Location, although property owner tried to get us to stay at a different place a long way from pubs and restaurants, and the place was awful.

There was a code lock on the front door but no key to the deadlock, which meant anyone who new the code could let themselves in, did not feel safe. The general state of the place was grubby. The sheets on the beds were wrinkled, no coffee or milk, empty toilet rolls left behind, the hot water would only last for one shower. This place is not up to standard to be holiday accommodation.

Easy to collect keys. good communication with property owner

Everything was great and as expected