Overall our stay was good but there was some kind of Family Reunion or something. At checkin there was a line outside the door and only 1 person working. She called for help but no one never came the 20-30 minutes it took for us to check-in

We asked for a wake up call and did not get it.

Was good

Overall all good, ran out of Toiletries, need to ask front desk for refill.

I like these hotels as they do t have any carpeting anywhere. After showing I used the towel to wipe up water on the floor. When I looked at the towel it was pretty dirty. Floors could not have been cleaned very well. The reason I stayed there was for the cleanliness…..not at this hotel.

Nice place to stay

Great hotel while on the road. Clean, quiet, easy check in, decent breakfast.

Brand new, beautiful property.

Good

Quiet

This was convenient to two locations I needed to visit. It is clean. Worth the stay My setback was listening to someone with their tv on until 3 am

Clean, comfortable, friendly staff, would definitely stay again!

Great stay, comfortable and nice design!

If you are looking for a super simple hotel room with a fairly good complementary breakfast, this is your hotel. The furniture in the room looked like Ikea furniture but was in good clean condition. Our room was fairly small (single King bed). The bed was quite firm which was appreciated. The shower had some issues with the door and did not fully close so the bathroom floor was pretty wet after each shower. However, the area in which the hotel was located was very safe and quiet. In general, this mininimalist concept hotel was clean, safe, and it was a nice hotel.

Preston. Preston. Preston. Nice fellow who works hard for the guests. Reasonable breakfast.

While everything was clean and the hotel is super cute itself, the room had a weird smell to it. We had other family staying at the same hotel with us and there room also smelled the same way. The breakfast is what made me put three stars. The lady doing breakfast was rude and not friendly whatsoever. The only good thing we’re the pancakes and bagels. You had to toast your stuff two or three times to get your bagel toasted. I was expecting a better breakfast from a better hotel.

Really nice and neat

The staff was very friendly especially the lady at the breakfast bar. She spoke to so many people whom didn’t speak back, the whole time with a welcoming smile. I made it a point to stop and speak to her. The outdoor lounge area was my favorite spot although it rained for most of my trip

It was a great experience!

Just okay. Issues with with cleanliness of a few items in the room. The walls are paper thin and you can hear EVERYTHING! The shower head was horrible and there wasn't a microwave. I did like the selection of channels on the tv. This hotel is a step above a motel and not for someone who likes a "more luxurious" stay.

The hotel is good and modern. I like the colors inside and out. Comfortable and modern style. Breakfast is good and coffee is available all the time which is amazing! The best part was the service (specially a front desk gentleman named Sterling). Sterling was very professional, curious and attentive to my needs. His customer service skills were definitely a cherry on top. Next time I’m back in the area I will be booking this hotel again.

Good

I've watch this particular hotel being built from the beginning as I live a few blocks away. I love the vibrant colors and always vowed to stay. It didnt disappoint. Very beautiful hotel. I will definitely stay again.

Fantastic stay at Tru Hotel in Novi, MI! Impeccably clean rooms, friendly staff, and convenient location. Highly recommend!

Three things I expect from a hotel room. First, it should be clean. This hotel was clean. Second, I expect to be able to sleep. This didn't go so well: there are annoying lights all over this room... Bathroom lights, red lights on lamps and TV's, lights from the hallway, a clock that was so bright you could still see it after I put a towel over it... And it was stuck to the table so I couldn't move it. Some you can unplug, but some you can't. And then there's the shower. It dripped nonstop... Drip...drip...drip all night long. Finally, I expect to get what I paid for. Unfortunately, the breakfast staff did not keep the area stocked. At 8:30 everything was empty, even the juice dispensers. Disappointing, especially when, at 9:00, hotel staff showed up wanting pancakes so THEN they started refilling things.

This is a great Hotel for short stays. It's new so it is modern and comfortable. My room was compact and modest, but clean, quiet and and the mattress and sheets comfortable. Price was fine and by far the best part of my experience was the front desk staff, especially Sterling who was super professional and helpful!

Enjoyed my stay!!! Very pretty and clean hotel!!

Came down for the weekend, the place was simple, modern and inviting! Spent one evening in the lobby playing card games for a few hours. Plenty of seating area and they even had a couple of foosball tables. Wish it was warm enough to enjoy the outdoor patio seating but it looks like we'll just have to come back this summer! We noticed on a safety aspect of things that there were not only exit signs on the ceiling level of the wall, but also the lower area of the wall in each hallway. I'm sure it's not the only hotel in the area with these but it is the first one ever we've seen these at. Being firefighters, we give kudos to this hotel for keeping safety of the guests in mind! The room was small but it was fine for the two of us. No microwave (the lobby one was of 24/7 access) but there was a fridge. There wasn't a closet in our room but there were hooks and also a rod with hangers. The king bed was comfortable and the shower was hot! Love the complimentary soaps and shampoo/conditioner. They smelled SO good. The only downfall in our opinion was that our room door didn't quite latch unless we forced it shut, whether that was due to it being heavy or if something was mechanically wrong. The deadbolt didn't seem to be matching up with the hole in the door jamb but the secondary lock up higher worked just fine. Overall, it was a great place to stay and we will be back!

Property was average

This is our second stay at this location and we definitely will be back! Always friendly staff, clean, and great rooms!

The young man who checked us in made us feel welcome. He was chatty and sweet. Said Canadians are his favourite lol. I believe his name was Preston. Give him a raise! 😉. The only thing was I didn’t find the mattress very comfortable. But clean, safe, and the breakfast was good.

easy access to and from highway