When we went to check in told room was not ready and it was after check in . Made us wait and we're not very friendly about it .. Next day we were told had to leave pool when check out .. overall disappointing and would not stay there again

Historic hotel. So gorgeous. What a find! so sorry but the headless cloudy old time decal people on the walls were creepy. Maybe some ornate wooden canvas etched sculptures instead.

The Hayes Mansion is a gorgeous venue, which exudes old world elegance and charm. The hotel is full of nooks and crannies inside and outside which are perfect for a quiet read or nap. The rooms are sophisticated and modern, and kept very clean. The breakfast buffet is a standout. The breakfast staff are attentive and anticipatory; they had soy milk ready for us the second day we had breakfast. The staff truly care about hospitality. Choices for breakfast are abundant and change (somewhat) daily. Having fresh berries daily was a treat, as were the varying choices of french toast, egg burritos and mushroom omelettes. Delicious! The Front Desk staff are very helpful and knowledgeable. The new lady at Reception was particularly nice. There is often a line up at the Front Desk; the hotel could definitely use more staff at Reception. However, once you got to the front of the line, the staff did their best to address any questions. In terms of location, there is a wonderful park in front of the hotel which is lovely for morning and evening walks. It has tennis courts (the hotel lends rackets), a basketball court and pickleball. Dining options are limited around the hotel but the hotel restaurant is handy for casual eating. And nearby Los Gatos has an abundance of fantastic restaurants such as Dar and ASA. Overall, the hotel is a wonderful retreat, perfect for a getaway to what seems like another era.

This is a beautiful property. The grounds are well kept. The trash cans outside of the entrances were constantly overflowing the couple of days we were here. We requested non- feather pillows due to allergy and were told the hotel was full and they may not have enough. They did bring them but only 4 when we requested 6 There were no robes. Not enough towels. The matress was rock hard. We won’t stay here again. There are too many other choices in the area to stay where comforts are overlooked.

Very nice historical property with great service, friendly staff and good hot cold breakfast. The only complaint would be that the swimming pool wasn’t cleaned when I was there, and it float around stuff hair in the water. However I saw they spent a lot of time cleaning it the day of our checking out so it was probably cleaner to the next guests.

Such a beautiful property

AC didn’t work and it was ~82f in the room, housekeeping didn’t happen through the 2 nights I stayed at the hotel. Sheets, towels, nothing changed or cleaned.

Terrible service and paid $45 for parking

Overall, it was a beautiful place, excellent restaurant and drinks, but the bed was small. The grounds look beautiful, the hotel is pretty historic.

Need AC repaired in Eucalyptus Suite or leave a fan. Old building so expected to be challenging.

The property was beautiful and a nice change from traditional hotels.

Beautiful hotel. Great restaurant/bar and pool/outdoor area! Even had live music on Friday and Saturday night.

Quiet

The grounds are beautiful. The staff are friendly and welcoming. The restaurant food and beverages was very good.

The property was nice but Saturday night they had a wedding going on until at least 11pm. The music was extremely loud through the walls while I was trying to sleep. Outside of that everything was good.

We were only here for one night but had a very nice stay. The room was comfortable and well equipped. Very nice bathroom.

Nice clean gym, very clean and classy rooms. Pool looked nice, didn’t use it though. Spent 3 nights, mainly for gym and sleeping purposes.

Amazing property. Kind and helpful staff team. Wonderful pool. Pet and family friendly.

Beautiful accommodations and wonderful staff

Relaxing place to stay.My Kids also enjoyed staying here.

The hotel is nice but it is more like a motel or condos style vibe. In a nicer way. The gardens and lobby are beautiful. The breakfast buffet was good. Good HBO variety of channels. The pool looks bigger in the pictures. It is a little far from downtown or any commercial place. The neighborhood seemed very residential.

Beautifully well kept and very clean property will come again

If you forget your jacket or sweatshirt in breakfast area you will not get it back. Either someone steals it or they throw it away. They are v unhelpful if you ask anything.

Very unremarkable hotel. The service was not great, and the hotel seemed understaffed. The room was OK, but some common areas smelled bad.

This is a beautiful hotel. No free breakfast inclusions. Because it was Easter weekend the brunch was really expensive. It is located next to a nice park.

The property is beautiful and we usually only stay for a day. This time we were on the third floor and the fan wad running all the time. Even if you turned off the A/C. It was so loud that we couldn’t get a good night sleep. But since it was for a one night stay and they had a company party we waited until the morning to let them know. We were offered a complimentary breakfast but it was one if those where they charge you for the meal and then give you a credit. Since we did not have time for breakfast this time, they would not have been able to give us the opportunity for later, or a discount for the next stay. Sorry, that we had poor service as the rooms are clean and fresh except for the fan running our stay would have been very nice.

great hotels.com suggestion and contribution. everything a hotel should be. clean, smell, etc try their breakfast its good price and good selection.

Terrible service Someone walked in when the DND sign was on When asked to change the linens they left them on the bed No one ever came to clean the room

Very nice

Friendly service. Problems with linens, no washcloths in rooms, repeatedly had to ask for pool towels to be available.

One of the best stay we’ve ever had! My family and I enjoyed our room and the pool! The staff were kind, friendly and helpful. We couldn’t be more happier. We are definitely returning very soon. Wish our stay was longer

This hotel has so much charm. It has all the conveniences you want and the patio area at night is magical. We sat outside drinking wine and enjoying the atmosphere.