beautiful location very clean

The room space is quite big, the view outside of window is stunning, and breakfast is good as well especially fresh butter and croissants.

The style of dish in breakfast could be more diverse.

the location and nice surroundings and also it was a very good breakfast

the price is quite expensive

Everything else is good, the room, the service, the staff, the environment, all great.

But the hotel needs to have a better arrangement with Booking in terms of payment. Booking took the full amount payment before we checked in, yet we were charged again when we checked out. We were told that we'll be refund our 'deposit' (the full amount payment), yet that's not automatic. After contacting customer service at Booking, we were told we will be refund eventually. However, we're still waiting for our money while we checked out of the hotel almost one month ago. Not sure whether this happened to other people, and can't believe a better arrangement can't be achieved. Customers shouldn't be expected to go through all the hassle just to settle the payment. Update on 25th November: We've checked out in August, yet, after three months of waiting, we still didn't get our money back. Tried to contact the hotel several times, and was given contradictory messages; contacted my bank, and still waiting... Very disappointed. Not worth so much trouble at all! Hotel could have tried to solve this more actively as well, but very few help so far...

Amazing view from the apartment Super kind staffs Great breakfast with the view

Kitchen is very tiny and frying fan was super small Expensive price

This location has great panoramic views of the mountains in front. Also the views from the restaurant is excellent. I enjoyed the breakfast as well as cake in the evening. Also the hotel has a EV plug point which was very helpful for us to charge our Tesla Model 3. As a plus, our well behaved dog was welcome at the apartment and at the outside seating areas of the restaurant. We got discount ticket for the First cable car as well free use of city bus within city limits.

If there would be a schedule or time-table of when the service staff would come to clean the apartment, it would have been helpful for us. There were some parking slots reserved for Kirchbuhl below our apartment building, but we were discouraged from parking there and had to park at the hotel parking lot??? Some fittings at the apartment are a bit tired. Coffee machine is not nespresso type :(

breakfast there is goood chalet was fully prepared to welcoming us with all the required equipments. the view is great from the balcony staff there is very very nice

village is sooo dark when it's night, No lights at all

location and facilities are good

staff are rude and need to be trained how to treat their guests. what I experienced was completely unprofessional way

We liked the location and the breakfast .

location, view, facilities staff nearly everything

my apartment was uphill and the parking downhill

Has the greatest view from any hotel I've ever stayed in. Breakfast was amazing, bacon and eggs for me and fruit and yougurt for my wife.

Breakfast was great! I enjoyed the variety and quality. The location was nice and quiet.

Location was amazing. Room great size and had plates. The apartment had salt and dish washing tablets which was nice. The staff were amazing and breakfast was great Breakfast had vegan butter for bread

No microwave. Extra tax at the end of stay (which is shown in booking .com somewhere)

The size of the apartment was OK but not value for money. They charged very high.

Service of the staff was poor. No telephone in the apartment. For small issues you have to go to the hotel for complaints. Break fast was average. Not much varieties.

Location, scenic beauty

Tubs in toilets, no hair dryer, washing machine and dryer were defective. Too many flies in Grindelwald.

The appartment was perfect for a skiing trip and some sightseeing in Grindelwald. Parking for the car right outside, nice sized balcony with a wonderful view of the Eiger and the valley, kitchen equipment for a cooking meals and a fridge, TV and sofa with a dinning table, good size bedroom and bathroom. At breakfast there was a good selection, and the staff were excellent.

Nothing, this place is perfect.

super friendly staff, well organised, very clean, good quality food options

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