Great hotel. Feels like staying at a resort

Nice lobby. The hotel is not bad but a bit too pricy for what it offers. Some points where improvement is needed: - beds are very stiff and uncomfortable - air conditioning in the room makes more noise than a Boeing 747 - quality of the breakfast is so-so - the swimming pool is nice BUT not pleasant at all, because of the silly very loud aggressive music put the whole day by the bar.

Asked the front desk to get an iron and ironing board. They do not offer that service, they offer a pressing service. I asked to have my shirts pressed, they said no problem we will pick them up. The service never pciked them up.

The warm water in the pool was perfect and the service was excellent.

Nice hotel, great selection of food

The view

Architecture Wonderful swimming area Spa

excellent hotel and staff, very comfortable here especially in the larger corner room with terrace

It was very quiet

Great hotel

Love it

We were very satisfied with the hotel in general and good service and dinning options. Stuff was very kind and helpful. We had a room with the great room.

A couple of situations made staying at this property a nightmare. First of all, the Room was PAID before the guest arrived!!!! The guest was invited to a United Nations meeting one day after the check-in. Unfortunately she misunderstood the prices at the restaurant and ran out of cash paying for a meal at the hotel. It was a 2 DOLLAR DIFFERENCE!!!! But the hotel refused to put it in the room to be paid later and gave the guest a really hard time about it. Because she ran out of money we tried desperately to send her some cash to attend the meeting the next day giving that The United Nations was going to give her a Visa card at the meeting. We tried to contact the property by different channels, chat, phone call, email but no luck. Only until a Brazilian friend called from Miami we understood that the hotel ASUMED the guest was not able to pay for the room, that was already paid, and refused to help. To make things even worse she was charged almost 30 PERCENT of the total bill as Service fee!!! We understand some charges but 82 dollars of a two night stay for 280 dollars??? We will recommend The United Nations to remove this property of the suggested hotels even if it’s close to the meeting venues. Nobody would like a 30 percent surprise service fee plus a very unhelpful staff. The bill was not even in English and with the following fee description: TAXA SERV. HOSPITAL. (GORJETA) 30.00 ISS 9.00 DIFERENCIA DE DIARIA 300.00 Not very helpful at all!

A lovely stay in Brasilia! The pool area with lake view is nice, and the breakfast had a large variety. Would stay here again.

We were overwhelmed by the beauty of this hotel and its location on the lake. The restaurant buffet was adequate although not as amazing as the architecture.

Loved the pool area. Very nice.

Great Staff, nice location, clean rooms, good food on the property. I strongly recommend this hotel.

Great view of the lake. Nice room, friendly staff. Excellent food.

Helpful staff with most speakers English

Everything

This is, in my experience, the best hotel in Brasilia and among the best anywhere. The facilities are terrific, the food is excellent, and the best thing about the hotel is the incredibly friendly and helpful staff.

This is a very poor service level hotel. At priced paid i thought it would be much better…. But it isn’t. We stayed tues through sunday… we asked for maid service on Wednesday and they got around to us on FRiday. Told manager about it and he tried to blame me for not putting clean up card on door ( i am a veteran extreme frequent traveler i think i know how to flip the door card to “ request maid service “. Also even though they advertise TWO RESTAURANTS , actually after 2:30pm no restaurant to have lunch at ( the have a small pool side bar that offers limited menu… not a restaurant). And even when restaurant is open for lunch it has limited menu where waiter gives u a list of “suggestions “- and no other menu options.- suggestions meant no reasonable menu from this “ two restaurant hotel” other restaurant only opens at night. I was Very disappointed with this hotel given the cost per night and their offerings in description they have on website. Better hotels with real service near TV tower area

Beautiful location. Friendly, helpful staff.

The hotel and room are nice and clean. But dinning options are limited. Buffer dinner items are over cooked due to the lay out for over 2 hours.

Boa

The only place to stay in Brasilia! Nice quiet area right next to the presidential palace, but 10-15 mins from the city center and airport. Located on the lake it does not feel like you’re in a large metropolis.

The facilities at the Royal Tulip are truly wonderful--as you can see from the photos. The food is also wonderful, especially the breakfasts, but also the excellent dinners and cocktails at The Old Barr (the pub in the lobby). But what separates the Royal from every other hotel we've stayed at in Brasilia over the past 12 years is the staff. The people who work for the Royal Tulip are so friendly and welcoming that we actually consider them our family friends. Joao, Cicero, and especially Luciene, stand out as exemplars--real human beings with hearts and souls. We look forward to seeing each of them--and others equally welcoming but not named here--at each of our visits.

I had to ask for toilet paper replacement twice without success. They renovated the room but not the bathroom. The shower drain does not drain the water and ends up flooding and leaking all over the bathroom. Old problem that has occurred before.

Clean place, staff in the pool are great, view and place are amazing. Nice place to rest and have good time. Food is not cheap but it is very well served. Breakfast is amazing with nice view. Opportunity to improve playground and better use of the stairs to move between floors. Good value for vacation or business trip.

Nice place

We stayed for a couple of days during our visit to see family. The grounds, pool and service was top notch for the price. However, the furnishing in the room was kind of disappointing; condition of shower, AC, bathroom lighting could be better. I've had better breakfast in 3-star and 4-star hotels in Brazil, so it didn't meet my expectations for a 5-star hotel. Spa was the best, but again the showers need some repairs and lighting needs renovations. Overall, good location, pool & landscaping, friendly and welcoming service, but could be better with some remodeling.

Excellent staff. Property could benefit from upgrade of bathrooms and carpeting. Great breakfast.