Beds were comfortable and it was clean. Only issue was that there was some sort of party happening that lasted until after 11pm. There was awful singing that sounded like he was in the room with us.

The young lady that checked us in on the phone was exceptional. She took in consideration my issue at hand and was able to help us move in earlier and was just so amazing. Can’t thank her enough..

I stay here all the time and never have a problem with the contactless check-in but yesterday never received my room number and code. I called the phone number and had a conversation with a woman who tried to blame third party vendor for not receiving my information and asked me a lot of identifier questions when I told her repeatedly that I had a confirmation number. She was border-line rude and repeatedly tried to blame Expedia/Hotels.com.

The room was okay, but small and a little worn. location is noce. My biggest issue was having no staff on site in the evening. Check-in was not as easy as it sounds. There were some people hangingin out in the parking lot. I don;t htink that woudl have happened with staff on site. It was okay, but I probabaly will nto stay there again. It is affordable for the area.

Wanted a hotel close to where we the following morning! Should have realized from the get go I was making a bad choice, Hi Ho Motel! Contactless reservations? What’s that, what’s that about, never heard of it! So I gave it a try! Was not a simple procedure, but I persevered! Now I should have quit then, jumping through hoops on line contactless reservation! I persevered! After following instructions, 2 phone calls, entering all my personal information I’m able to print out a receipt! Not very confident all is well! Finally arrived at this “Hotel Hi Ho”! It’s a two story “motel”! There’s a liquor store on the ground floor with steps descending to a Wine Bar! What a dump! Now to inform the contactless person that we have arrived! Wait for another email for the next instructions! Email arrives, more questions and pay again, first time I paid didn’t count??? Jumped through another hoop! By the way there was another man trying to check in also! He called the contactless helpline on the door of what appears to lead to the former “check in desk” of a real motel! His phone call was successful! Got his room # and door lock code! Now I receive a email with my room number and door lock code! Great!Our room is next to the liquor store! Not good! Enter the small room! Had a chair, king size mattress on an oversized platform or the mattress was undersized! The furniture was worn! Lighting was harsh, shower door handle missing a fastener! We stuck it out, and the noise! No happy!!!

Contactless check-in can be really convenient except the email to begin the process didn't come. Once I got there and saw the number to call on the office door I had to call to get it. It came pretty quick but after that I had to wait for another email for the info to get into the room. It was pretty late and dark so I waited about 10 minutes then called back to ask about the email and the person who picked up the phone was clearly annoyed. I told him I was alone and it was dark and I would appreciate if he would just give me the information to get into the room which he did with an attitude. That email with the information came 25 minutes later. I would've been standing there for that long waiting had I not called. Got inside and the hotel was average. Not worth the drama.

Everything was fine other than the rooms on the other side of our bathroom where there were clearly kids having a party until 1pm and I’d be surprised if police weren’t eventually called. On-site Staff is very helpful even though this is a contact-less property.

Our room was clean and comfortable nothing fancy but perfect for a quick overnight visit