The communal areas of the hotel were sad and lacked ambience. There were several areas that had rain dripping into buckets.

I really like this hotel and will continue to go back. It has everything I could want. The staff are friendly and professional. The rooms are clean and spacious and the hotel itself is in a very quiet location. Above all, its one of the least expensive hotels in the area.

On what is likely to have been the coldest night of the winter to date, very annoying to find the heating was not working, and although a small heater was provided it was pretty ineffective, plus the duvet I don't think was a winter tog - the swimming pool was not an option either as that was closed - the food was ok though!

Rude staff, dated hotel and uncomfortable and cold room.

Staff very friendly, room was really good , bed was comfy , breakfast really good omelettes especially

Rural hotel in the middle of nowhere. Staff was helpful. Room vas spacious and relatively modern. Hotel needs lot of work to modernise but i could see they slowly work on it. Bit disappointed with the bar and restaurant area and service. Bar was closed and when opened only some beverages were available. Menu printed and laminated paper is not was i would expect at 4star hotel. Menu was poor as well so ended up eating out. Bed was comfortable. Overall ok but bot what i would expect from 4 star hotel

Excellent beds and luxurious executive room. Receptionist/Bar lady was brilliant and nothing was too much trouble. Nice breakfast . All in all good value. Please take extra care exiting the car park. We followed another car out not realising that we were going the wrong way on a dual carriageway . Luckily it was a quiet Sunday morning and mistake quickly resolved.

Good for the price and comfortable. A bit too far out of the way for a night out in town. The smell of sewage hit us as we walked into the reception. It was extremely hot in all corridors which made me feel nauseous. Would consider staying there again only as a quick find/cheap last resort

I had not done the pre check in online as I was traveling where internet reception was not very good. It took time to check in at the machine and in the end, the person at the reception desk had to run back and forth from her computer. I feel that it would be more efficient if the receptionist just stayed at her computer to check in people like us rather than run back and forth. Beautiful room where breakfast was served. Nice bed, but bathroom's shower pressure was very poor.

The shower was terrible no water pressure couldn't hold a constant heat. No water prssure in the tap .

I really enjoy staying at this hotel. Great comfort, friendly staff excellent value

Although, the room was quite spacious, and tidy, access to rooms was via series of stairs as there was no lift. I had to carry my luggage up the spiral stairs of not less than eight risers. I had a mild back pain afterwards. The extractor fan in the bathroom was too noisy. Although the switch is located at height, it's also interlocked with light, so switching the fan off also puts out the light. Overall, good value for money, self check-in, good food.

Staff were great, food was good, hotel was very tired and dated Ok stay

The Spa and swimming pool are shut for refurbishment. Was not mentioned on Hotels.com. The restaurant was shut to patrons due to private function. Not mentioned on Hotels.com. Pretty well disgusted with the fact that this is not mentioned on the website.

Stayed here often, staff are very friendly and give excellent service.

Experience room and food staff were excellent especially manager Maria nothing was to much trouble

Needs a bit of modernisation & decorating in places. Staff excellent

Lovely hotel, very pleased other than cashless and self serve check in. Saying that we were helped with check in and check out.

Floor creaked in the room. Couldn't park in the carpark. Needs updating. No staff to check in, have to diy

Carpets needed a good vacuum and clean. Smell dusty in hall,lift and bedroom.

Needs better signposting upon approach - especially when arriving after dark. Dated rooms - unsightly bathroom shelving - very worn. Carpets worn in places in hallways. Room was clean though, just needs modernising. They are refurbishing the spa/swimming pool, however, feel people booking the hotel for the spa facilities are going to be expecting more modern bedrooms! Arrived tired and was told, despite there being two receptionists available, that we had to check on at the automated booth next to the reception desk. I tried to check in twice - both times booking not found. All the time the reception staff were just standing there. Would have been quicker to just check us in themselves! One staff member then tried the booth on my behalf - again; failed. Eventually, after about 15 minutes, they relented and booked us in the human way. Hoorah!!! Staff seemed stressed and embarrassed by the failing automated system. Staff were friendly. An okay hotel, especially if like us you just needed a base for the night.

The hotel is being refurbished but don't let that out you off. The rooms are spacious with decent bath and shower facilities. The staff are top notch, couldn't be any more friendly or helpful. Decent buffet breakfast too! Once the spa facilities are open again this would be my first pic everytime on a visit to Ipswich.

The rooms where nice and clean, the restaurant was clean and the food was nice

Quiet and pleasant with nice food.A little difficult to find staff at times!!!Nice garden to sit outside.

toilet downstairs (public) was not clean

Awful place. Barely any staff covering reception, bar, dining room. Staff were however doing their best. Requested ground floor room and didn’t get it. Room was so hot it was unbearable and windows could barely be opened. Very sad overgrown beer garden. Dark and drab inside the hotel that could do with a really good clean. Pool and spa were closed which was main treason for booking here. Hotel agreed refund as we checked out after 1 of 4 nights (made sure I had written proof). Hotels.com service has been abhorrent.

One night stay Very comfortable

Needs refurbishing, very dated. Windows need replacing as you can’t open them to get fresh air, also the secondary glazing was full of condensation in the mornings. The whole hotel smelt of cigarette smoke. On the plus side it was in a convenient place for our travels.

“The hotel is undergoing refurbishment” says the sign on the door to reception - don’t worry, it’ll look great when it’s finished.” Clearly in need of the above, the hotel is extremely tired looking throughout, particularly around the back where we had to park as there was no spaces in the main car park. I booked this room for my parents (both in their 70’s) as they were spending the weekend with us. When they checked into their room, it was extremely warm with no air conditioning, just a fan and a threadbare in parts carpet. The bathroom was equally tired and the sink top heavily stained. The TV in their room did not work and although they were told someone would come to help, they didn’t. I emailed the hotel staff the next day, disappointed by hearing the above, and was also promised someone would get back to me - nearly a week later, that’s not happened. Regardless of what any refurbishment work might change at the hotel, there appears to be some more urgent work that just needs to be done in basic customer service skills.

Two staff trying to hold everything together, they were both lovely. Hotel was dirty, room was boiling hot with one tiny fan that did nothing. Mattress and pillows both lumpy and smelt odd. Had to dance around in the shower to get wet.

Nice Hotel with a nice quiet room on the side of Hotel/back. Quick and easy check in and check out. Breakfast ok, but need another coffee machine and more choice.

Rundown, noisy, dirty, terrible