The property was difficult to find. When we arrived there were mattresses that blocked the entire hallway and we were not given notice that the property was under renovation. We were greeted by a very unfriendly receptionist who was on the phone during our entire interaction with her. In the evening 3 creepy men knocked on our door and said they needed to change our bed frame. They came into our room and touched our bed sheets. We were also not given advanced notice that this would happen. Our visit ended with another receptionist not being able to print our receipt. Very sketchy. Do not stay here.

The location was perfect for us!! The Altrarno is a lovely neighborhood and close to the center for Firenze. Being right in front of Pitti Palace was a treat. Many restaurants and shops nearby as well. It was very hot the week we stayed so the AC was not enough to beat the heat. A minor inconvenience. The room and shared bathroom were clean and nice.

This was a great spot! The AC was so nice to have. The staff was kind and helpful.

The room is not comfortable. Limited service.

Shared bathroom and very minimal ( spartan) room. The elevator is from a 1930’s era and will barely accommodate one person and one piece of luggage. The location is fabulous across from the Palazzo Pitti and just down the via from the Punta Vecchio. Street restaurants are plentiful.

Stayed at this property for two nights whilst exploring Florence, it is located right opposite the Pitti Palace which lots of restaurents along the road for easy access to dinner/breakfast. We found the location perfect is it across the city from the station but walkable in 20 mins, and two minutes from the Ponte Vecchio - lovely location for Piazza Michelangelo and the Boboli gardens and the across the city to see all the sights without being in too busy an area. The room was perfectly suitable for a two night stay with a comfy bed and bathroom facilities, a little balcony and very authentic italian living, it does not have a hotel feel - the entrance is on the main street so easy to find when you know what to look for (Look for the Door Number 8 and press the buzzer for the reception). Use the crazy little lift to access reception on floor 3 and then your room. The area felt safe to walk around in the evening. I do not think it would be as suitable if travelling with children or if you are looking for an upmarket hotel feel, but for adults and couples if you are looking for a cute place for a few nights with a true Florence experience then i would recommend this place,

It was clean and quiet - great for 2 person stay studio. No kitchen or way to get water other than bathroom. Bed was comfortable and slept well. About 20min walk to train, close to shopping and all that you need is near. Bathroom shared with other tenants down the hallway which was a little busy in the evening when getting ready for bed and showering. Overall good place to stay. Very good about holding our luggage for a bit after we checked out which was very convenient.

The hotel is very European and has antique charm. The elevator is very tiny and only works with folding doors closed. Only one person at a time with luggage can fit on it. The manager Huliette was awesome and very accommodating.

It was ok but there’s an Italian lady at the reception that was super rude, didn’t let us use the toilet or call an Italian company at the airport, very rude with us unfortunately.

Upon arrival we noticed a mold smell, turned on the air conditioning and a dehumidifier in the room (not a good sign). We then went for dinner hoping the air conditioning would alleviate the heat and smell. Upon return, no improvement. Reported to reception and corporate WhatsApp, no solution. Entire stay 25+ ° C and mold smell.

Great location and friendly staff. We didn’t notice that we booked shared bathroom. That was honestly our mistake, but when we asked to switch room to one with a private bathroom they were super helpful. The hotel is shabby, and not very nice, visually, inside. But great location.

Perfect location and I enjoyed the stay!

I liked that the room and bathroom were clean and the place is quiet to rest. But I definitely would not consider this place as a hotel, as there is no customer service at all. You only have one front desk staff from 9 am to 5 pm, so if you need anything after those hours, you are on your own. The hallways, stairs and whole place were very dark, the elevator old and if something were to happen to you, there is no one to reach or call. I didn't like the experience here at all, and I wouldn't repeat it again nor would recommend it.

It was a very nice place

Beautiful hotel. Excellent views, so springing extra for the balcony is worth it! It is definitely an old building, which comes with quirks and smells of an old building, but thats part of the charm.

Great spot for a few days in Florence… excellent location to all the highlights. Don’t miss the Pitti Palace and Gardens they are spectacular. One downside was they missed making up our room two days… one was our fault for not putting the tag on the door but not sure what happened the next day. Wasn’t a huge deal but would have been nice. I would definitely stay again.

It’s a beautiful ancient building Big rooms and very clean. Only concern was shared bathroom Some guest don’t understand how that concept works and that became annoying sometimes

Amazing stay and room was very comfy

Room was perfect for my family of four. Staff was very pleasant. Easy to access and had a small lift so we didn't have to carry our luggage up the stairs, which is always a plus!

By far the worst hotel, I’ve stayed in so far. This hotel is great if you love an uncomfortable bed, A door with absolutely no isolation, black mould in the bathroom and a lot of stairs. You could hear basically everything going on outside the closed and locked door. Each time other guests past our room the corridor light would turn on making our whole hotel room light up as well. The only positive thing with this hotel was the location and the very friendly neighbours living a floor above the hotel.

Great location

The WORST hotel experience of my entire life. As the president of an NGO that collaborates with hospitals in resource-limited countries to reduce hospital infections, I have been in 3 countries and 15 cities per month for the past 25 years, and I have stayed in 4,500 hotels. 1. In the bathroom, there is no shelf inside the shower area to place soap or shampoo. They provide a sachet of shampoo and a tiny soap of such poor quality that it doesn't foam at all. 2. Outside the shower, there is only one hook to hang all towels and garments. 3. In the sink area, there is no shelf to put any cosmetic items. 4. Although the bathroom is outside the room, they do not provide a robe or slippers for guests to use during late-night visits. 5. In the room, there is one outlet on each side of the bed. A bedside lamp is plugged into that outlet. You cannot charge either a phone or a watch. I requested a power strip or outlet multiplier from the reception, but they informed me that they didn't have one. 6. The chairs in the room are old and wooden, so flimsy and shaky that I didn't even attempt to sit because they would surely break. 7. There is an electric kettle in the room to heat water for tea or coffee, but there is no sealed bottle of mineral water provided. 8. There is no refrigerator in the room. 9. The hotel has an extremely bad smell. 10. The TV is not a smart TV. Every issue I listed here could be solved with a very small amount of money, but the manager doesn’t care

This is a great location that is very convenient to explore Florence. The Pitti Palace is right across the street and less congested and more enjoyable than the Uffizi Gallery. There are restaurants nearby and a laundromat within walking distance. The staff was very helpful. The bed was comfortable, there was a TV and an electric kettle to make tea and coffee in our room. The only fault was our bathroom had a large step down from the shower, use caution!

Cool building, lovely staff, extremely convenient, fabulous restaurants very nearby, lots to see and do right out the front door, and a very comfy bed!

The rooms are big and clean but we got bathroom outside of the room and i did not feel safe at all. I re-read the hotel and it was not mentioned and i did not like that at all. Being a women its always uneasy.

Not had good experience here in Florence. Our room smelled of damp, the heater could not be turned off even though it was 29 degrees outside. The room was dirty. We tried the get the heating turned off twice and the service was unsatisfactory- the only response we got was to turn on the air conditioning. Location was good but I would try and find somewhere else.

The place needs a renovation. Rooms are old and the stairwell is poorly lit at night. Location is good to all attractions in Florence and bathroom also decent.

Great location. All museums and restaurants were in walking distance. The train station was only 15 minute walk. My room was cleaned everyday and the staff were very helpful.

The bathroom is small -the shower drain is slow and plugged somewhat. Cheap bodywash shampoo small amounts . Expensive rate mainly due to location

It’s a good choice hotel if you like dirty floors, rude manager, leaking radiator/heater and the back doors that are not closing. Stay safe!

Nice place but the internet doesn’t work

Lovely stay overlooking the Pitti Palace. The neighborhood is fantastic. The hotel facilities and staff were wonderful.