We fly to GYN airport and it is over 2 hours (paid expensive transfer) to the hotel Pousada. My mother felt at one of the parks and got no assistance by park personnel, including life guards. I made an official complaint and no one called me to see what happened. Then, my daughter had a stomach intoxication and went to ambulatory. We noticed other kids and elderly people with similar problems. Again, no follow up to see if she was better. Few days after, we all got stomach bugs. Front desk personal were very young and not well trained. The food didn’t not match the high price of this resort. I am deeply disappointed and I would not recommend it to anyone.

S

Wonderful!!!!

We had a wonderful time at this resort until it came time to check out. We were double charged for multiple items that were billed to the room and also the valet that parked the car put a dent in the door and somehow the car was out of gas, even though we gave it to the valet with a half a tank, almost as if someone was out joy riding in my car. The manager was no help with this and I am contemplating legal action. Most of the staff and the facility were amazing but it only takes one bad experience to ruin your stay.

Room cleanliness could be better and also room decor

Quartos reformados, bom espaço acomoda bem 3 adultos ou um casal e duas crianças. Comida boa, pouca variedade, principalmente na sobremesa.

The hotel is the oldest in the Rio Quente complex But the best located for access to the natural pools. Staff is extremely friendly and food at the Casa de Cora main restaurant is very good and with a wealth of choices. A must visit place. The hotel has respected the surrounding nature of the area.

Tenha algumas certezas em ficar nesse lugar: ele é lindo, aconchegante, tem atrações incríveis e, apesar da recepção turbulenta e burocrática que tivemos, todas as outras vezes, desde o segundo contato com a equipe até o check-out foi de extrema amabilidade. Um dos poucos defeitos do lugar é cobrarem taxas de serviço de 12% em tudo, mesmo a gente tendo pago taxas no ato da reserva. Dos hoteis da rede no completo este é o melhor por estar mais próximo de todas elas, inclusive do Parque das Fontes, aberto 24 horas por dia. A comida nos restaurantes é boa. Mas no almoço as bebidas não alcóolicas deixam a desejar. A empatia da equipe, tirando no momento da recepção, foi incrível e só mostra que todos tentam nos tratar da melhor forma e sempre solucionar os problemas.