We had a really great time everything was beautiful inside the home no problems or complaints at all..

I recently stayed at Sea Turtle Vacation Rentals in Hilton Head Island to celebrate my mother’s 60th birthday, and unfortunately, our experience was a disaster. Upon arrival, the master bedroom fan was non-functional, and the provided mini fans were insufficient, making sleep uncomfortable. The situation worsened when the air conditioning on the top floors failed entirely, leaving us in unbearable heat. Despite our urgent calls for help, we received no response over the weekend, resulting in the entire group, including two young children, falling ill due to the conditions. The property was also poorly maintained, with stained furniture, marked walls, and a persistent bug problem. Additionally, the listing did not disclose that the property backs up to a trailer park, which detracted from the serene experience we expected. As a local resident, I understand the challenges of a storm, but your team was completely unprepared and lacked communication, adding to our distress. The most frustrating part was the unprofessional behavior we encountered when we finally received a response. Lori, who called back, was rude and denied that we had ever called, despite calling the number we left a voicemail on.This experience highlights a severe failure in communication, emergency preparedness, and professionalism. Given the premium price we paid, we expected much better service. I strongly advise future guests to reconsider booking this property, as our experience was far below acceptable.

Nice home

The house is very spacious. Most of the trip we had 9 adults and 3 children but for one night that increased to 6 children and 14 adults and there was plenty of space. The pool area was great but the hot tub did not work correctly. It is very convenient to the beach and there are plenty of beach chairs, towels and toys. We cooked most dinners and had space at the table and bar for all. Unfortunately the elevator did not work for half of our stay but was repaired. We really only used it to carry our luggage and stuff. Overall everyone had a wonderful time!

Our family of 13 (including 4 children between 6-12yrs old) stayed at this property from 6/14/24-6/22/24. The description of the home/property was spot on. Lots of space and great location. Our children & young adults loved the pool & hot tub. What threatened to ruin our vacation were numerous bee and wasp nests on the property. The home had so many bees - alive & dead - in the halls, stairways, bathrooms & bedrooms. We communicated almost daily with mgt and they tried to be helpful, but to no avail. Our grandson was stung 9 times and our daughter-in-law was also stung. We were told an exterminator would come and smoke the home & property but this did not happen. We had 2 beautiful balconies that were completely unusable due to the nests. The day before we left, we were given 5 beach towels “for our troubles”. We don’t believe this is adequate compensation for the sleepless nights, kid's’ fears and tears, not to mention the expense of this rental. We had a great stay in Hilton Head and loved being so close to the beach - we just hope other families don’t have to deal with similar issues if they rent this home.

We had a great time. Property is well maintained. Close to the beach.

Great place to stay!

Property had everything we needed to feel right at home. It is a beautiful neighborhood. We rented bikes and enjoyed biking on the nice flat bike paths.