This is definitely a European style hotel. For one person the room is adequate. For two persons it is difficult to be in the room at the same time as the space available is quite limited. All rooms are alike. The king size bed is comfortable. However, if two are sleeping someone has to crawl over the other person to get out of the bed. The bed is affixed to the back of the room under the window with only one access in and out. The blackout blinds work very well. The security is terrific - you cannot enter and exit the elevator without a room key. The property location could not be better if you are interested in being in he heart of Manhattan. There is excellent and easy access to the subway. There are any number of fine restaurants in this area of town. The price was high per night. However, if your desire is to be in the heart of Time Square then you will pay for that access. The staff is friendly and helpful. The room is controlled primarily by an I-Pad but there are wall switches as well. The shower is a real plus. Rain shower nozzle overhead as well as a hand held shower nozzle. For one person this is a great place to stay.

We stayed for three nights at citizen. Great location near Times Square, great rooftop bar facing Broadway. This is kind of a "modern" hotel where you have to check-in yourself at a computer, an i Pad in the room that controls everything etc, but it worked fine for us.

Would consider staying here again if traveling solo, but the rooms are WAY too small for couples. Dreaded spending any amount of time in the room. The rest of the property was nice, however, with great lobby and roof spaces. Also perfect location for easy access to the subway and Broadway theaters.

Great location, super staff, simply fantastic.

Have stayed in a CitizenM before so was aware how cosy the rooms were. Just right for me as a solo traveller. My only disappointment was I had a room at the side of the hotel so my view was the brick wall of the building next door. The staff were great and really helpful and the communal area in the lobby whilst basic was comfortable and suited my needs. Best bit for me was its proximity to the subway and theatres for the shows I had planned to see. Look forward to returning soon, thank you.

The rooms are smaller than they look in the pictures. Half the staff was very friendly and the rest pretty smug in a “is this France” kind of way. Housekeeping is great and views are stellar. Very convenient location with lots of bustle. Biggest problems were the lack of comfort in the room and some sour apple staff members.

Small rooms and some rude staff members make this a fairly uncomfortable environment.

This is a new-ish property in Times Square. Hotel is clean, modern, and fun. Excellent location near everything in Times Square and midtown Manhattan. More of a "self-service" hotel (check in/out in the lobby on a computer, e.g.) but staff are available to help. Hotel has a great rooftop bar that, at 10:00 pm on a Saturday was not very crowded. Will definitely stay here again.

I would definitely go back!

We love staying at Citizen M hotels! They are so much fun, clean, and well designed. My only complaint about this hotel is it’s getting older so the bathroom glass door creaked, and the blackout roller shade was very loud and had a few holes in it. Just average wear and tear stuff- but still the same awesome hotel, would definitely stay again. Also the bath exhaust fan didn’t work- so you can hear everything out in the room.

Super clean and nice specially the bartender Paul very welcoming !

The top contender for the latest category of the Guiness Book of World Records: smallest hotel room ever! If you like cruising the you might feel at home. But there is an extra: you gets the ticks for free.

Room was very modern and clean. Bed was very comfortable, even though I had to climb over my spouse!

The hotel was clean and perfectly situated to the show we were seeing later (the theatre was across the street).

This was a very small room yet my husband and I had everything we needed. The decor was delightfully fun with colorful artwork and moodlighting, a stuffed doll on our bed, and images reflected into the building outside our window. I set the bathroom lighting to purple at night and loved sleeping up against the window with the skyscrapers looming overhead. The room was clean, comfortable, and fun. The only thing we missed was valet parking but we managed just fine by double parking to load and unload. I was much happier here than in the older, much larger hotel we had just left in CT. The staff was great! Very pleasant and happy to provide everything we asked for (extra towels and a plastic bag for ice).Location was ideal for anything wanting to be close to the Broadway theaters. We enjoyed the rooftop and lobby bars, the breakfast bar, and the outdoor lounge areas on the mezzanine.

Super

In times square, close by to many NY attractions

Great customer service.

This is an excellent choice for broadway shows, Times Square, touristy food and souvenirs and bus tours. The hotel is trendy and has 2 cool bars and you can order food any time. Plenty of space to hang out in lobby when waiting for your room or your pick ups etc. I only have 2 cons, the bathrooms in the room have no privacy, but they have a great guest restroom on the ground floor to use instead. There were also bugs in the room.

Stay away

The staff were not friendly, my room never got cleaned, no towels no garbage was ever picked up! Called everyday Finally on the last day, they dropped two towels ! Terrible The lobby looked nice, but the rooms are soooooosmall

Near the thick of things! perfect location esp for theater enthusiasts and foodies!

Staff very friendly

Phenomenal hotel from the moment you walk in. Very eclectic and modern and its decor Homie, but upscale feeling. Food was delicious, the bar was quiet but friendly. The room was impeccably clean do be aware that the room is very small, equivalent to what you would find on a cruise ship, but was spacious enough for what we needed. The rooftop sitting area and bar was phenomenal. The location was moments walk from Times Square. Excellent overall.

All around the stay was great, Clean and convenient to many major spots. Will definitely stay again. There will always be strange people around areas but that doesn’t take away from the hotel being a great stay

Right in the center of times square and steps away from the subway to get around. Staff were friendly and helpful.

Simply the best

I would say I love this hotel mattress very much, so comfortable, even much better then I have at home. The room is a bit small but I slept very good every night. I like check in /out so easy without contact and save time. Location is very convenient, it close to Subway and most places. Many restaurants around, I like every detailed corner design. It looks like a moving home. Staff are very friendly and helpful.

Fun hotel with friendly staff in a good location.

Wonderful place

It was great! Room too small for 2 people

Staff was very nice !!! Property was amazing