チェックアウトをちょっとでも過ぎると部屋をロックされて、中に入れずemergency call の場所も分からない。やっと見つけてかけても電話に出ない。最低の対応だ

Clean room with everything like being at home. Not far from train station and bus terminal. Room has more space than other hotel in city center. Even no hotel staff, the check in process was smooth. This is our second time stay. It was our great time in Sapporo.

The room looks clean but my husband developed serious allergies after sleeping on the bed, suggesting the linens may not be very clean as he is seriously allergic to dirt and dust. Otherwise location is great and room size is good for the family.

Good location!

We really enjoyed our stay with this property. All check in by digital check in facilities by ourselves. All went smooth and great. The apartment is very comfortable and convenient and within walking distance to Sapporo Train Station.

I had a pleasant stay at this property. Nice interior and very clean. The location is quite near to Sapporo Station. Walking tour around Sapporo town is pretty much accessible from the property. The host is also very quick to reply to inquiries. All in all, my family & I enjoyed our time here. Just a suggestion, maybe you can add on amenities such as iron and hair dryer at your property.

Spacious and comfortable.

Clean and spacious room with all the facilities you need

The location is very good and convenient. But the checking out time is very early and they don’t provide luggage keeping. You need to put your luggage in train station lockors if you have a late flight.

Property was decent sized. The checkin is a little bit annoying. There were other people staying there above our room and they had a party all through the night, there was a lot of noise.

Ease of checking in & out. Good location. Lack of tumble dryer to dry clothes

Nice good sized apartment for a young family of 5-6 to stay together. Very clean, comfortable and well equipped. Walking distance to Sapporo Station. Would be good if apartment had a clothes dryer.

All excellent.. just wish there’s some flexibility to consider early check in / late check out. I was informed early check in is not possible because of the automated check in process i.e. set at 3pm.

Room is consider big for Japan hotel except that there is no reception at the hotel. Comfortable stay. Will consider staying this hotel if I were to come Sapporo again.

We booked room for months, We would like confirm the check-in details, But GLOWL DIDN'T REPLY message in these days. So we skyped the phone number few days ago before our trip, but there is no any English service for confirming the reservation. Finally, we received check-in guide UNTIL THE DAY WE CHECK-IN !!!!! IT'S SO RIDICULOUS !!!! And because of the COMPLICATED check-in process, we spent almost one hour on it. Luckily, one lodger helped us and finally we can help others coming lodgers. We had very bad check-in experience in GLOWL, we just liked abandoned children before we arrived Sapporo!!!

Easy to find, plenty of car park (not free) nearby apartment.

overall the place is clean and nice. walking distance to Sapporo JR station. The only discomfort is the check-in that is a bit tedious and stressful. Other than that, if you driving a car, the parking is 300yen per hour. Max charge is 2000 yen a day.

We are a family of 6, with 3 teenagers and 3 audits. We rented 3 bed rooms apartment and lived 2 days. The kids rated high for the location, it is in a less busy street but just 5 mins by walk to Sapporo JR station. Myself rated high for the bedding and cleanness. Even there is no front desk and private parking lot, we received clear instruction and password a week before check-in, all were easy steps. If we have to criticize, then it might be we only have one pillow per head and the pillows were a bit small and flat. Some of us needed two pillows and we didn't know where to ask for, better to have one or two extras to play safe. Another one is the air conditioning is not good enough for a house of 6. However we feel so sweet and intimate that the windows can be opened and mosquito net is installed. It would be highly appreciated if the noise from the transformer / heat sink that outside one of the bedrooms can be lower. It is also nice to have one more wash room cause 6 people for 1 wash room made us a long queue for bathing or in case of emergency use of toilet. So much so it is a budget buy and we appreciated very much for the Aug 2018 living experience.

Good location, walking distance to train station, shopping center, time clock tower.clean, facilities, washing machine with air dryer

Almost everything needed were there. Clean, new and modern design. The hotel was quite near train and bus station and also many shopping centers.

I deeply appreciated for their service, the environment is clean and tidy, new construction. Lift available as we stayed in 5th floor. Close to Sapporo JR station, just walk 8 mins. Especially for the staff service, they reply my request within 12 hrs through e-mail even no service counter over there. They allow us stay the luggage before check in time. Moreover, they also help us to check our belongings which left in hotel after we left and went to airport immediately. Thank you for their speedy help.

Great location. Walking distance to two convenient stores and Sapporo station where you can find all kinds of stores and restaurants. The room is so clean and everything looks new. Bathroom is large enough and the water pressure is excellent. The only negative is that the washer did not come with heated dryer. Also washer itself showed error sign (E3) when we used, so it may not have been hooked up correctly. I dont know. Over all, we are satisfied. I would come back again if I have a chance. 洗濯機だけで乾燥機が無いのだけ不便でしたが、それ以外は大満足でした。新しくてきれいな御部屋でした。

Great location. Walking distance to two convenient stores and Sapporo station where you can find all kinds of stores and restaurants. The room is so clean and everything looks new. Bathroom is large enough and the water pressure is excellent. The only negative is that the washer did not come with heated dryer. Also washer itself showed error sign (E3) when we used, so it may not have been hooked up correctly. I don't know. Over all, we are satisfied. I would come back again if I have a chance. 洗濯機だけで乾燥機が無いのだけ不便でしたが、それ以外は大満足でした。新しくてきれいな御部屋でした。

Spacious,clean,near train station and department stores. We had a very comfy and warm stay despite the temperature outside. We will book again if we will return to Sapporo. Check in was one of a kind experience.

Very good location. 5 mins walk from the main train station n the shopping malls. Very clean n comfortable. Very good for families.