Wonderful boutique hotel with a lot of extra touches. Great location for all of the local attractions.

The front desk staff seemed inexperienced and unprepared to handle basic customer service needs. They were unable to provide solutions for any of the issues we faced during our stay, and when asked questions about Charleston—a relatively small city—they had no helpful information. It's essential that hotel staff, especially those at the front desk who represent the establishment, are knowledgeable, accommodating, and proactive in ensuring guests have a pleasant stay. Our room was not adequately cleaned, with noticeable stains on the walls and carpet, and hair from previous guests in the bathroom. The TV didn't work throughout our stay, despite staff checking it on two consecutive days without resolving the issue. Once again, the front desk was not helpful when approached about this problem. The pool, located on the roof, is more of a small soaking tub rather than a swimming pool, which may be disappointing if you were expecting to swim. Additionally, the bed was uncomfortable. Overall, the most disappointing aspect was the lack of professionalism and poor customer service.

RH was absolutely PERFECT! We had 5 couples on this getaway and we all had a fabulous experience at RH. The staff, rooms, housekeeping and rooftop dining staff were all amazing! The food and drink at the rooftop were also excellent! Highly recommend, you will not be disappointed.

Staff was so great and convenient location to everything!

Such a great stay!!!!

Wonderful all around and the sweet breakfast baskets daily are such a nice touch! Great staff and gorgeous suites!

This was one of the best hotels I’ve stayed at! It was centrally located in the heart of historic Charleston next to plenty of shops, restaurants, bars, and a Target only a few minutes away by foot. My boyfriend and I stayed for his birthday during LDW and we both enjoyed the stay. The hotel is connected to a coffee shop and has a rooftop bar and restaurant, as well as a rooftop pool and more! We stayed in the Studio style room and the space was great for the two of us with a living room area, a kitchen stocked with dishes, silverware, complimentary drinks and snacks, and some treats and beverages for purchase. We also were surprised by the beautiful bathroom with robes and slippers for us. Lavish and affordable, I’m delighted with the selection and it made for a great birthday surprise. Breakfast in the morning was great as well, it was left at the door in a picnic basket with egg bites, croissants, yogurt, granola, and fresh fruit. The Restoration was a beautiful experience and I am so happy everything worked out well. The only thing to note about this property is that valet is an option for those who would like to utilize it at $38 a day (current rate), but self-parking is also an option and it’s a parking garage a block away. The walk was short, maybe 2 or 3 minutes tops, but just something to note if someone in your party is handicapped and you don’t want to invest in the valet option. Otherwise, it was a great spot and I’m glad we had a great trip!

The restoration offers a very unique boutique, hotel experience with dining and a coffee shop.

Very convenient location right in the heart of downtown CHS. Hotel has a lot of complimentary add-ons and staff was really nice. Room was bigger than expected, clean, spacious, and comfortable.

Lovely place to stay. Walkable to alot of areas. Staff was very friendly. Great coffee shop too.

Loved this hotel!! Beautiful room with great amenities.

A great place, super nice, great value.

Staff was great. Excellent amenities. Would definitely stay there again. Great location. No car needed

Spacious rooms, courteous staff (especially Angel at front desk) good location

Excellent property with outstanding amenities. Will definitely stay here again!!!!

I stayed here for a girls trip and we were both extremely impressed with the facility, the staff, the amenities and the location. Would highly recommend it

Loved our stay here - characterful, huge rooms with full kitchens, and dog friendly. Bed was super comfortable, location is perfect for downtown Charleston. Jeep service within 2 miles is a nice touch. Will definitely come back!

Picnic basket at your door with a light breakfast, wine and cheese from 5-6, cookies and milk at 9. A jeep and driver available upon request.a full sized fridge with water, sparkling water, OJ, seltzer and sodas no fee. The staff, the roof top pool, bar, walking distance(wear comfy shoes) to everywhere . It was azing

This was one of my most favorite hotels I have visited. The amenities and location for the value were amazing. Highly recommend this hotel if you are visiting Charleston. Staff was extremely friendly...room was great...location was perfect. Would definitely stay again!

The hotel staff were very helpful & friendly! Everything was clean and well kept. We will definitely be back!!!

Great location. Awesome rooms

This was an amazing trip. Management was so kind… and funny (: thank you.

Way understaffed, waited a long time for valet, checking in, getting things in room, cleanliness of things left at pool. The room was spacious, bed super comfy, awesome bathroom. Amenities were nice but we booked a room for three and breakfast and in-room amenities were for 2. Great location. Pool was very small but very nice. Just wish there had been someone cleaning up.

The staff and room were phenomenal. Would definitely recommend and stay there again.

Loved having 2 bathrooms in the suite! Breakfast basket delivered was a nice touch. Welcome pimento cheese and crackers was delicious! Walking distance to shopping and dining prefect! Rooftop bar was so convenient.

Great stay!

Best hotel I've ever stayed in! Location, staff and rooms were top notch! Definitely look forward to coming back. ☺️

Parking is robbery. Get the valet if you don’t mind others driving your car. 38$ a day. Public parking deck down the street, 4$ for first 20min, 1$ per 20mins after with a max of 30$. Per day. (Lost ticket is 45$. Inside is very clean, spacious, & bedding and towels were good. Staff is polite and helpful. Pans, Silverware, and basic dishes are in room and clean. Full kitchen including dishwasher. Washer and Dryer were all good. Great location.

The room was very nice and clean. The only downside is we didn’t stay long enough.

Beautiful hotel in a perfect location.

Everything about our stay here at The Restoration as great. The room was spacious and clean. The breakfast baskets in the mornings and transportation in the jeep around town were an added plus. This is a great central location to many of the best spots around downtown Charleston. Every staff member was friendly and helpful. Coffee at The Rise downstairs was some of the best we had in town. Highly recommend this hotel.

We always stay here for a few nights before continuing to Kiawah island. Love Charleston!