I left the apartment at night to have dinner, and when I came back at 12pm, the key wasn't able to open the building's door and my cellphone had run out of battery at that time. So I needed to sleep at the streets (with 7 degrees) waiting till 7am the stores to open and buy a powerbank, turn on the cellphone and ask someone from the staff to help me.They were really lovely to answer and to help me at 7h30am. When they arrived, they realized that really there was a problem with the building's door (the person that came had to ask for help from someone inside the building he knew). There wasn't offered me any compensation even considering that I hadn't neither half of the stay inside the apartment.

Easily walkable from the train station and to all places in historic Naples and the waterfront. The staff were particularly friendly and wonderful with the elderly man who checked us in being extremely welcoming. They shared all the best spots to visit and gave us a map and were interested in making our stay perfect. They spoke Italian and were proficient in English as well. I would highly recommend this place as it was excellent and affordable for my stay in Napoli.

At first, it's a bit difficult to see how to go the front. However, checking-in and after that is very smooth because the staff was so kind. In addition, the room was very comfortable.

The Fiorentini Residence was situated well in the centre of most things, it was an easy to walk to the metro which enabled you to get to most places of interest.