Management was very kind, considerate and flexible!

Gunfire in the building was a turnoff, especially happening just a few doors down from my room. The doors are remarkably sturdy. The one stood up to at least 4 bullets. That’s good, as long as assailants don’t try the handle. The lock and deadbolt on mine didn’t work.

Enjoyed my stay here, no complaints.

Great facility; clean, orderly rooms; the staff was super courteous and professional. Highly recommend Woodspring Suites Hermitage.

Checkin was easy after hours, our room was clean and the stay was nice

The carpets were stained. There were bad smells everywhere. The public areas all needed cleaned desperately. There was insistent beeping in every hallway, which i couldnt identify, but sounded like smoke detectors that needed batteries changed. The toilet seat had been chewed by a dog and left sharp edges. The worst part for me was that after I checked in, I realized I needed another pillow and blanket. The front desk was closed so I called the after hours number. The guy said he couldn't get me additional bedding when the front desk is closed. Over my 3 night stay, I never saw the front desk open again. I called the front desk and after hours numbers multiple times, always getting busy signals and never a person. After check in, I never saw anyone else who worked there. I'd definitely not stay there again.

Staff was friendly, hotel close to restaurants, gas stations, pharmacy, ect. The room wasn't as clean as it should've been. The floors hadn't been swept or mopped( hair,food crumbs ,teeth flossers all over) , dried spill in fridge.

Decent hotel, clean with a little kitchenette. Only down fall is no complimentary breakfast and no coffee pot in the room

The desk staff were very rude when we arrived...the only one that wasnt rude was the manager herself...she was the only.one.that accompdated us when.we wanted a full refund.

pet smell in my room

Could not obtain clean bath towels or wash cloths. I was given the excuse that the washing machines were down. Carpet areas in hallways were dirty A lot of pitbull dogs. No maid service. Front desk clerks were not accessible during working hours around 6pm. I made the mistake of not taking photos

This is one of the worst hotels I have stayed in. I would expect an extended-stay hotel to have a coffee pot, soap bar, and shampoo. The property was crawling with shady-looking characters constantly walking around the parking lot. Every time we walked out of the building, someone was asking us for money.

Awesome manager. easy going easy to check in . pay money get room and then go. way better than a cheap motel and this place isnt that pricey either

We couldn’t get towels when we asked for them because the desk at 6:30pm. It Overbooked and had to switch rooms because we walked in on someone who was already given our room. Not the best - but when we finally got the room it was nice.

New and clean.

No staff present overnight on the weekend. Card key to room did not work, so I was locked out of my room all night. No one available by phone. Unable to receive assistance until the next day, so I paid for services that were not provided while the hotel held my property hostage. This place should be shut down.

No room service. Ran out of toilet paper on the third night. Never did replenish in the six nights I was there. Never cleaned the room or replenished the room with fresh towels. Will never stay there again.

The hotel stated the booking site's system was not working with their system, and would not honor the reservation. I had to register through them at their price. Keys had to be programed three times. They eventually closed their window so not have to deal with customers. Knowone was there at checkout window was closed. No coffee even in common area.

dog waste and pet messing up landscaping.

Its a no frills hotel. Nothing special but nothing inherently bad about it. There is a mixture of people staying for a few days and people staying on extended stays. If you're just looking for somewhere to sleep and take a shower, it's fine.

I would stay here again. We just stayed overnight for a concert, the room was clean. The bed was comfortable, I would just recommend bringing your own pillows. The ones there are flat and you only get one per person. The only employee interaction we had was while checking in. The staff were decent. Not really friendly but wasn’t rude either. The only major real negative thing I have to say is the major smell of weed coming from the main floor.

Staff is extremely nice and friendly

The floors need a good vacuuming. We have a dog, and understand sheading,but the hair on the floor was terrible. We were there for a funeral and of course we were wearing black. We both had blonde hair all over our clothes. If you walked barefoot, the hair on the bottom of your feet was so thick. You can't get into bed with all of that on your feet. The tv and the remote did not work together. We finally found a way to turn on the tv, but couldn't change channels or use the volume because the remote and tv were not compatible. We only had one channel that we could watch. To turn off the tv, we had to get out of bed. After being relaxed, we had to get out of bed again. The remote should work. A girl came up to check it out, but didn't offer another remote control. You need a side table on either side of the bed. It's so inconvenient to not have anywhere to lay anything. We both use our phones and needed a side table on both sides of the bed to place them on

Very clean and comfortable with ways to even Cook a meal, homie feeling.

We are very unhappy with our reservation/stay at this hotel because we weren't able to get the room we had reserved. We made the reservation two weeks ago and I called the hotel directly yesterday around 3:30 pm to let them know we would be checking in late. I was told that our room would be held until we arrived. However, we were about 15 minutes away when we received a call from the hotel saying they did not have a room available for us. So we were not able to stay there. They had no real excuse because the said there were empty rooms but no one available to clean them and when we asked to speak to a manager we were told there wasn't a manager onsite. So instead of staying overnight after a New Year's Eve party we had to drive about 45 minutes to get a place to stay. I would not recommend this hotel to anyone!

Newly built. No water pressure though.

There is literally no one at the front desk even during working hours. We were given two small pillows for a queen sized bed and haven’t been able to locate anyone who works here to ask for another pillow. There is also no one here to monitor some of the oddballs hanging around the hotel who may or may not be staying here.

No room or linen refresh during my stay

Hotel is in a bad part of town. I arrived at 7pm And the reception counter is closed. You have to call for someone to come out to check you in. The gentleman that checked us in was nice but seemed more concerned that I wasnt a hooker looking for residence. Seemed like many people “lived” there. The guy in the parking lot was sitting in his car for hours appeared to be “ waiting” on someone or something. The rooms were nice but seemed more like an extended stay than a suite. Too many choices to go back there when visiting Nashville area.

Just not a good hotel

$1 for an extra pillow is crazy especially when the room only comes with one extremely flat one.

the property is new built. that I like. Go inside poor house keeping and dirty rooms. don't like