Location, layout and style of property. Staff were friendly and helpful Decent breakfast selection

Rooms need updating, no iron or kettle in bedroom. 1 power socket not working, fridge cupboard door didn't close properly and bedroom furniture showed signs of usage.

Chambre très confortable mais nous avons regretté qu'il n'y ait pas de cabine de douche. La baignoire n'étant pas accessible pour des raisons physiques à l'une des 2 personnes. Les repas : en général très bon choix. Grande fraîcheur des aliments. Amabilité du personnel et agréable restaurant extérieur. Piscine : très agréable et suffisamment de place . Animation soirées : nous avons aimé la plupart des animations mais elles sont programmées un peu tard Nous avons apprécié la promenade pavée le long de la plage qui est aussi utilisée par les cyclistes. Hôtel accessible pour les personnes avec difficulté de déplacement

Certaines activités sportives proposées (padel et tennis de table) très bruyantes sont situées trop près des restaurants et devraient être isolées. Les protections solaires des terrasses des chambres exposées au sud pourraient être améliorées. (stores extérieurs, parasols plus performants...)

NO SE LE PUEDE SACAR PEGA, EL SERVICIO Y EL PERSONAL EL MEJOR VALOR DEL HOTEL ATENTOS EDUCADOS EN TODOS LOS EQUIPOS CAMAREROS RECEPCION , EQUIPO DE ANIMACION Y TODO ME IMAGINO A QUE DETRAS HAY UNA GRAN DIRECCION TODO DE 10 POR OTRO LADO EL HOTEL ESTA CUIDADO Y SE VE QUE HACEN UN MANTENIMIENTO CONSTANTE NO CONOCIAMOS LOS H10 PERO AHORA SI DONDE VIAJAMOS LOS HAY SERA UNO DE NUESTROS SELECCIONADOS GRACIAS A TODO EL PERSONAL

Excellent room in a very nice resort-hotel in an excellent beachfront location. Facilities were excellent. Room was very comfortable and the view was fabulous. Staff were excellent.

I knew before I booked that the hotel is a bit out of town, but it is probably a bit further than I had thought! The main buffet was the only real option for dinner and the menu is ‘international’ so there are very few Spanish items available except on Spanish night. The pool bar served great tapas but only during the day.

Wir hatten ein Zimmer mit Meeresblick. Sehr grosszügig, sauber und sehr gut ausgestattet. Die Zimmer sowie die gesamte Hotelanlage waren sehr sauber. Das Frühstücksbuffet lies keine Wünschen übrig. Sehr reichhaltig und hatte für jeden etwas. Wir haben auch Gebrauch vom SPA inkl. Wellness (Massagen) gemacht. Schöne Anlage und sehr hilfsbereites Personal. Der Poolbereich kommt wohl in die Jahre und hätte (vor allem die Decke) eine Renovation nötig. .

Der Strand vor dem Hotel hatte nicht den feinen Sand. Zudem hatte es für die Hotelanlage zu wenig Liegestühle. Dafür hatte es am Pool immer genügend. Ärgerlich die ewigen Touristen, welche frühmorgens ihre Badetücher auf die Liegestühle legten. Hier würde ich als Hotelbetreiber dafür sorgen, dass solche Badetücher entfernt werden. Platz hatte es mehr als genug.

Very comfortable room. Fantastic view.

Das Essen war sehr gut. Schönes Doppelzimmer. Grosses Bad. Schön am Strand gelegen, nur durch Promenade getrennt.

Strand steinig. Liegen am Strand nicht sehr gut.

Rooms were great size and clean. Great Location. Good size Pool.

Towels on all the beds and no1 on them at 7am. Food wasn’t great, no taste, not enough staff on for breakfast. Pool bar was inside so had to be dressed and shoes on.

Lovely hotel with a traditional feel and a modern twist. The room was perfect and cleaned every day to a high standard plus each room has privacy on the balcony. We had some noisy neighbours move in and we were offered a swap right away but opted to stay as the room was preferable to us, we were just pleased to be offered. The beds were really comfy with fresh crisp sheets which we loved. The check in staff were excellent and very friendly in fact, every member of staff welcomed us especially the cleaning staff and lifeguards/pool staff. The daytime pool entertainment/aerobics teacher was excellent and kept everyone highly entertained including the children. We had to find our feet and after a few days and walking bottles of water back from the supermarket we discovered that we could fill up from the water dispensers which were not initially obvious. We wanted to relax in the sun (beach loungers were comfy enough to sleep on) and did it in a non snooty, luxurious, civilised setting. Mustn’t forget the SPA, we loved it! It was 19€ only wish I’d used it more. Basic but brilliantly equipped with a bit of everything. The town although quite a walk was beautiful. You have to see it in full swing to really appreciate how quaint and buzzing it is. A taxi is around 9€ so if you don’t fancy the walk in the heat it’s worth jumping in a taxi which is so easy to grab from the hotel. Thank you

The pool bar was disappointing. The food was a little less than average and it took a long time to be served or noticed. There was a day when the food came out uncooked but the waiter who appeared to be a manager was apologetic, gave us a drink and offered to replace. I think the issue was lack of staff in the restaurant bar area. The beach wasn’t great but we got used to it and wound up preferring it as it was Uber peaceful and the water seemed cleaner than in the bay. MAJOR irritation was having to pay per day for the safe that was in the room! £3K for the stay then insulted with a 26€ safe charge!!! Really! It’s the little things that count and that left a bad taste in our mouths, whoever thought this was a good idea should rethink. It chipped away at the luxury, feeling a bit cheap - the idea of leaving my valuables in my case when there’s a perfectly good locked safe in the wardrobe!! Towels on loungers so early we had no choice but to hit the beach or get burned without an umbrella. Not sure how this could be managed but I’d look out of the balcony in the morning and see towels, no people and know in advance that we had no where to chill. I’ve had worse but this was disappointing. One more thing, just to give a full view for improvement, the changing rooms NEED air conditioning 😥 Shame the bus service is so poor, we spent a fortune getting around in taxis.

room was super and very clean

common areas were too warm in high summer season and not very clean, and food and beverage was very poor

everything

I

nice looking place large and airy public areas big room

old tired room loose door handle on balcony door that didnt lock, well damaged trim marks on walls, needs refurbishment mini fridge shower head and bath dirty

Good entertainment sports staff. Good cleaners.quiet around pool. Plenty sun beds

No slippers or gowns .charge to use safe .spa area and pool pretty grim . Outside pool very cold and only open 11 am ‘till 6 pm

overall staff very helpful and friendly apart from the experience in the restaurant detailed below. location to port and estepona is good - beach front

The staff in the restaurant were very dismissive of us when trying to get their attention to deal with some raw chicken served from the buffet. The head waiter or restaurant manager just held his hand up to us to signal wait and did this a few times and was very rude. in the end he sent over a junior staff member over who then needed to escalate to a seniior staff member. At breakfast every morning ran out of clean juice glasses and some of the food dishes were often empty and not replenished - scrambled eggs as an example.

The pool area is nice, lots of sunbeds, sea view is nice.

No aircon in any of the rooms or the gym!! We were told the aircon doesn’t get turned on in April, seeing as it was 27 degrees during our stay, you would have thought they could have controlled this, the evenings in bed were very uncomfortable. The gym doesn’t open until 10am, this means you can’t get out for the day if you want to work out first until after lunch. No tea or coffee making facilities in the rooms or a stocked mini fridge, also no bottles of water supplied.

lovely location , big rooms .

tired looking , old furniture, the fridge in the room was warm . luck of coffee and tees facility. it would be nice to get daily water . extremely bad smell from sewage coming from bathroom, one morning we were woken up with strong fish smell in the room , not sure what happen , ( maybe kitchen poured cooking oil down the drains ) it was not possible to take shower as the overpowered smell was coming from drainage, later we could smell strong chemicals, it felt like we are in hospital. don’t like to complain , however it still few things for hotel management to address .

The breakfast was good

Unfortunately the 14 rooms which I booked was very very hot & they not switch ON the Air Condition, even when I called the reception & customer service, still not switch the A/C ON

Welcome drink v appreciated.

No coffee or tea making facilities in the room. No complimentary water.

The location and hotel is very peaceful. Whenever I need a break from my town I come here to regroup.

Upon arrival the Receptionist wasn't very helpful, due to fact he couldn't find my member number. I explained I was a member and stayed multiple times at this location, I asked if a queen bed was available and he stated no without looking in the system. It was only after I asked to speak with a manager he accommodated us with a Queen bed. His mood changed and our check in became a better experience. He assist with locating my member number and provided additional information. However, during dining we were the only couple that had our money check to see if it was real and the cashier had the nerve to say ok its real....I really enjoy staying here and always had an pleasant experience and was a bit surprised with the way this visit went.

Great value for the money

I cannot fault anything about it

Hotel and room were nicely appointed but the noise from the hallway and bar was too much, better sound insulation was needed. Spa was not properly advertised as an extra cost.

The rooms are very noisy, the doors are thin so you are constantly disturbed by other guests. We were initially given a room near the elevator above the bar, where unbearable load music was played until 11 every night. We were moved after two nights and this helped. Also, description led you to believe the spa was open to guests to use all the time, but in fact there was a charge of 25 euros for 90 minutes. Had I know this, I would have chosen another property. The steam room was not working, and when I informed them as I left, instead of offering me another visit, they said I should have told them earlier. The hotel also uses a very strong scent in hall and rooms, far too strong.

Fabulous very big ocean view room, great interiors, very comfortable bed. Very friendly and helpful staff.

I was one floor above the bar and the music carried through but as it stopped around 10-ish in the evening that was fine.

Really great Breakfast and worth to book. Room was really big, good bed and clean. The pools are really big and the sea directly in front of the hotel with beach access.

---