Was not happy. The room was ok. Had to pay to park which NEVER have to do at a hotel. Then I had my room until 12. Went out for a little and came back and they got rid of my room at 10. The maid should have never. Been allowed in there until after check out. I should get back half my money.

The room seemed outdated. The gentlemen working the breakfast buffet was rude. I asked for Half and Half twice but never got it. He complained they have been short staffed since January and he was burned out. Not my problem and I didn't like hearing his grievances while I am trying to enjoy my vacation. The omelet was BURNT and not edible. We always stay at an Embassy Suites while on any trips but this one will not be one that we will return to.

Excellent. All the staff at the Embassy Suites that we encountered were helpful and hospitable. Mr.Blue is very knowledgeable if Savanna. He recommended 2 restaurants… Wexford Irish pub and the Chive. Both restaurants were a 5 star experience. I highly recommend the Embassy Suites in Downtown Savannah.

Rooms could use some renovations. Old carpet and rather small rooms for a suite. Pool was great. Food options for dinner in the restaurant were limited and of poor quality. Breakfast was great and free but parking was $30 plus per night which is odd. Staff was friendly and the area is walkable but the immediated neighborhood had a lot of homeless people begging for money.

We enjoyed our stay very much! It was within walking distance to all the sites. It was a very nice hotel with great staff. The daily parking is a bit pricey, but that’s typical in Historic Savannah. The breakfast is wonderful - a great way to start a day of sightseeing!

Loved this property

Hotel was in an excellent Location making it easy to walk to historic downtown. The hotel staff was friendly and accommodating offering tips for local food and sightseeing. We truly enjoyed our stay and will select this hotel when we make it back to Savannah!

The hotel was clean but the parking in the garage was very complicated to figure out. We also got charged an arm and a leg for parking. Which means we’ll avoid a city hotel in the future because you don’t have to pay for parking in a hotel along the highway. The breakfast ended at 9:30 and we missed most of it. It needs to be extended to 10 or 11.

Carpets were very dirty. Otherwise staff was accommodating.

Location is good, close to historic district.

The receptionist was super friendly. The lobby was bright and clean. Our room was exactly as advertised. This is a great hotel for families.

Doors stuck and floors dirty

Rooms nice and large. Property clean and concierge very knowledgeable. Bar tender needs customer service training. Front desk did not know the check in/out process for an Expedia customer. Not sure that I will return. I think for the price and service I can find a better property in the future.

We arrived at the hotel in the afternoon, a bit earlier than the standard check-in time of 4:00 PM. Upon arrival, I was informed that our room was ready. However, I was told that if we wanted to check in early, we would need to pay an extra $25. This felt like an unnecessary money grab, as every other hotel I have stayed at has always allowed early check-in if the room was available. I found this policy to be quite disappointing and not very customer-friendly.

Centrally located in downtown historical area for easy access for sight seeing and touring. Staff were very friendly and helpful.

We were greeted nicely upon arrival & checked in quickly. Upon entering our room, I noticed sizeable stains on the carpet & a dirty looking couch. There were several cracked floor tiles in the bathroom as well as loose tiles shifting under our feet near the tub. That night, we also discovered a non-working lamp. The next morning, I reported the issues & asked for a working lamp. Upon returning that night, we found the lamp had not been replaced. The next morning, I again reported the lamp & asked for another. When we returned that evening, the lamp had been removed but no replacement was left in its place. The next morning (Sunday) I again asked about a lamp as the rooms are dimly lit to begin with, to be told that it wouldn't happen until Monday when the electrical crew was back in (to replace a lamp?!), And did I mention our toilet was backed up? When we returned that evening, thankfully the toilet was working, albeit only for a day until it backed up again! But I guess at the expense of not having our room cleaned (we did not have the do not disturb sign out,) Monday morning I finally got ahold of a nice man, Mark, who wanted to know who told me the electrical crew had to replace the lamp (found that as ridiculous as I did). He moved us to an upgraded room, which was appreciated! Was promised a call from the manager, which never happened. Questionable location - Surrounding buildings covered in graffiti. Will seriously question staying in a Hilton property again!

Great breakfast!!

Very good ovetall

Our check in was delayed almost 2 hours.

Great spot, close to the city market and river street.

We would stay here every day very nice

2 bedroom room was great for our family of 5! Staff was friendly and very accommodating. Hotel needed some refreshing (new carpet etc). Would have like a bigger refrigerator and possibly a cooktop. Breakfast service was severely understaffed. Then workers did their best, but by the end of breakfast the eating area was a complete mess. Dirty dishes left on the tables, filthy floor, and food serving areas were a mess. Location was nice, but at the far end of the historic area. Uber pickups were easy and concierge was very friendly. Front desk team was great and very helpful. All in all we had a nice stay. If the property invested a little more in some cosmetic updates and hired more help for the breakfast, this stay would have been perfect.

The place is clean ,staff are great and not too fare from the river.

We enjoyed our stay. Hotel was clean and staff friendly. Loved the extra perks like complimentary snacks in the room, a little welcome bag with bottled waters, complimentary happy hour. The pictures online are a good representation of thr hotel.The location is excellent for walking everywhere. Pet friendly, but a larger fee then most hotels. My only negative was I called to see if we could check in early, and it took me 2 calls and 40 minutes on hold for them to tell me I had to come to the front desk to ask as it was first come first serve at that location.

Very nice hotel, and close to everything. Staff is great!

For the cost of this hotel, to not have smart TVs is unacceptable. Hair dryer was not in my room. They did not restock some toiletries. It was lovely and had a good breakfast and was in walkable area.

This was my second time staying at this location. We were here for our 17th wedding anniversary which occurred on June 16. Our room was OK despite a few minor issues--the bedroom lamp/clock being quirky in how you turn them on and the bedroom door not being able to be closed. The service, though, was absolutely ruined by an extremely rude dining attendant at breakfast on Sunday June 16, who we later found out to be named Lisa. She yelled at me and my son for simply not knowing how to order an omelet. It was a big public scene. It shook me up and ruined the whole trip. Couldnt really eat there anymore while I was there. We reported it. It took the manager 24 hours to respond. They should have had someone on duty that day to deal with it. We didn't get a chance to talk to Adrian until we checked out. The manager was accommodating, but we should have gotten both nights refunded. The breakfast component is the premier and main amenity for staying here. When that was ruined, the stay was ruined. None of this excuses the abuse behavior we experienced.

The rooms were rather outdated and a little grungy. The amenities were lacking. The staff is very friendly and helpful.

I have stayed here any times. Very nice staff, room is clean and quiet

Staff is very professional, room is clean and quiet with extra space to feel comfortable

Very nice stay.

This was an affordable and beautiful hotel. Very close to the trolley depot