The house has been decorated to a very high standard, but the reason for my booking was the use of the pool. The property is sold as a pool holiday (rare in the UK), but the pool was not usable in a safe manner, with loose tiling and sharp edges. You advised me that there were 'a few loose tiles', but only after payment had been made. The tiling around the pool is a trip hazard in several places and the mosaic tiling in the pool itself clearly has not been maintained for years, with hundreds of them loose and large gaps in the lining, with plant life growing from the bottom of the pool. The pool steps are so deep that I had difficulty getting in and out, let alone a small child. If I had a family there I would not have allowed children into the pool at all and you gave no warning of this. I find it difficult to believe that this facility would have passed any required risk assessments or safety checks. There was no net provided to scoop out the plants and wildlife that fell constantly into the pool. The garden was maintained to a bare minimum, with overhanging the walkways and barbecue. There was no green bin in the garden. It was by the front gate, overflowing, with several black bags alongside, so it seemed to me that there had been no waste collection for some time. No instructions how to find main TV channels, no Welcome Pack, only leftovers from previous guests. Finally, I wrote to the letting agent, Roost, about my concerns, and received no reply. Disgraceful.