This hotel is located in the heart of historic Cuenca. It is inside a renovated old mansion and very pleasing inside. I had a small apartment on the second floor with lots of space. The staff is very friendly, and will help you with information and any taxi requests. Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers. I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.

It is clean, spacious with friendly staff, close to downtown. The parking fee is $10 a day which is very high In Ecuador. The kitchen doesn’t not provide dishes etc, not the best hotel but ok.

It was a great hotel and excellent location.

Great place. Super nice staff. Nice shower. Comfy bed. Hot and cold drinking water available on every floor. Good all around. Nice location.

The staff and thehy attention for me.

Excellent hotel

Outstanding, attractive property. Competent attentive and welcoming staff. Great breakfasts. In center of historic district. If you don’t want a cookie cutter experience, you couldn’t ask for better.

The jacuzzi was the best part!

Property is in the historic center of the city which reminded us of a medieval European city, complete with cobblestone streets. Shopping and dining is all around and the area is walkable even at night. Taxis are readily available. The hotel is a historic building with character it's wood finishes are very well maintained. We had a relaxing stay and will stay here when next in Cuenca.

Of a three week trip to Ecuador, this was my favorite hotel! This hotel was great! The manager, Henry, spoke English well and was very attentive to our needs for our 4 day stay. The breakfast was excellent each morning. One evening we ate at the on site restaurant and ouor food and service was again great! I loved the unique old building. there are lots of exquisite touches. I also loved the decorating. Our room was hand painted with floral designs on the walls. The only downside was that on Friday and Saturday nights there was a loud band playing somewhere up the street. They played until about 2 am. Even with the windows closed we could hear them.

Personable, helpful and knowledgeable staff. Comfortable room. The building has character not found in the big chains. Location is convenient to the historic city center and attractions.

The employees were very nice. The breakfast was good with verity. On the down side the water is chilly, probably 100 degrees. And the arranged a ride from the airport to the hotel for $10. When I left i took a taxi to the airport and it was $3.

I really enjoyed this hotel. If ever in Ecuador again, I’d definitely choose this hotel!

They charge me with an extra becuase they said a didn´t pay for the triple occupation. But I did the reservation for three people.

Charming and cozy with friendly service. Rooms are surprisingly quiet despite being on a busy street. Would definitely return.

Aesthetics of the property were simply lovely...

Great accomodations, staff, and location

This is a fantastic historical property. We enjoyed our stay from the building to the room to the location. Highly recommend

The service for this hotel was good. The staff was able to take our bags ahead of check in and after check out while coordinating travel.

Many thanks to the staff for making my two week stay pleasurable and comfortable. You can't beat the central location or the charm of the hotel.

Excellent across the board.

One of the best hotels we’ve stayed in. The manager, Henry, definitely goes off and beyond to ensure that our stay was a good one. Clean and organized hotel, great staff, and very accommodating. Definitely looking forward to staying again on our next trip to Ecuador.

Great Hotel and staff, Henry was great, he arranged our COVID tests, got us excellent restaurant reservations and very accommodating. The hotel is in a perfect location and has a great vibe, I would highly recommend

I stayed here for 4 nights when I first got to Ecuador and again on my last night. This beautifully renovated building is a pleasure to stay at. The staff are kind and helpful. The food is also good. I just had breakfast delivered to my room. They are accommodating for special dietary requests. The manager also picked me up and dropped me off at the airport. He speaks fluent English. I even made a friend who rents an apartment in the back. Oh and there is hot water in the rooms, which is not always the case at some hotels!

Hotel is amazing clean, well located, excellent breakfast excellent service

It was a great experience, close all atractives

In historic building, interesting open atrium, good location for discovering Cuenca. A lovely view of the cathedral out or room window.

Very welcoming staff, lovely and charming hotel.

Very knowledgeable and kind staff. We thoroughly enjoyed our stay and would highly recommend this hotel to all! Many thanks for your hospitality!

Really nice colonial restoration near the center of town. Great restaurant and very accommodating staff. Only complaint is poor WiFi.

Clean, comfortable room. Historical look and feel. Modern conveniences, nestled downtown. Staff was very friendly.

Great experience, Beautifully decorated with 19th century furniture and very comfortable. Very clean and a great breakfast.