excellent staff who go the extra mile to make sure your stay is perfect. great central location, comfortable rooms, lovely breakfast, tea and wine tasting for guests.

The service is good, the staff is very patient and enthusiastic. There are wine tastings every night.

Clean, nice lobby, warm

Very small room for that price.

Super friendly, helpful, and thoughtful staff. The decor is beautiful. It is very clean and tranquil. The location is great for excursions and nearby restaurants and shopping. The tea and wine tasting options are a lovely idea on the patio by the fire. Breakfast had good options and were tasty. Loved the sustainability efforts.

Nothing!

Location.

They wanted to charge me 19% in taxes that I was not supposed to pay. Then, they turn off the heat from 1 to 5 am and you basically freeze to death, at least in winter.

Great location and friendly and helpful staff. They hosted a wine tasting evening that was very enjoyable. Rooms are clean and comfortable.

The hotel itself is a peaceful oasis in the centre of San Pedro. As soon as we came in the front door we could relax. The little pool was cold but it was lovely to lie in the shade next to it and the sound of the running water was soothing. The room was a good size (pool view double) and the bed comfortable. No aircon but with the fan and the ability to leave the window open at night (and feel safe because of the 24 hour staff) meant we didn’t need aircon.

Pool was a bit cold. Car park was difficult to find.

location and staff

room a bit small

Staff were extremely friendly. Great location and the decor was fabulous. The tea and wine tasting were a fun add on too. Breakfast was great and the music playlist throughput the hotel was so nice.

The room felt a little small and stuffy. But the added gifts of the Waterbottles and bag were a nice touch.

All the staff were friendly & efficient and in particular Christian & Carola on front of house were exceptionally engaging, empathetic & helpful. They are a real asset to the hotel. Terrantai is very well positioned in the town and like a discrete oasis once inside. lovely to have a swimming pool too.

A/C in the bedrooms would be much better than ceiling fan. It would be good to have a comfortable chair to sit in the bedroom, even if it meant having a smaller bed

The location and the staff were excellent. You stay right in the centre of town but as soon as you step inside it is a peaceful sanctuary. The staff were so kind and helpful. Breakfast is good and the wine tasting is a really nice touch. Would definitely recommend!

Nothing. We loved our stay

First of all a great thank you to the staff around Cristian and Carola and the whole team at Terrantai. It was amazing to stay in your great hotel in the middle of San Pedro de Atacama in the last 8 days. I liked the daily wine tasting which helped to get in contact with others who also stay in the hotel and visit the Atacama desert. Breakfast had everything you need and it was calm and relaxing beside the nice pool.

Everything was perfect

The Lodge is beautiful and though located a few steps from the Main Street, very quiet. Christian made us very welcome and the tea and wine tastings were very nice and helped guests mingle. The breakfast was wonderful too. The Lodge has a pool — we did not use it, but it looked relaxing!

That we had to leave!

The headline for this property is the highly responsive staff, especially Cristian and Luis (manager) - both experienced Chilean hospitality professionals. They were uniformly helpful and upbeat during every interaction, willing to go out of their way to help ensure we felt welcome and comfortable. Property is close to the main street. Good internet connectivity and water pressure. Higher quality overhead fan helped cool down room. Pleasant tea and cookies, and then early evening wine offerings promoted using communal areas and meeting other guests.

Smaller property with a small pool in center giving it a somewhat tight feel. Breakfast was fairly basic.

The location is very good. The place is very nice, even it is not very big overall. Cristian, one of the reception stuff is very polite and helpful with everything. The free wine (tasting) every day is included and very nice to relax and talk with other guests. Chile has excellent wines - this one is okay. The rooms are not to big for this price range, the bathroom feels to small, as there is not much place to put anything (towels etc.). If you have a car it is mostly not possible to stop for a longer time or even park in front of the entrance. Therefore the have a separate parking lot some 200 m away, who you gonna share with cars not just from the hotel.

Maybe there can be some noise by barking streets dogs at night (depending also on your room position), if you mind. The breakfast comes with fresh eggs and orange juice if you order, but the breakfast itself - comparing - is very poor. Tasteless bread and not eatable cake, low amount of fruits and worst coffee I had in two weeks in Chile. The boil it 24 h. As we checked out in the morning at 7 am the guy at the reception had not be there for 20 minutes! No one was there! Unacceptable! We need to get the key for the parking lot to catch our flight ... not really funny. In summary this hotel is way to expensive / overpriced for what are you getting in total.

The staff were excellent and the location of the hotel was brilliant. The hotel itself was also fab. Breakfast was great, comfy beds, lovely rooms and little added extras made all the difference.

cosy, friendly, very customer comfort oriented wine tasting, available food already at 4 am.

nothing really we did not like suggestions: a bit more light in rooms, some more storage area / shelves for stuff

1. Amazing stuff. Christian and Carol went above and beyond to make our stay comfortable and enjoyable. 2. Breakfast is good 3. There’s a tea time every afternoon and wine tasting every evening - both complimentary

Not sure about the value for money, it was VERY expensive for Atacama and nothing too luxurious. The pool is tiny and dirty, a little disappointing.

amazing location, very friendly staff, free wine and tea every day, nice pool area

for what it was quite pricey still

Lovely design and rooms, very friendly staff, great breakfast, fantastic central location and brilliant free wine tastings each evening.

Everything was excellent, cosy and friendly hotel. Location is great, close to everything in San Pedro. Personnel is very helpful and friendly.

Wifi in rooms could be better

Everything, the staff were exceptional

Great location. beautiful rooms. lovely atmosphere in common areas. wine in the evenings. generous breakfast. nice staff.

parking situation - parking is down the road - key was also broken for most of our trip but this was only a minor annoyance and we would still recommend