Everything was wonderful, but I did find the furniture dated, and the kitchen ill equipped. I definitely did not need the kitchen on my trip and the furniture was quite comfortable. I’d love to schedule a return trip when the need arises!

The furniture in the room was very worn out…which made sitting on the sofa questionable. The kitchen was nice, but there was someone’s makeup smeared on the bathroom wall. The bed was comfortable, but the front desk staff was short with us when we checked in.

Very nice stay.

Nice quiet comfortable beds

Outside looks lovely. Inside the rooms need refreshing. Light didn’t work in walk-in closet. Called front desk and no one came. No toilet paper in bathroom. Had to go hunting for the one roll in room.

Great property

The check in process was complicated- the front desk is located in a different building than the guest suites, and it wasn't made very clear to us how to get from one place to the other. There was no information provided on how to access the walkway to the River Club pool. I expect with a property that spans multiple buildings, there would be adequate directions given, signage posted, etc. but that was not the case here. Also, the WiFi in our room did not work at all- we used the password provided to access the network and no devices could stay connected due to such a poor connection. It took me 5 tries to reach someone at the front desk re: these issues, even though I was calling during their stated business hours. I expect more from a hotel that touts itself as "luxury" as I've had much better service at lower star properties.

We like that it is walkable to the River Ranch shops. The room that we had was very disappointing. The shower head and the tiles were full of black mold. The blowdryer was melted which is a safety and fire hazard. Out sofa had holes in it and the make up mirror did not work. We have styaed at this property before and it was very nice. Maybe it was just a bad room and isolated incident.

You can hear everything happening in the hallways and other rooms. Confusing to find check-in area and parking. Housekeeping was extremely loud in the hallways in the morning. Comfy bed and blankets!

Very clean and spacious rooms, comfortable bed and plenty of towels. Parking was off the street and in a 3 story secure garage. No worries about the chronic car break-ins the town is famous for. The room smelled a bit musty when i first arrived, not too bad but didnt notice it after a few minutes. Housekeeping was a let down. The coffee station in the room was not replenished during my stay. One day the fresh towels were left on a table near the front door and not put in the bathroom. The used towels were not collected either so i guess the housekeeper was in a rush. Walking to restaurants and to the park was easy, the fitness center and the pool were well managed. Overall the Carriage House is the ONLY hotel i will use in Lafayette. Its a few more dollars but the safety and peace of mind is well worth it.

Excellent hotel in the heart of River Ranch.

Loved everything about Carriage House except the inability to control the thermostat. It could get pretty warm but could not lower the temperature because it apparently was fixed by management.

The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.

What I like about the hotel is the cleanliness.

The property is clean and pretty. However, the website advetises a pool and lazy river which unfortunately closes at 5 pm Friday- Sunday??!! Also the City Club which is supposed to be part of the amenities is not open on week-ends. These were 2 of the main reasons that we chose this property. The website should indicate that these amenities are not available on these days. The property cost more than our other options but we chose the property for the amenities.

The property wasn't bad. However, the room was not cleaned before my arrival, amenities were not many, and finding the room was not easy during after hours check in. Over all, the experience was not terrible.

Love the rooms very cozy and love the area. Will be staying again.

We stayed there for two nights, and our room was not clean. We had to call down to the front desk to get fresh linens delivered. Upon checking out I told the girl about our experience and she shrugged her shoulders and said sorry. Several cheaper hotel rooms in the area. They provide much better service. Disappointing.

All the complicated doors you have to get to your room It’s very confusing annoying Hotel furniture is so out dated then the pool they show on their website is bogus you walk ways out to get to pool it’s not the hotel pool it’s everybody pool in river ranch The ONLY feature I Liked about this hotel is has a very nice garage to park your car Customers BEWARE of all those doors you have to go through to get to your room

Beautiful hotel with amazing staff! Bed was comfortable. The dining options close by were great. Definitely recommend and would stay again.

Layout of property in regards to check in area and location of hotel buildings needs improvement. Confusing for newly checked in first time guests. Okay once you familiarize yourself with layout but very confusing up to that point. Not enough signage for clarification. Breakfast very disappointing for such a beautiful upscale hotel . Food options should be upgraded and an inside eating area with tables and chairs should be readily available. Also too many doors with no signs notating exit/hallway access to rooms. Hotel building access needs upgrading due to security issues. Not safe for first time guests especially during late night/evening hours . Also if a guest misplaces or loses their building access card they have to go back to check in area for another one ! Lots of walking with no one around especially late at night/evening creates a safety hazard. Maybe some kind of inside access or security escort to room areas needs to be provided. The actual hotel was very very nice but location accessible issues need to be addressed in regards to safety concerns.

The hotel is very dated. The room looked clean but there were dated fixtures and it was dingy. The telephone did not work so you could not use it to call the front desk. The coffee maker in the rooms were very small and did not work. There was "complimentary breakfast" in the lobby but it was very limited. There was a Keurig in the lobby but the first day they had run out of coffee. It is not worth the high price. I feel it has lost its 4 star rating! The rooms are spacious but that is all! The bathroom was a nightmare. The water was not hot so we had to take cold showers. We have stayed there before in past years and we felt this was not the same experience. When we arrived, the staff was friendly but you couldn't contact them without going down to the front desk, which is not an easy task. Also, only one of our keys worked! We kept having to go get another key!

Beds are so comfy

Great location

Overall a bad stay. First room had mildew and water dripping form ceiling. They moved us to a room with two queens when we booked a king and was told they didnt have another king room. Another employee later told us they had plenty other king rooms (guess she was lazy.) next day we noticed mildew on the ceiling in THAT room! Maintenance told us it is likely an AC issue. GOT MOVED AGAIN. This time the room was great! Minimal staff was present. I asked for the manager numerous times but we were never contacted by him/her. when we went to check out, literally no employee present. someone showed up 20 minutes later and was obviously late for work and hung over with virtually no motivation. We will be back as we were told they were transferring management and all previous stays have been excellent.

Somewhat confusing to locate office and hotel but no issues other than that.

Rude and charged me double

Very nice place! I’ll stay longer next time- great location- clean- peaceful!

This is always my choice to stay when I am in Lafayette because of it's access to the City Club next door, has a giant pool, fitness facility, nice dining options from casual to fine, and is exceptionally convenient for parking. Easy to get in and out of and located on the end of Lafayette that is pretty safe and doesn't flood. Traffic between 7-8am and wild if you aren't out of town by 4:30pm. Quiet rooms, nice and cold, beds are semi soft/firm so perfect night's rest, and the one bedroom king suite is MORE than enough room for myself and my husband. Jada at the front desk is always exceptionally pleasant and greets everyone with a great level of service!

Beautiful property. Room was very clean and spacious. Staff was very nice and helpful.

We loved our stay at the Carriage House Hotel! Even though it was only for one night it was lovely. We will be back!

The room was one of the best I’ve stayed in with lovely design and a nice separation of living and sleeping areas that includes two TVs so there’s no problem settling viewing disputes. We had a problem with our thermostat that was handled in mere minutes and she made us feel like welcome family members while taking care of the problem. Also, you’re given an access card to enter from your garage level so security so it seems much more secure than other properties. Such an amazing property and friendly staff! I’m actually hoping we have reason to stay in Lafayette overnight again so we can return to Carriage House.