Wonderful people, very relaxing place to stay. Very accommodating to vegetarians. Highly recommend.

Fabulous food and nice onsen.

Great Hotel nice onsen

Great staff, easy to communicate in English, the staff are very nice and helpful, they are always smiling, the private onsen is amazing, and the food is good too, I will come back again in winter!

Great staff! Great hot spring!

The stay is wonderful. Staffs are polite, helpful and caring, some can speak English fluently. The food is amazing, much better than other hot spring hotels. There are two private hot springs in the hotel, each room can book once with no charge. Besides, there are public hot springs where residents can use without reservation. I highly recommend this hotel to all who will visit Kurokawa spa.

Ryokan was in the charming onsen village but condition quite old. Dinner was served in room and food qualify was average. Location good.

Delightful!

Staff was very welcoming.

Very nice and kind staff. Very impressive experience, thank you

Decent onsen hotel serving nice food; could speak English & Chinese; a bit cosy though.

This is my first try in an onsen and Yamakawa's team do make it a memorable one. Not a big one with numbers of onsen to choose but in return a quiet and relax environment.

Very close to the bus station. Shuttle van available if needed. Nice indoor & outdoor onsen. Excellent dinner & breakfast.

near to bus stop. nice staff with good english. beatiful onsen view

Nothing much to talk about, very simple Japanese style, average facility and service,food was very disappointed, processed food etc

The staff here made my stay extremely wonderful - they just went out of their way to make me feel welcomed and attend to my every request. Really appreciate that they try to communicate in English as well. I stayed in Kiku room which had a private bath. The room was spotless, beautiful and bright with a view of a small garden, really roomy and well planned, and the private indoor bath was a nice little luxury. The kaiseki meals are a mix of western and traditional japanese touches, with hits and misses that give an overall satisfactory experience. The basashi was fantastic, and when I asked for it again the next dinner they gave me a larger portion! The onsen is shaded and above a tiny rapid, facing a large hotel across the bank. It’s a nice quick pre/post-meal soak but I’d recommend heading to the other more spectacular and secluded onsens on the outskirts. The free red bean soup served in reception area is super good. The common areas in this ryokan are a tad small and nothing to rave about though. Overall I had a very pleasing experience. Again, I felt truly touched by the staff who were so warm, sincere and helpful. They made me feel like I was the only guest there when the place was booked full. I feel this is a solid place to get an introduction to the ryokan/onsen experience. Thank you so much for the trip of a lifetime Ryokan Wakaba!

Everything is perfect, less activities around the hotel though

Authentic Ryokan with incredibly friendly service, very nice onsen, very good food, highly recommended

What a treat to stay here! Some staff spoke English and those that didn’t were very patient with us (we don’t speak any Japanese). The private bath was spacious and the main bath had a lovely outdoor area that we both enjoyed. Dinner and breakfast were outstanding. We wish we had stayed two nights instead of just one. We highly recommend.

Nice hot springs and good foods, wonderful service

Was a good experience staying in Ryokan in an Onsen Town. The private onsen and the dinner were excellent. Good Japanese hospitality and never fail

Superb dinner and breakfast with fantastic service. The room is well decorated in japanese style.

Great place for hot spring, excellent service.

Super Ryokan with Hot-spring, Good Dinner and Breakfast must try.

Fantastic!

the location is perfect, very close to the bus stop, and convient to any place by walk. hotel staff are very polite and kind to help you anything you asked. hot spring pool is good, it also offer private bath for family, need to make the reservation in advance. Dinner provide traditional Japanese crusine. tasty. We had a wonderful time staying in Wakaba hotel

location is very hard to find. Room is small , OnSen is too hot to enjoy. Really disappointed.

Big room with private hot spring baths Friendly & helpful staff Good meal & good breakfast A short distance walk in the opening area from my room to the public hot spring bath (it was very cold during my stay)

Wakaba Ryokan is located on the edge of very quaint village with numerous onsen concentrated in one area, where the peaceful sound of the river and steam rising up all around you. The Japanese breakfast was very good. Having been to Japan 14 times, I can say Wakaba Ryokan is reasonably priced and has exceptional service provided by a very warm staff, with several of them being able to communicate clearly, in English.

Absolutely worth the stay! Great hospitality, clean & tidy, delicious breakfast & dinner. There is a shared hot spring at the ryokan, and also 2 private hot tubs which you can reserve for free. My room is 102 Yuri with a private hot tub. The room is very spacious and clean. The staff would prepare the futon beds for you while you have dinner, and put them away in the morning when you have breakfast. Most staff speak very good English and one lady who speaks Mandarin is very diligent and helpful. The only one thing I would suggest is the staff may acquire more knowledge of Mt. Aso tourist information, as I was told by a staff that the crater area was closed for the day, but later I found it's closed on and off during the day depending on the changing levels of poisonous gas, so I decided to go there and managed to visit the crater areas twice (during my 1st visit there's an alarm to ask you to evacuate immediately but some time later it opened again). So for tourists who are flexible with their itinerary and especially those who are driving, you can check the Mt. Aso status online from time to time to decide if you should go there.

Great for overnight day!

Great presentation. We had a private bath to use any time. Otherwise you need to book a private, shared bath or use public bath. Lots of sea food to eat if you love that. Big rooms, unusual in Japan.Loved it.