Staf were great. Food very good. Surroundings very attractive. Easy yo get to cruise docks.

Wish rooms had fridge and safe. Nothing around within walking distance.

With it's location just on the outskirts of a big city Botleighy Grange is ideally situated away from the hustle and bustle of that big city.

Botleighy Grange will once all the works are finished be a very very good place to stay.

Beautiful building and decor

They should supply drinking water in the room.

A gem of a property being bought back to life. The room size was fantastic.

Warm and inviting welcome from the lovely and very helpful receptionist. The hotel is bright and clean with touches of grandeur fused with features of 17th century. Impressive superior room overlooking the lake at the rear. Room was quiet, comfortable and clean. Bathroom was a little tired, however clean and functional with ample supply of hot water for a bath.

Although the spa and lifts were not operational, this did not affect our stay as we were staying at the hotel as we had booked a restaurant locally.

Breakfast was lacking in choice The bed was small

The terms and conditions were not friendly very authoritarian. Instead of saying we will charge £10 per hour for early check-in why not say if you arrive early you can have refreshments but you cannot expect your room to be available. TO

Room was very classy, comfortable large bed, nice bathroom too. Very clean too.

Some guests were smoking weed and stunk out the corridor but were not removed from the property, and the fire alarm went off at 6am which was probably a result of them smoking where it wasn’t allowed. Breakfast was also delayed as a result of this, and we didn’t even go as we had to catch up on the sleep we lost from the fire alarm going off.

The staff were friendly and helpful. It was raining so we did not see the grounds.

We were woken up at 6.15am by the fire alarm. Our evening meal was spoiled by having to wait so long for a main course and then the steak was full of fat and dry.

Exceptional! Didn't want to get out of the bed as it was so comfortable. The furnishings were superb. All in all, this hotel is highly recommended 5* service

Staff really helpfull all good

The room was large, comfortable and clean. The staff were helpful.

Roomy and still cozy, in the middle of some green but close by the center of South Hampton. Friendly people and great beds, I slept like a rock. It was an adventure, never stayed at such a large yet comfortable hotel.

No idea

Lovely hotel, the bar area had big comfy chairs and food was good. Hotel was very clean. Staff were very young and not as professional as would expect however very polite and friendly. Breakfast was very good only criticism we had to ask for small things like sugar and tomato and brown sauce.

The hotel itself was superb and the rooms were spacious and clean. The bed was so comfortable with crisp covers that it was hard to get up the following morning for the breakfast that was included in the price. There was coffee and tea in the room with biscuits which was appreciated on arrival. The staff were really friendly and made you feel welcome creating a warm and welcoming atmosphere. Would definitely recommend to anyone considering staying there.

The only thing I didn't like which is not really a criticism was the shower curtain. I'm not keen on the curtains sticking to you when you are showering and feel that shower screens would be a much better option.

The room is nice and clean and the bed is comfortable

Service was slow and poor and they seemed understaffed. The breakfast was awful.

My wife and I booked this hotel as a stopover to Southampton to start our cruise. It’s an ideal location. For travellers to cruise terminals. The hotel itself is stunning, it has obviously undergone a lot of renovation and the decor is stunning whilst in keeping its original features. The staff were fantastic , especially Nick . The breakfast ( not kidding) was perfect , Bacon was cooked to perfection

Nothing at all, be nice to see it when the spa renovation is complete and I wish it every success

Hotel under refurbishment so limited facilities but room very clean and comfortable, staff were all very helpful, all of areas of hotel open were very clean

Although the staff were young, they were absolutely brilliant 👏 , nothing was too much trouble if asked of anything. Well done, good team.

The staff are amazing! Really go above and beyond to accommodate you and make you feel welcome. The hotel has an old-world, antique feel to it - which I enjoyed, and lovely gardens.

Unfortunately, my request for a ground floor room wasn't actioned until I arrived. Then the room we were given had a toilet which didn't flush, so we (my son and I) were moved again. The new room was adequate, I found some debris in our bed, but otherwise, it was warm and cosy. Some signage would be useful as navigating the ground floor can be a bit tricky.

The staff were different class. A credit to the hotel.

Beautiful building, lovely staff team Warm welcome and breakfast was hot and tasty

Nothing Great choice when the refurbishments are finished it will be stunning

Grand old place, slightly quirky, but really nice staff and a good breakfast. Great value for money and better than a bland chain hotel. Yes, it's being renovated but that had no impact on our stay. We'll be back.

Nothing

Lovely room

Nothing

The breakfast is amazing and the staff are extremely friendly. The grounds are beautiful as is the property.

If they had air conditioning.

wearrived and was given the key for our room whic was massive ,clean but dated but the hotel has just been taken over and will be amazing when compleated,the ad stated a spa but all this was not able to be used because was under renovation. parking was good and when the hotel has been compleated will be aplesant break away ,we were going on a cruise aand diddnt realise we could lleave our car there for an extraa charge ,but we would have used that service had we known before hand. The staff serving in the dining room in the morning were really helpfull and polite ,everything is still in the early stages people are learning ,everyone has to staart somwhere ,so there was no complaints thee desk staff were reall happy and greeting willing to help,i think once things are up and running i think the staff will all pull together the atmosphere was as if they were willing to work as a team and help guest

just disappointed the spar was unable to be used and the swimming pool too but im sure this will be better once the hotel haas got up aand running ,the building and surroundings aare in need of some love but once this is in place it will be amazing . the decor as you walk in was grand and effective

Altes Haus das zum Teil sehr aufwendig renoviert wurde Das wird ein spitzen Platz, wenn der Rest auch erneuert wird.

Lift und Klimaanlage fehlen. Personal sehr freundlich, braucht aber noch etwas Training

Breakfast was absolutely wonderful.lots of choice and plentiful. The parts of the building that we saw were lovely you could see it had been a very grand place. The reception and reception staff were very friendly and helpful.

Evening dining on the day that we stayed was terrible due to what I thought was someone new in post getting things mixed up and looking like she didn't know what she was doing, I later found out that this was not the case and that this person was in fact someone new to a management position, unfortunately the rest of the staff were trying to not only do their own jobs but cover for her mistakes for which they apologised for profusely. This is the only reason I have not given full marks to this place otherwise our stay was excellent.

Beautiful with real potential

The leisure facilities we had booked for weren’t open to the public due to refurb

Spacious room and bathroom. Beautiful building and grounds.

Cheap toilet paper. Better breakfast coffee should be included.

Refurbished to a high standard. (I remember it when it was a bit shabby). Nice, very helpful, informative staff. (didn't realise place has a lot of history) Very comfy bed. Spacious, airy room. Good breakfast choice.

Nothing

The rooms we had (2) were large and very comfortable with armchairs, desk and table and massive double bed with feather filled pillows and duvet

There was nothing to dislike