The hospitality is through the roof from the minute your cab/taxi arrives at the premises.

Excellent service Close to everything

This property was extremely convenient durling our stay, the staff was very friendly and professional. Our room was clean and specious, I felt safe with 24h security. Having the mall below the hotel was an absolute favorite of mine. I cant wait to come back to Hotel Spiwak Cali Colombia

At arriving the room wasn't clean, walking barefoot left the shower dirty. The furnitures lack of maintenance. If I can avoid this hotel in the future I will do it.

Everything

Great

Lot of noise during the 24 hours of the day. Couldnt rest.

Very good experience

Everything its ok

Everything is OK

Great property in a fantastic area

Beautiful place and amazing customer service. delicious breakfast

The best hotel in Cali

Excellent stay por business and recreation purposes!

Hotel looks and feels old. Gym equipment in terrible state. Hotel rooms in need of a big upgrade

Location

Excellent choice!! Hotel is awesome and the location could not be better… the plaza where it’s located has everything, from food, shopping and entertainment! Located nearby all the night life (Good) spots!

Great property definitely recommend

Excellent plsce

Always LOVE the Spiwak! Never disappoints!

The property is so much different than what it was in 2018 when I last stayed there. Its straight up crap now. They clean every three days and the beds are so hard they can barely be used! The hotel is all dirty and in general the upkeep is trash. Will never return here again

Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.

The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.

Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.

I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.

Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old

The staff are so good

The check in should be more faster and use more electronic data

Our sheets had blood stains. This is the second time we’ve had a cleanliness issue at the hotel.

Excellent location since you are in the heart of the Chipichape mall.

The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.

The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool