Great facilities, excellent pools, comfy beds, good location, fast response by management when we had a couple of issues

Very dirty. Apartment was filthy when we first arrived. Management got the cleaners to return but they still missed half of what we showed them and we found more issues afterwards. Black mould was in the living room, kids bedroom and all over the balcony chairs which was concerning. Sand all over the laundry. Grime and hairs in the ensuite. Oven wasn't cleaned with old dirty foil inside it. The kids bedroom had a very pungent musty smell that continued through the entire stay. The stove top couldn't get hot enough to boil water and was basically useless. The range hood was also broken. What looked like dried blood stains over the blinds. The main AC had a musty smell and was filthy. Beautiful complex but the actual apartment needs a lot of TLC and a thorough deep cleaning. I would rate it an 8 if that's done. Also, the management overcharged us by including a hidden surcharge fee of over $40. By law, these must be disclosed but they intentionally kept it hidden and tried to blame the website for "not letting them share it" and have refused to pay it back. We will be disputing this.

Presented so lovely. Perfect for our stay. Will book again, but next time longer.

Great location, excellent resort facilities. Lovely apartment.