Spacious, clean room. Everyone was friendly. Would stay again.

This hotel was located in a safe neighborhood with PLENTY of easily walkable food options. The staff is very present and attentive in a genuine way. The hotel is very clean, the hotel breakfast is well maintained with a lot of options (not a lot of gluten free options). There is a clean, well equipped fitness room. The rooms are very clean and spacious. Bathrooms also spacious with shower amenities (including a medical shower bench that can be folded down into the Edgeless shower when needed. The walls also have support handles built into the design. The entire look is a well thought out modern vibe. 3 things: 1. They hit you with a $135 “incidentals” deposit at check-in, claiming it will be returned within 2 business days after check out. Waiting on mine. 2. The doors are loud, they close automatically and slam with a bang. So that can be heard throughout the night. Would be good if signage and staff encouraged people to not allow their doors to slam behind them. 3. Not a lot of gluten-free options at breakfast (eggs and sausage only, everything else is cereal, muffins, breads, waffles)

Most Laquinta’s I’ve stayed in are pretty nice and well built. This one seems to have cut some corners on flooring and trim. The mattress was very cheap and not at all comfortable. There no extra blankets in the room. My husband left his toothbrush at home, he went to the front desk for one. They had none. I’ve never been to hotel that didn’t have toothbrushes for sale at least. The breakfast was ok but the milk was in a carton and I could see it was 4 days past the expiration date. I won’t stay at this location again. It’s in a great location - looks nice on the outside and the lobby looked good. But there are better hotels in the same area.

The hotel was well maintained and clean, the parking lot was being repaved during our stay so we had to park in another businesses lot, close to shopping, lots of restaurants surrounding the hotel.

The property was as described!

Didn't get my full 150 back and i made sure the room was clean

Overall excellent experience

After a very long day and after filling out forms for a super quick check in via e-mail, I still had to present my ID and credit card because it seemed they thought they had already checked me in to the room. So I had to wait for the desk clerk to manually check the room before I could get a key. The room itself was strange - no window view the parking lot and a very bright light.

I like everything

It smelled like cat pee and so did the elevator.

Friendly staff

The best staff ever!

There was a lot of hair in my room and i wasnt going to make it a big issue but the store manager of this place is a complete b word! I communicated with the front clerk abt extending my stay and she stated i would have to pay a seperate deposit. So i went to look for somewhere else to stay because the la quinta in my home town dnt require a deposit and they never even told me abt a deposit until i checked my bank statement. So the gm lady comes and starts provoking and antagonizing me instead of positive intent and asking whats going on. She was very rude and even walked up on me as if she was going to attack me. I am a grown man, and had i even flinched at her she would have been ready to call the cops. Please train that woman on class, polish and what it means to assume positive intent. Disgusting, despicable and trashy leadership on her behalf!

Cheap place to stay. Rooms were decent but the hallway smelled like dog piss for some reason. Almost barfed. Shower had a hair strand or two from previous occupants. La Quinta - where dreams are made.

The A/C units are extremely loud, the staff are unprofessional, one room they gave me to try hadn't been cleaned after the last person checked out. Wouldn't cancel my reservation and issue a refund.

Clean and quiet property with friendly staff. Would stay again if I’m in the area.

I was a little upset that once I had arrived I had to pay an additional $150 for incidentals. It should have been in the initial information and not come as a surprise

Property is uutdated and in needs of some upgrades. But it was quiet, close to the event we attended, in a safe neighboorhood and walking distance to a variety of restaurants and shopping.

Overall stay was good.

Floor sqeeking upstairsat night

The elevator was broken. The woman at the desk was a little rude. They charge $100 refundable deposit which they never did before. The window was broken, you could hear cars from the freeway and cars speeding down the road at night time. We have come when we want a night away from the kids and we like it because the beds are super comfortable it’s just been the last couple stays have been not so great.

Property needs an update badly. Carpets very dirty and rooms need updated.

It was very terrible experience & bad service I will NEVER book that hotel again!

The room was very nice.

We found bed bugs in our room and had to check out before midnight. Staff said they could guarantee the hotel doesn’t have begs to which I showed them pictures. Staff said they could not guarantee a refund but would switch us rooms. Due to the exposure of bed bugs we had to drive two hours home to go through all of our clothes and belongings. I called the hotel several times today to speak with the manager and was told I would get a call after 1pm. I called again at 5 and the front staff member said the manager was not able to speak and to reach out Expedia to get my refund. Many items were left behind due to our quick departure and nothing was offered for our inconvenience.

The air conditioner in my room didn't work and there was a spring in my bed that wasn't where it was supposed to be so it was jabbing me in the back all night. And when I went to check out at 5:30 in the morning the lady just told me that I was good and I continued to get text messages all day about checking out.

Horrible

The room was small. The bathroom was very small. The ice machine was broken. The entire hotel had an unpleasant smell. The outside of the shower contained what looked like mold. The front doors only opened halfway.

Terrible

We used to stay here all the time for trips to Columbus. We haven’t been in a few years and it has gone way down hill. The rooms weren’t super clean. We had to change rooms upon arrival as there was a roach in our first room in the pull out bed. All other hotels were full so we settled for a different room. It was cleaner than the first but was in disrepair. There were wires that weren’t covered coming from the wall. There were also flood lights outside of our window that left our room glowing even with all of the shades drawn. Will definitely not choose to stay here again.

Good environment

This was a very disappointing stay. I paid to check in early and to my surprise a different guess was given my room and attempted to enter at 8:26pm. They apparently gave me the wrong room. The room I was given had dust in places that a short person wouldn't see. Add those issues to the inflated price and it was a horrible one night stay. The front service people seemed to be unsure and lacked training.