We met Raul who was lovely, he gave us keys and a tour of house. He also gave us loads of information on area and recommendations. On top of this we had a stocked fridge of the necessities which was ideal as we had young children and was just a lovely extra. The villa is as it is in pictures, very modern and fresh. Lots of different areas to sit and relax. TV had Netflix which kept the children happy in evenings. Less than a 5 minute walk to shopping centre where there is a supermarket. Also a few restaurants and they hold markets twice weekly. Upstairs was a children's soft play with bouncy castles and go karts. Children lived this and was very cheap. The main strip was a 15 minute walk away. There were lots more restaurants and shops but our villa location was ideal away from the noise. The villa was extremely secure, we had 4 children under 5 and the loved playing in garden. The pool was heated and cleaned out twice while we were there. Overall very happy with our holiday. Have already recommended to family and friends and would definetly consider returning in the future.

Prior to the holiday we sent numerous emails to Leesa to try and find out what we needed to do on arrived in Corralejo but received no response. Finally two days before, she replied saying she had been away, and gave us a contact number to call on arrival at the Airport. She also wanted to know how many were in the party and didn't seem to know anything about our booking which is a surprise as when you book these details are entered and we had booked at least 6 months prior paid a deposit and the final amount. On arrival we called the contact who was not aware of us arriving, Villa was not cleaned and not made ready, Leesa had not informed him of our arrival. He said he would call Lessa and to call him back in 15 minutes time, we received a call form Lessa she said he did know we were coming but he had got confused and had a very stressful day and they were busy. He was on his way to get the Villa ready as best he could, Leesa mentioned she would organise us a discount for the stress and delays. Our family party was 6 adults two children and a new born to say we did not need the stress and delays after a long flight late in the evening was not what we needed for the start of our Holiday. Notes about the Villa itself 1: All floor arrears dirty including around the Pool at least a months worth of dirt. 2: Pool was dirty on arrival, cleaned two days later. 3: Broken tiles by the main entrance to the Villa. 4: Large crack in the Marble work surface (Kitchen area) 5: Two of the double beds were very uncomfortable to the extent it affected our sleep and we woke up with back pain, and aching joints. 6:Reason for booking the Villa was the 5 Bathrooms so what a shocker that there was only three, Leesa said this was and error and should have been corrected we have checked and still is the same. 7: Was advised the key to the main entrance to the Villa needed to be wiggled to be able to lock it, In the end we gave up as it did not lock and kept our fingers crossed when we went out. The idea of booking the Family Holiday was to have a stress free family get away, we have been Holidaying here for many years and the experience was not what we would of expected. Poor communication, little or no concern for our well being, disorganised not what we expected and to finish no sort of follow up in respects to our concerns and time there from Leesa, no discount received as was offered as compensation for the stress and other issues raised.