lovely building

Room was a little tired, leak marks on ceiling and peeling

amazing property. they upgraded us as well.

The staff were excellent

The restaurant choice was poor

Everything...it's was a lovely relaxing time all the way through. The staff work so hard to keep one happy😊

Nothing

Nice location and facilities

The food is average at best , that is a shame

Room lacked character, meal expensive

I’ve stayed here before & the location is amazing & so are the facilities.

Not enough staff to support guests. They had 1 staff member at the Water Shed poolside bar to serve over 100 people. I don’t think it’s acceptable to charge £600 per night & have guests queuing for an ice cream or a drink for 35 mins. They need a pool side manager as the sun bed situation is shocking where you cannot get a sun lounger even though half of them are empty with a towel & a book to hold them for hours despite no one turning up to use them. They need to do pool side service for guests so you can order a drink from your sun lounger. The spa vs the hotel is like chalk & cheese. They’ve got a NO COWs Milk policy at the spa so you cannot have a coffee or a tea with cows milk. OH, BUT YOU CAN ORDER CHICKEN, FISH & BEEF you just can’t have milk in your coffee - hilarious. The staff at the Spa told us the Resturant was fully booked for lunch & dinner, when we went for lunch there were only 8 tables out of 90 in use! The terrace at the hotel is their only saving Grace with lovely staff & you can have milk! More staff at the spa pool side would turn the experience from a 2 star into a 5 star. We stayed on the hottest day of the year & other guests were complaining so they starting giving out water by the pool. I don’t think it’s for a hotel to dictate what milk you can have, they said it was to do with being sustainable LOL, we wanted to say “how are you heating your in & outdoor pool”. Beware of the fact they have membership guests who use the facilities everyday so there’s a disconnect between a hotel guest paying £600 per night & a yummy mummy going to meet her mates pre picking the kids up at 3:30pm. So you have these peaks where the pools are busy. It’s a wonderful hotel in a great setting, but the lack of staffing & Managment let’s it down.

was so pretty and perfect. the spa was amazing. The natural pond was so lovely to swim in. the food was very nice as well as the cocktails. Our room was great with a very big and comfortable bed.

you can’t use the spa until 4pm when you check in and can only use it till 12 the next day , we turn up 3 hours early think we could have a spa day! how ever we did go to the restaurant and have an amazing lunch and wine which also has beautiful views

The food was excellent apart from the heinz tomato soup on the childrens menu.... my son was expecting a fresh tomato soup...he usually has the adult menu but there was not anything for him unfortunately

Whilst the food was great the service for dinner was terribly slow, long noticeable pauses between courses. The room was massive with a beautiful view but it lacked character and felt like it was i a bit of a time warp and needed some reinvigoration. There were not even basic things like a shower cap and the conditioner and shampoos were in little bottles which is so bad for the environment and so behind the times... have big ones that stay in the room, that guests just help themselves to.. also when my husband asked the bar tender for a martini , the bar tender was really challenging and i felt quite rude with his reply, he was basically questioning his choice but not in a good way, i actually sad to my husband, if you want one, have one it's your birthday, but i think he was over it at this point...

Lovely spa facilities and breakfast and hotel facilities

Dinner in botanica was very disappointing. Restaurant had bright lighting and had no atmosphere - for love of god lower the lighting in evening and add a candle on the table in order to make more intimate. I wouldn't eat there for dinner again. Also the sight of cement mixer and building site from outdoor spa pool did not feel like a luxury experience at all! We couldn't check in to 4pm and had to check out by 11am so less than 24 hours for 1 night (17 hours for 550GBP). I think for one night stays it should be 24 hrs.