We arrived on the 23rd December and departed on the 27th December. On arrival lawns, hedging and flowerbeds totally overgrown with plants growing up through the decking under the dining table,I was later told by the property manager the gardens are done twice a year. There were dirty very greasy baking pans in the kitchen drawers, cobwebs on the inside of the dirty windows and under the couches was very dusty with some dead small creatures. I was told that if I had reported this on arrival they would have sorted it all out even though it was Christmas Eve. I did ring them on Christmas Eve as we were unable to get the television to work and was told they would get someone out in 48 hours, as we did not want to spend our short stay waiting in we told them not to bother as we would use our laptop. The other things were not noticed immediately. I did speak to the property manager who said he would send me an email but he never did. I paid over $700 per night and expected the property to be as described online, it most certainly wasn’t. I now expect to be told it was all my fault as I didn’t fully inspect the property on arrival whereas I thought it was their job to inspect it BEFORE my arrival.

lovely home away from home... centrally located a short drive into the town of katoomba. had everything that we needed and was spotless on arrival. wouldn't hesitate to recommend.

Excellent location, fabulous house, cleanliness, really enjoyed stay

Perfect for a family weekend away. Only wish was for the garden to be fully enclosed so the dog could enjoy the holiday as much as us. Would recommend still - very comfortable and well appointed

Beautiful property and nice design of house to enable family to hang out together but also have private spaces. Great location for us. Very comfortable.

Warm and welcoming for family get together

Loved the place! Was perfect for our weekend out of town.

Wonderful experience for the family - Cumberland House was perfect, spacious and exceptionally clean. Will definitely be back.