Staff were friendly and polite and did their best to offer a wonderful experience. Very much enjoyed the cruise and the activities - highly recommended

Pros: beautiful rooms and lovely staff Cons: expensive, floor was dusty and food not impressive

Capella Cruise was the highlight of our honeymoon! If I could put 10 stars for staff and service I would. Even though the weather was not the most ideal, we enjoyed and felt so special during our stay. The room was clean and the views of the bay OMG, it felt like out of a movie. The crew decorated our room with petals and a bottle for the arrival (we ordered it in advance), and extra services such a private romantic dinner and spa time - all was incredible! Kudos to the crew manager Chris and receptionist/tour guide Gin, you made our experience unforgettable!

The activities were very good. The staff were welcoming and friendly. The food could be improved.

I felt this cruise line was the best one on Ha Long Bay! They paid attention to detail and were very professional. The staff, the service, the safety was top quality!! They made sure everything we did we were safe. The food was delicious and fresh, the room was wow! Views were amazing. The BEST!!

Good

Perfect

Such an awesome experience and we are so glad we chose Capella Cruise over any other boats. It was one of the pricier options but, we were so glad we opted to pay a little more. Food: I am celiac so I have to be very cautious with gluten and the staff were amazing, they always ensured I had plenty of gluten free options and made me seem like I was no bother. The food was good, I’d rate it a 7/10. If you don’t like seafood, definitely inform them prior as they serve a lot of seafood. We enjoyed trying different foods we wouldn’t typically order ourselves. Rooms: The rooms were beautiful! 10/10!!! Excursions: Lots of fun. The tour guides (we had Jin) made it heaps of fun and a great experience. We had a good balance of activities and downtime over the 3 days.