Good hotel

Able to use microwave at the mini snack corner in the lobby... awesome

clean, friendly staff

Cool

Good breakfast and neighborhood. Room was not ready when I checked in at 22:00 even having done reservation some hours earlier. Had to wait for the room to be prepared. Tried dinner at the restaurant which seems to be understaffed. Most tables were still full with plates from previous guests. Food was ok. From 2 elevators, only one was working intermittently and had to wait several times until it started working. They told me there should be 2 complimentary coffee capsules in the room, but when I arrived they were already used by previous guest and weren’t refilled. I asked at the reception and they did not have any coffee capsules to replace so they offered me a coffee from the machine near there. I believe this hotel is not at the Marriott quality level yet.

Great staff at front desk helpful, gracious, bilingual, and well verse on the city restaurant and tours.

Hotel was not Busy, tried to check in ealier at noon, No Way. Went to the restaurant for lunch 12:45, and wait for the time.to.check in, order an appetizer and a Bottle of water, 5 min. Later they said the kitchen was closed and would open 1:00 pm. Nice Place, terrible service

Great room and breakfast that's included. The pool water, including the jacuzzi, is ICE COLD, so basically useless to hang out if that's what you're looking for. Otherwise great and clean place to stay

😊

The hotel was under construction but it was a very nice place to stay for the night

No

Era un hotel excelente, actualmente está un poco descuidado. Razón es el remodelamiento y próximo cambio de cadena a la que pertenece. El servicio de restaurante fue mediocre.

It was a good hotel and great staff

I did not like anything so much. The hotel is dirty. Breakfast“ terrible. Internet was slow and spotty.

Very friendly front desk staff, helped to book our ferry. Delicious breakfast, parking and WIFI. Everything we were looking for in Puerto Montt

No room service was available. Parking lot was really full and there wasn't personal to organize it.

The price paid through Expedia was much higher than directly at the hotel. Really disappointing.

The hotel is beautiful, and the room was great, just felt the customer service was a bit lacking in helping us with things. Since we didn’t speak Spanish it felt like we were singled out, in being able to check in early (while at least 5 other couples were able to while we waited in the hotel lobby) he didn’t even tell us it was ready when he had seen us waiting, we had to ask multi times. The room was only set up for one person, I had to ask about for the free bottle of wine that we were suppose to get, and when they delivered it it was with one glass and they didn’t even open it, we had to go downstairs. I asked about the free breakfast, and said we were leaving too early for it, and they didn’t even give us another option, when every other single hotel this has happen with has given us a box meal to go. It just seemed like we needed to ask for everything, when it was such a nice hotel, I expected so much more help than we got

Convenient location in a quiet area. Staff were all very helpful. Nice bar and lounge areas. A relaxing hotel. Only disappointment was the quality of the gym.

This hotel is one of Hotels.com VIP hotels for reward members and as a silver member a bottle of wine was to be provided for free. I never expected it to actually work and when I arrived at the room it was there waiting for me. Good location. Clean room. Good service.

Super clean and unique and modern decor... thanks

Muy bien ubicado con todos los servicios que ocupas cuando viajas de vacaciones o de trabajo

Nothing terrible here. It’s safe and it’s okay. Restaurant food was limited in selection and mediocre in taste. No coffee maker, fridge, or microwave in room. Complimentary breakfast, on the other hand, was outstanding.

Nice hotel. Great view from the rooms.

I have stayed in many many many hotels around the world and this was pretty bad. First off, checked in and VIP status means nada to them, even when brought to their attention was told it doesn’t say anything in their computer. Well also it didn’t take out credit card in their computer that we put on file to have coffee in the lobby so they called us multiple times after we were asleep to rush down to pay our two coffees even though we had left a CC on file. Room was old, dirty and the AC didn’t work. Long story short, no apologies at checkout. Expedia has never let me down but this is NOT a VIP hotel in any sense of the word and should be removed.

Basic comfortable local property in Puerto Montt. Safe location with a bar/restaurant on site.

I stayed here during the violence, protests and curfews in Chile. There were police stationed outside the hotel in the streets and big armored trucks. At night we walked just outside the door and our eyes started to sting from the tear gas. The entrance to the parking garage was locked shut and when I wanted to leave there was nobody there to open the gate. I had to repark and then go back into the reception where people were on their whatsapp and ask them to have someone let me out. There was a curfew so all of the workers had to leave early I guess so they shortened the hours of the dinner and the bar until 8pm. It really wasn't a good experience. The exception was the manager in the restaurant Mauricio and one of the female bartenders who I am sorry that I don't know her name, who really seemed focused on making the guests feel comfortable during an uncomfortable time. I never saw either of them on their phones and they went out of their way to make sure the guests had what they needed and make things seem less stressful..they made sure one tv had a sports game instead of the depressing news about the situation in the country. When the workers left last night Mauricio made sure to tell the customers that there was a table set up with coffee, juices and other snacks for us during the night which I think was a very professional and helpful thing to do in this situation. I hope the situation in Chile improves soon.

Surprisingly nice common spaces and comfortable room

Parking lot difficult to access in the lower level with litlle light and narrow pots

This an exceptional Hotel. Beautifully furnished in the common rooms. A very homely lounge bar area which leads to the restaurant, which has a varied menu of nicely prepared food, although a limited wine/beer menu....a good variety of food to choose from at breakfast. The rooms are large, newly renovated with comfortable bedding. There is an underground car parking area, which is a little difficult to negotiate. The location is somewhat remote, but the facilities outweigh that shortcoming. All in all, a very satisfying stay.

Good stay, kindly and helpful staff.

World-class service with a smile. Eager to please, and help our stay be as comfortable as possible.